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Mercedes-Benz of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
Vehicles
4.5
652 Reviews
Mercedes-Benz of Pembroke Pines is your go-to destination for all things Mercedes-Benz in Pembroke Pines and the Broward County area. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Mercedes-Benz cars and SUVs for sale, to our extensive pre-owned inventory, Mercedes-Benz of Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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14199 Pines Blvd

Pembroke Pines, FL

33027

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Showing 652 reviews

October 17, 2023

PROFESSIONALIS, KINDNESS HONESTLY. MY ADVISOR RAY HERNANDEZ AND THE MANAGER MR CRIS ARE SUPERB. EXCELLENT SERVICE More

by karivip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MR WILLIAM GONZALEZ AND FINANCIAL CARLOS ALSO, MY ADVISOR RAY HERNANDEZ AND CRIS
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Oct 17, 2023 -

karivip responded

Thank You

October 13, 2023

Carlos provided excellence service and they keep very high quality in their costumer service. I recommend to add small work stations for costumers who wait and improved the internet speed. More

by Angel Luciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 15, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 10, 2023

Great customer service, agent was knowledgeable and helpful. He answered all my questions. I would definitely recommend More

by apierreresume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 12, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks for the recommendation, and have an amazing day!

October 10, 2023

The service was bad. After it was done, they didn’t call me to come pick up my car. They even damaged my car. More

by harryrenois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
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Oct 12, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.

Oct 13, 2023 -

harryrenois responded

I was told the service manager would call me. One week later, I’m yet to receive his phone call.

October 05, 2023

Excellent service in repairing the recall for our sprinter vans . Repair done in time stated . More

by ghorab21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Armstrong
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Oct 07, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2023

THE SERVICE WAS EXTREMELY PROFESSIONAL. I WAS IN AND OUT IN LESS THAN 20 MINUTES WITH A RENTAL CAR! More

by annettedegoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Armsrong
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Oct 06, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 30, 2023

Pedro with Mercedes Benz, he makes it happen for me when my car is in need of service. More

by sanchez.selena65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
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Oct 03, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

You've found them! For the absolute #1 WORST service dept! No updates, few loaners = none available for you, barely respond until days later, long repairs for simple More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rey Hernandez
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Sep 25, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Max, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

September 24, 2023

Excellent service, Mark has been great, love the tea selection! Glad to do business with you. More

by Wmarquez1911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Isaia
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Sep 25, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

September 24, 2023

Unprofessional, rude, and once you have bought the vehicle, they no longer care about you More

by thefirstlady1926
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Phillip and Alvaro
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Sep 25, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.

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