Mercedes-Benz of Plano - Service Center

Jay Henderson was my service advisor and did a great job for us. He delivered exactly as promised and provided a great customer service experience. Sadly, customer service seems to be lacking more often tha for us. He delivered exactly as promised and provided a great customer service experience. Sadly, customer service seems to be lacking more often than not. More

Great attention to detail, great facilities, and a remarkable use of technology both on the sales and services side. remarkable use of technology both on the sales and services side. More

It’s all ways pleasure taking my car in for service. I never feels like they are pushy I never feels like they are pushy More

work was done perfect but when the vehicle returned interior and exterion was not clean i think it was not washed properly and cleaned the interior apart from that everything was perfect interior and exterion was not clean i think it was not washed properly and cleaned the interior apart from that everything was perfect More

Quick in and out for service; easy to schedule appointment. Communication was timely and service quality met expectations. appointment. Communication was timely and service quality met expectations. More

We have purchased 2 cars from MB of Plano. Their service is good, but not outstanding as you would anticipate from a MB dealership. Service has been excellent with communication of the ser Their service is good, but not outstanding as you would anticipate from a MB dealership. Service has been excellent with communication of the service advisor. Patrick Garcia was detailed and followed up with communication and vehicle updates. You want to use him on service records and issues. More

Luis goes above and beyond for me; I appreciate his thoroughness and professionalism. I never leave questioning what happened to my vehicle or what it needed. thoroughness and professionalism. I never leave questioning what happened to my vehicle or what it needed. More

To me the service advisor is everything and Jacobie Williams is superb. Jacobie will continue to be my go to person. Williams is superb. Jacobie will continue to be my go to person. More

Sabrina and Taylor were very attentive and helpful as usual. The service department took care of our issues and we are pleased to be back on the road again. Thank you Mercedes Plano. usual. The service department took care of our issues and we are pleased to be back on the road again. Thank you Mercedes Plano. More

Aly Lalani is the best Service writer I have experienced in my 50 years of owning Mercedes Benz in my 50 years of owning Mercedes Benz More