Mercedes-Benz of Pembroke Pines

STAY AWAY. The worst Mercedes Dealership in Florida. I have owned 14 Mercedes Benz vehicles. This dealership has the worst customer service. The worst sales department and they took no responsibility w I have owned 14 Mercedes Benz vehicles. This dealership has the worst customer service. The worst sales department and they took no responsibility with putting my wife’s SAFETY in jeopardy. The service manager is concerned with covering is behind and is only concerned with the bottom line. The General Manager Bert Martinez is unresponsive to calls an emails until AutoNation corporate gets involved. The Fort Lauderdale Dealership cleaned up their mess and did so knowing full well that it was only to take care of the customer and make thing right. Something that Mercedes Benz of Pembroke Pines does not comprehend. 4 times I have walked into that dealership since moving to Broward County and every time I walk out wondering how Mercedes lets them keep this dealership. STAY AWAY. More

Tried to get us to pay for services not needed We needed an oil change for our 2013 GL 450. Service advisor called us and said we needed 2 rear tires, cost over $700, alignment, over $200, and bra We needed an oil change for our 2013 GL 450. Service advisor called us and said we needed 2 rear tires, cost over $700, alignment, over $200, and brake pads and rotors, over $900. Since I had just put 2 new tires on the front 3 weeks ago and had it aligned I knew something was fishy. I also knew the back tires were ok because I measured them myself! We has a mechanic look at our brakes and rotors. 80% in the back and 60% in the front. No problems! To say they were going to rip me off is an understatement. Beware as car sales must be soft! More

Bad service two cars were serviced there and I had a very bad taste of the service received and treatment of the employees. Enrique Lopez 305 962 3980 two cars were serviced there and I had a very bad taste of the service received and treatment of the employees. Enrique Lopez 305 962 3980 More

Very happy Chris my service writer was very good to my surprise I have been there before and was very disappointed. I hope he stays because I would work with hi Chris my service writer was very good to my surprise I have been there before and was very disappointed. I hope he stays because I would work with him again More

wonderful experience very nice people Pembroke Pines Mercedes Benz could not have been more helpful in any of their departments. Staff was highly professional and extremely helpful and cou Pembroke Pines Mercedes Benz could not have been more helpful in any of their departments. Staff was highly professional and extremely helpful and courteous. They were one of the best dealerships I have ever had an experience with when obtaining a new automobile From mister Walter Hidalgo, my salesman Moises Cisneros (that guy is awesome) and the young guy in charge of the deliver of your new Mercedes I believe his name is Carlos is a very professional and helpful to all the details of your new car and always answering your questions I'm very happy and I'll recommend to all my friends. THANK YOU PEMBROKE PINES AND YOUR STAFF More

Walter Hidalgo was superb. I told Walter what I wanted and he was right on it. I changed a few times and he did not care, he stayed right on it as I added and subtracted. When the car came in, the proce and he was right on it. I changed a few times and he did not care, he stayed right on it as I added and subtracted. When the car came in, the process was smooth, the car was right on with everything he described and the staff at the dealership was great. Afterwards, Walter continued his white glove service by extending visits to explain more, also keeping his cell phone open for any and all questions. What else could you ask for? I am a very picky car buyer and needed a salesperson that knew the car inside and out and who had patience and quickness to keep me in the game!! Thank you again Walter. More

Our buying experience was excellent with Bernard. but the service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealershi service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealership since 2010. our E550 had some things that needed attention, they had a loaner for us and took the car for a week and we got it back today, every thing taken care of and the car was spotless. a Great dealership more dealers should see how they do it and go from there.BG More

Walter Hidalgo was the sales representative that attended me. His service and attention throughout the whole process was very excellent. And he showed a level of professionalism I have only experienced very me. His service and attention throughout the whole process was very excellent. And he showed a level of professionalism I have only experienced very few times. More

My husband and I are old clients from Mercedes Benz and Walter Hidalgo, one of the salesman at Mercedes Benz of Pembroke Pines, is the reason that we will be coming back to this dealership for years to com Walter Hidalgo, one of the salesman at Mercedes Benz of Pembroke Pines, is the reason that we will be coming back to this dealership for years to come. He is very qualified, trustworthy, knowledgeable, honest and professional. We had one of the most pleasant and informative car buying experiences we can remember. We were treated with respect and courtesy all the time. I am extremely satisfied. They provide outstanding customer service. The dealership has a huge inventory to choose from Thank you very much Ileana More

The sales representative was great, he was friendly, tried to satisfy all my needs, he searched the perfect vehicle for me. I am extremely happy with my new c class coupe. If I had to go buy another veh tried to satisfy all my needs, he searched the perfect vehicle for me. I am extremely happy with my new c class coupe. If I had to go buy another vehicle I will for sure go again to Pembroke Pines to see Walter Hidalgo. Another great representative there that helped me with my purchased was Matt Mitson. I test from the car with him, he is also gray, friendly. They both made sure that I was happy with my new car. More