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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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January 03, 2025

I love Mercedes Benz of Plano! ! They always deliver the best service possible, I am very pleased every time with my service and I appreciate my advisor Luis so much!!! More

by liz.martin500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ramirez
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Jan 03, 2025 -

Mercedes-Benz of Plano responded

Liz, thank you for sharing 5-stars and noting great service from Luis in particular! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 03, 2025

Justin Burkhardt keeps the service process seamless & keeps me coming back, even with a ten year old Mercedes with 150k miles. More

by Dstallworth1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Burkhardt
Report | Print
Jan 03, 2025 -

Mercedes-Benz of Plano responded

Dstallworth1974, thank you for sharing 5-stars! We're glad to hear Justin provided a seamless experience and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

January 03, 2025

Justin is a great service rep. We just moved to the DFW area and the customer service was excellent More

by tamitaylor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin B
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Jan 03, 2025 -

Mercedes-Benz of Plano responded

tamitaylor70, thank you for sharing 5-stars! We're glad to hear Justin provided excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 03, 2025

Great service. Johnny Rodriguez is an excellent service advisor. Text updates are very helpful. Aaa More

by mswilk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Rodriguez
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Jan 03, 2025 -

Mercedes-Benz of Plano responded

mswilk, thank you for sharing 5-stars! We're pleased to hear Johnny is excellent and provided great service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

January 02, 2025

i was getting no where whith the service where i purchased the van. so it was very difficult to try a different place. and it turn out to be such a great dissension. More

by juancpr40
Workmanship
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Jan 02, 2025 -

Mercedes-Benz of Plano responded

juancpr40, thank you for sharing 5-stars and noting that you had a great experience with us in service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

January 01, 2025

I’ve only used the dealership for three weeks since I bought my car, but so far my experience has been excellent More

by speechcare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jairo Hidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick
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Jan 01, 2025 -

Mercedes-Benz of Plano responded

speechcare, thank you for sharing 5-stars and noting you've had great experiences so far! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 31, 2024

Great customer service. I have an older model vehicle and i’m treated no differently. More

by janiceJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Burton
Report | Print
Dec 31, 2024 -

Mercedes-Benz of Plano responded

janiceJ, thank you for sharing 5-stars! We're happy to hear our team provided great customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 29, 2024

Service provider was fast and efficient. Patrick kept me up to speed on each activity occurring with my car with no issues. More

by mytinamrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Garcia
Report | Print
Dec 29, 2024 -

Mercedes-Benz of Plano responded

mytinamrc, thank you for sharing 5-stars and noting your service provider was fast and efficient. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 29, 2024

I had an attentive and caring service with constant communications by the service manager all the way through. More

by h_nixxxxani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Robles
Report | Print
Dec 29, 2024 -

Mercedes-Benz of Plano responded

h_nixxxxani, thank you for sharing 5-stars and noting you had an attentive and caring experience led by Johnny! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

December 29, 2024

I appreciate Marc Henley and the gentlemen who retrieve the car and the car wash More

by karensmith3013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc henley
Report | Print
Dec 29, 2024 -

Mercedes-Benz of Plano responded

karensmith3013, thank you for sharing 4-stars! We're pleased to hear Marc Henley earned your appreciation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

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