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Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,137 reviews
July 24, 2018
Excellent service A problem developed which I wanted fixed quickly. The dealer took me in without an appointment and fixed the problem within an hour. Terrific people. A problem developed which I wanted fixed quickly. The dealer took me in without an appointment and fixed the problem within an hour. Terrific people. More
by Rbisordi
Employees Worked With
Darryl Hares
July 24, 2018
Best dealership ever from service to sales Benny and Taylor are outstanding at what they do and in helping the customer I feel as if they work only for me when I am at the dealership I can’ Benny and Taylor are outstanding at what they do and in helping the customer I feel as if they work only for me when I am at the dealership I can’t compliment ‘‘tis Mercedes dealerships enough More
by 9415Estate
Employees Worked With
Taylor and Benny Christensen
July 22, 2018
Best MB/Smart Service Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience wa Excellent and prompt service regardless of whether driving a smart or Mercedes-Benz. Service advisor Marc Henley was superior and entire experience was great. This dealership is free of the prentensoiusness and arrogance of the Dallas MB dealer. More
by Smartcabrio
Employees Worked With
Marc Henley
July 22, 2018
Renewing my Lease for S550 to S560 My lease is coming up and I am trying to renew my lease for S560 but not finding a positive response so far I am considering to switch to BMW after My lease is coming up and I am trying to renew my lease for S560 but not finding a positive response so far I am considering to switch to BMW after leasing S class for 18 yrs . More
by ZZ
Employees Worked With
Brandon Gurley
July 19, 2018
Having to return for the same sercie When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my res When I picked up the car, it was dirty inside the car. The length of time to correct the issue was way to long. The service offer to take me to my residence never materialized. I finally got an Uber. I’m still having issues which should have been corrected. More
by JFA
Employees Worked With
Matt
July 19, 2018
Love this dealership Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waitin Excellent service and beautiful place ! I'm so glad that I've been customer of this dealership for five years . Always feel so comfortable when waiting there for service More
by anna li
Employees Worked With
July 19, 2018
Warrsntee service items and body shop work. Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good Had a interior trim issue on our new e300 and some scratches from an auto transport company moving here from Atlanta. Both items were repaired in good order. My only suggestion would be better communication about timing of completion etc. Also hard to reach service afvisor by phone or text but the setvice is very good and prompt. More
by Crogem
Employees Worked With
Various
July 19, 2018
Car review Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. Bennie was helpful in getting my car fixed promptly and was very courteous. They also washed and vacuumed my car before I picked it up. More
by Nar
Employees Worked With
Bennie
July 19, 2018
Excellent service Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a be Plano MB dealer best in DFW. Chuck Pullen is a example of service Perfection. He handed multiple customers at the same time, without missing a beat. More
by Rjhamilton
Employees Worked With
Chuck Pullen
July 18, 2018
Engine light illuminated My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the My engine light came on and service fixed it. Had a great loaner car and everyone was extremely helpful. Benny kept me updated on the progress of the repairs. More
by Molly
Employees Worked With
Benny Christensen
