Mercedes-Benz of Plano
Plano, TX
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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We had an exceptional experience with Mercedes-Benz of Plano while purchasing our new GLE450. We negotiated the deal with Ryan from out of state. He worked with us to get us the exact trim and features Plano while purchasing our new GLE450. We negotiated the deal with Ryan from out of state. He worked with us to get us the exact trim and features we wanted. There were no surprises when we arrived after a three hour drive. The deal we negotiated remotely was the deal upon arrival. Nick in finance was great with the paperwork. Finally, Tyler stayed late to run us through the new tech in the vehicle. So much better than our prior car purchasing experiences. Despite the new car cost it was painless! More
My husband and I had a great experience with Daniel. He was very knowledgeable about the various models we were interested in and was so patient with us. He made sure to follow up as the car was being r He was very knowledgeable about the various models we were interested in and was so patient with us. He made sure to follow up as the car was being readied for us to take delivery. I would highly recommend Daniel if you are looking to purchase a new car. We will definitely be returning customers! More
I had an excellent experience working with Mitch and Daniel at Park Place Mercedes-Benz Plano. They truly set themselves apart from the typical sales approach. Daniel took the time to understand exac Daniel at Park Place Mercedes-Benz Plano. They truly set themselves apart from the typical sales approach. Daniel took the time to understand exactly what I was looking for and focused on finding the right vehicle for me—not just cycling through options on a screen. That level of attention made the entire process feel personalized and intentional. Mitch complemented the experience by providing a detailed breakdown of financing options and helping structure everything around my monthly budget. His transparency and guidance made the decision-making process smooth and stress-free. Overall, I’m very impressed with their professionalism, patience, and hospitality. I’m proud to have worked with them and would highly recommend them to anyone looking for a quality car-buying experience. More
We were looking at a used vehicle and we were lucky enough to find Jake Myers. He was patient, understanding & caring as we navigated the new world of electric vehicles. He not only helped us get a goo enough to find Jake Myers. He was patient, understanding & caring as we navigated the new world of electric vehicles. He not only helped us get a good price for our car, but he went above & beyond for us. He communicated with us quickly through the process and made sure the car was delivered to us in perfect condition. I have never had a good experience purchasing a vehicle until now. Thank you Jake & Mercedes Benz of Plano! More
An outstanding experience working with Taylor Wilson on the purchase of my new GLC. He is knowledgeable, professional, efficient and personable. I will definitely purchase any future vehicles from Taylor a the purchase of my new GLC. He is knowledgeable, professional, efficient and personable. I will definitely purchase any future vehicles from Taylor and MB of Plano. More
Over the last year, I have been working to find my boss a new car. That’s right, I find great joy in the car buying process. We almost decided on a beautiful, certified preowned, Maybach; but this time, real new car. That’s right, I find great joy in the car buying process. We almost decided on a beautiful, certified preowned, Maybach; but this time, really wanted something that was going to stand out. I stumbled upon this prestigious car and immediately knew my boss would enjoy it. When he gave me the “green light,” Jake and his team hit the ground running. Jake was amazing, offering such a personable, concierge style buying experience even from a distance. They created a deal for us that we could not refuse. When it was all said and done, there was no negative equity in the old car, the new car’s price had amazing value, and Jake ensured the smooth delivery and pick up, of each of the cars. I’ve never met Jake in person but the texted fist pumps say it all. Thanks Jake and thanks Mercedes. More
I am writing to express my extreme dissatisfaction with the service I received at your dealership on 08/29/2025. My experience was, without a doubt, the worst I have ever had when attempting to purchase a the service I received at your dealership on 08/29/2025. My experience was, without a doubt, the worst I have ever had when attempting to purchase a vehicle, and I will not be recommending your establishment to anyone. I traveled all the way from San Antonio to your dealership specifically to purchase a certified pre-owned vehicle, after speaking with a member of your sales team. During our conversation, I was given specific information about the vehicle's warranty, which was a crucial factor in my decision to place a deposit and reserve the car. The information I received was later confirmed by the CarFax report I was provided. Upon my arrival, after a long drive, I was shocked to be informed that the warranty information I had been given was incorrect. Your staff admitted to providing me with false information. Despite this admission, the sales team showed no willingness to rectify the situation. Instead of a discussion or an attempt to find a solution, I was presented with an ultimatum: either purchase the car under the same terms or take my deposit back and leave. This lack of professionalism and customer service is appalling. I was misled, and when I arrived in good faith, I was treated with indifference and a complete lack of concern for the significant inconvenience and wasted time this caused me. The sales team was unwilling to engage in any meaningful dialogue, and their take-it-or-leave-it attitude was unprofessional and insulting. Furthermore, I was unable to find a formal process for providing feedback, which is a significant failing for any business. It suggests a lack of accountability and a disregard for customer experience. My experience has left me with a very negative impression of your dealership and its practices. This is not how a reputable business should operate. I strongly urge you to review your sales processes and customer service training to prevent other customers from having a similar experience. More
I recently bought a GLC 300 for my daughter and was honestly expecting the usual dealership hassle—lots of back and forth, pressure, and stress that can take the joy out of buying a new car. But workin honestly expecting the usual dealership hassle—lots of back and forth, pressure, and stress that can take the joy out of buying a new car. But working with Jake was the complete opposite. He made the process incredibly smooth, honest, and straightforward. No games, no pressure—just genuine, professional service. He truly made the experience enjoyable. Highly recommend asking for Jake! More
Had plenty of color options and cars to chose from. I had the pleasure of working with Jake. Hes very knowledgeable. Didn't pressure us into buying. (WE DID) Great experience all around I had the pleasure of working with Jake. Hes very knowledgeable. Didn't pressure us into buying. (WE DID) Great experience all around More




