Mercedes-Benz of Plano - Service Center

I took my ML 350 to this dealership for air conditioning problem,they hag it for 8 days,didn't fix the problem and charge me $500+ .I even send a email to their GM KIM PATERSON but I didn't get any respo problem,they hag it for 8 days,didn't fix the problem and charge me $500+ .I even send a email to their GM KIM PATERSON but I didn't get any respond from them.very disappointed ,not happy with their service. More

Would highly recommend this dealer for any Mercedes Benz related Sales or Service. Look out for Chuck Pullen. He is great to work with. Great Customer Service and very knowledgeable. related Sales or Service. Look out for Chuck Pullen. He is great to work with. Great Customer Service and very knowledgeable. More

Not too happy with service I received. They forgot to do 2 items on their list that I was told they were supposed to do. Also told I need new tires but got a second opinion and I have plenty of tread life. 2 items on their list that I was told they were supposed to do. Also told I need new tires but got a second opinion and I have plenty of tread life. More

Pleased with my last visit. Thanks for the courtesy and quick wash service on my e350. I was pleasantly surprised to learn extra charges were waived, but disappointed by a less timely complimentary shuttle quick wash service on my e350. I was pleasantly surprised to learn extra charges were waived, but disappointed by a less timely complimentary shuttle service. Overall a good experience. More

Their service department is first rate. They are very thorough and accommodating for any request. I’m confident all issues are addressed before they return my vehicle. thorough and accommodating for any request. I’m confident all issues are addressed before they return my vehicle. More

Park Place of Plano has always been kind and courteous. The quality of work has been great. Service advisor and Service Mgr were a pleasure to talk with and get updates. Great job!!! The quality of work has been great. Service advisor and Service Mgr were a pleasure to talk with and get updates. Great job!!! More

Glen Manther was very helpful, he gave us excellent service! The complementary loaner car was clean, we Also got out car washed and ready to go! service! The complementary loaner car was clean, we Also got out car washed and ready to go! More

I have been a customer of Mercedes Benz of Plano since 2002. Bought a SLK 350 Limited Edition new and drove it until 2016. One day while dropping my car off for routine maintenance I saw a 2014 SLK Carbon 2002. Bought a SLK 350 Limited Edition new and drove it until 2016. One day while dropping my car off for routine maintenance I saw a 2014 SLK Carbon Edition that had just come in from a lease. The rest is history, I bought my first used car a few days later. Although there is now a dealership in McKinney I still go back to Plano for service and even for yearly inspections. More

Warranty Service Had my 2019 GLC in for Rear Cross Traffic Warning not working. I got a call around 3:00 pm from the valet driver to let me know he was about to leave Had my 2019 GLC in for Rear Cross Traffic Warning not working. I got a call around 3:00 pm from the valet driver to let me know he was about to leave to return my car to me. I had received no call from Chad Bunton the Service Manager as to what was done to the car. When I tried to talk to him no one knew where he was. He finally called me about over an hour later,too late to get my car back the same day. It all could have been taken care of with a call as soon as they found out there was nothing wrong.. More

Efficient, timely and friendly service for a minor issue which was handled without an appointment. Comfortable and well stocked customer lounge made the wait more pleasant which was handled without an appointment. Comfortable and well stocked customer lounge made the wait more pleasant More