Mercedes-Benz of Plano

Best MB/Smart Service Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience wa Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience was great. This dealership is free of the prentensoiusness and arrogance of the Dallas MB dealer. More

Renewing my Lease for S550 to S560 My lease is coming up and I am trying to renew my lease for S560 but not finding a positive response so far I am considering to switch to BMW after My lease is coming up and I am trying to renew my lease for S560 but not finding a positive response so far I am considering to switch to BMW after leasing S class for 18 yrs . More

Car review Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. More

Excellent service Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a be Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a beat. More

Having to return for the same sercie When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my res When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my residence never materialized. I finally got an Uber. I’m still having issues which should have been corrected. More

Love this dealership Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waitin Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waiting there for service More

Warrsntee service items and body shop work. Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good order. My only suggestion would be better communication about timing of completion etc. Also hard to reach service afvisor by phone or text but the setvice is very good and prompt. More

Professional and respectful So far all if my experience with mB of Plano have been great. Johnnie (my Service Rep) is always informative and professional. The support staff is al So far all if my experience with mB of Plano have been great. Johnnie (my Service Rep) is always informative and professional. The support staff is also professional. Lastly the facility is always clean and orderly. More

Customer Service The overall experience was good. I would like to suggest that when providing a courtesy loaner car the representative needs to ASK if instructions to The overall experience was good. I would like to suggest that when providing a courtesy loaner car the representative needs to ASK if instructions to operate a car are needed. The loaner I was given was an updated model and the driving, parking, and neutral gears we're all different than what I have used before. So don't just give me the key and assume that customers know how to operate any new model; provide instructions or at least ask if instructions are needed More

Engine light illuminated My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the repairs. More