Mercedes-Benz of Plano - Service Center

I appreciate for Matt Workman in service department to help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks help me on my 2005 Sprinter. As I explained to him my ignition key he finally find issues with service technician. Thanks More

Great friendly service ... extremely proficient mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very responsive. Chuck Pullan is a great service r mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very responsive. Chuck Pullan is a great service rep! More

Excellent customer service; extremely timely; much appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!*** appreciated the consistent and efficient communication throughout the servicing process! I would highly, highly recommend MB of Plano to anyone!!!***** More

I like this dealer,the place is clean and safe,the service good standing.the team very proffesional .They did a wonderfull job on my car. service good standing.the team very proffesional .They did a wonderfull job on my car. More

I had a very positive and timely service experience at Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service was being performed. More

on 8-22-20 When I showed up to get my car there was no on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.0 on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.00 for telling me it would cost $850.00-$1250.00 to fix my sunroof shade? I said do not fix it as it is just slightly out of alignment and I will have it fixed elsewhere. The did no work on the shade, never pulled the head liner....just gave me the quote and charged me $179.00....THAT IS A SCAM. I received two surveys from Mercedes where I asked to be contacted by the dealership and no one has contacted me because I caught them in a SCAM. Beware of Mercedes-Benz service Department. More

Chad Bunton always does an excellent job. The repairman who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he w who put the plastic protective cover on my hood did a great job. I also don’t like filling in this kind of customer evaluation. I told Chad that he was great and thank you. I asked that Chad please tell the person who actually did the work that I especially appreciated the excellent service. More

I received very good and courteous service. Jay had everything in place when I arrived and I was on my way in a matter of minutes. everything in place when I arrived and I was on my way in a matter of minutes. More

I went to Mercedes-Benz of McKinney first but had really bad experience but when I went to them they were Very friendly best experience ever really helped me a lot thank you so much. Highly recommended. bad experience but when I went to them they were Very friendly best experience ever really helped me a lot thank you so much. Highly recommended. More

Excellent service by the service tech. My schedule A service appointment was w/o a scheduled appointment. My service was completed while I waited, approximately 1.5 hours. Ok service appointment was w/o a scheduled appointment. My service was completed while I waited, approximately 1.5 hours. Ok More