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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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March 18, 2020

Excellent Customer service. Quickly understood the problem and took the car for service and resolved the issue very effectively. I appreciate Chuck’s (Service Advisor) excellent customer service. More

by SD
Recommend Dealer
Yes
Employees Worked With
Chuck - From the services team MB Plano
Mar 19, 2020 -

Mercedes-Benz of Plano responded

SD, thanks for your 5-star endorsement and mention of working with Chuck. We greatly appreciate your praise. Let us know when we may assist you next! Thanks again.

March 18, 2020

They are courteous, helpful, and knowledgeable. They know their vehicles. The wait time is minimal. Loaner cars are clean and new. My car was washed even though rain was forecast. So nice! More

by vec1950
Recommend Dealer
Yes
Employees Worked With
Chuck
Mar 19, 2020 -

Mercedes-Benz of Plano responded

Vec1950, thanks for your kind words and mention of courteous, helpful and knowledgeable staff. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

March 17, 2020

recent service work Marc is always pleasant and keeps me informed about what needs to be done and how long it will take. my car is cleaned and ready when I'm ready for i More

by mark.byrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
roger partridge
Mar 18, 2020 -

Mercedes-Benz of Plano responded

Mark, thank you for the kind rating and mention of working with Roger. We appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

March 14, 2020

Marc is extremely knowledgeable and the BEST service Manager at any dealership I’ve ever visited. He’s attentive and extremely customer focused! If you take your care to Plano MB, I strongly recommend More

by GS
Recommend Dealer
Yes
Employees Worked With
Marc Henley
Mar 15, 2020 -

Mercedes-Benz of Plano responded

GS, thank you for sharing 5-stars with us and tagging and mentioning Marc. We greatly appreciate your praise. See you next time. Thanks again!

March 11, 2020

Love this dealership! They always take care of me!! I am kept up to date as to anything that is unexpected. My car was clean and sparkly when I picked her up. More

by KC
Recommend Dealer
Yes
Employees Worked With
Chad Burton
Mar 12, 2020 -

Mercedes-Benz of Plano responded

KC, thank you for your note and mention of loving our dealership! We appreciate your tag of Chad and mention of great communication during service! See you next time. Thanks again!

March 06, 2020

Best service Dept! Chuck pullen is my service agent and he goes above and beyond to make sure my car is picked up and taken care of then they deliver back to me . Makes it so convenient with my work schedu More

by llilly9512
Recommend Dealer
Yes
Employees Worked With
Chuck pullen
Mar 06, 2020 -

Mercedes-Benz of Plano responded

llilly9512, thanks for your endorsement of working with Chuck! We greatly appreciate your feedback. See you next time!

March 06, 2020

Excellent service and info flow by Glenn Manther. The work was extensive with AC and heater problems including tire / alignment. It was done in a timely manner More

by Srini
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
Mar 06, 2020 -

Mercedes-Benz of Plano responded

Srini, thanks for your mention of working with Glenn. We appreciate your kind words. See you next time. Thanks agian!

March 06, 2020

Jay Henderson is an asset to your dealership. i am very impress with the level of service. The best of them all . highly recommended. Good job More

by tjcarlos1
Recommend Dealer
Yes
Employees Worked With
jay Henderson
Mar 06, 2020 -

Mercedes-Benz of Plano responded

tjcarlos1, thank you for your kind regards of working with Jay Henderson. We greatly appreciate your feedback. See you next time. Thanks again!

March 02, 2020

Awesome service with a very nice waiting area. My service was completed quickly and ahead of schedule. Coffee and snacks were a nice added touch. More

by Eusbkd
Recommend Dealer
Yes
Employees Worked With
Z Lalani
Mar 03, 2020 -

Mercedes-Benz of Plano responded

Eusbkd, thank you for sharing 5-star praise! We greatly appreciate your endorsement and pleased to hear you enjoyed the coffee and snacks. See you next time! Best wishes!

February 24, 2020

My appointment was changed because the part wasn’t in even though I received a letter indicating it was. As a result my appointment was changed and the CSR neglected to reserve a car for me. I paid $1 More

by ccwhitetx
Recommend Dealer
No
Employees Worked With
Benny
Feb 26, 2020 -

Mercedes-Benz of Plano responded

CCWhiteTx, we apologize that your experience in service with Benny was less than a pleasure. We're passing your note along to our management for review and appreciate you bringing the shortcomings to our attention. We look forward to providing improved experiences moving forward. Best wishes.

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