1,376 Reviews of Mercedes-Benz of Plano - Service Center
Excellent Customer service. Quickly understood the problem and took the car for service and resolved the issue very effectively. I appreciate Chuck’s (Service Advisor) excellent customer service. problem and took the car for service and resolved the issue very effectively. I appreciate Chuck’s (Service Advisor) excellent customer service. More
They are courteous, helpful, and knowledgeable. They know their vehicles. The wait time is minimal. Loaner cars are clean and new. My car was washed even though rain was forecast. So nice! their vehicles. The wait time is minimal. Loaner cars are clean and new. My car was washed even though rain was forecast. So nice! More
recent service work Marc is always pleasant and keeps me informed about what needs to be done and how long it will take. my car is cleaned and ready when I'm ready for i Marc is always pleasant and keeps me informed about what needs to be done and how long it will take. my car is cleaned and ready when I'm ready for it. More
Marc is extremely knowledgeable and the BEST service Manager at any dealership I’ve ever visited. He’s attentive and extremely customer focused! If you take your care to Plano MB, I strongly recommend Manager at any dealership I’ve ever visited. He’s attentive and extremely customer focused! If you take your care to Plano MB, I strongly recommend Mark as your Service Manager. More
Love this dealership! They always take care of me!! I am kept up to date as to anything that is unexpected. My car was clean and sparkly when I picked her up. kept up to date as to anything that is unexpected. My car was clean and sparkly when I picked her up. More
Best service Dept! Chuck pullen is my service agent and he goes above and beyond to make sure my car is picked up and taken care of then they deliver back to me . Makes it so convenient with my work schedu he goes above and beyond to make sure my car is picked up and taken care of then they deliver back to me . Makes it so convenient with my work schedule More
Excellent service and info flow by Glenn Manther. The work was extensive with AC and heater problems including tire / alignment. It was done in a timely manner work was extensive with AC and heater problems including tire / alignment. It was done in a timely manner More
Awesome service with a very nice waiting area. My service was completed quickly and ahead of schedule. Coffee and snacks were a nice added touch. service was completed quickly and ahead of schedule. Coffee and snacks were a nice added touch. More
My appointment was changed because the part wasn’t in even though I received a letter indicating it was. As a result my appointment was changed and the CSR neglected to reserve a car for me. I paid $1 even though I received a letter indicating it was. As a result my appointment was changed and the CSR neglected to reserve a car for me. I paid $175.00 to check my seatbelt and was advised that money would go toward repairs. I didn’t repair the seatbelt due to the amount and was advised the money could not be applied to another service . Therefore, my money was wasted . The labor was not $175 dollars worth of labor . It was a disappointment. More