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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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August 11, 2022

My service advisor George is very helpful. And the technician that worked on my car last time was very knowledgeable and is very good at his job More

by Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My service advisor George is very helpful.
Aug 12, 2022 -

Mercedes-Benz of Plano responded

Parker, thank you for your 5-stars. We're happy to hear George is helpful! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 10, 2022

This was my first time using the Alto courtesy shuttle service when my car is being serviced. I was very impressed. More

by Monica
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 10, 2022 -

Mercedes-Benz of Plano responded

Monica, thank you for your 5-stars. We're pleased to hear you were impressed with the Alto courtesy shuttle service! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 10, 2022

It was my first visit to the dealership and found it efficient, clean and professional. More

by Jackie Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli in service
Aug 10, 2022 -

Mercedes-Benz of Plano responded

Jackie, thank you for your 5-stars. We're glad to hear our team was efficient and professional! We appreciate your feedback and look forward to serving you additionally next time. Best wishes!

August 09, 2022

Mercedes’ benz of Plano fixed the vibrations on my wheels. My Mercedes’ GLS drives so smoothly now. I highly recommend them. More

by Charles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Aug 10, 2022 -

Mercedes-Benz of Plano responded

Charles, thank you for your 5-stars. We're glad to hear our team fixed the vibrations and earned your recommendation! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 09, 2022

I can’t say enough about service advisor, mr Alykhan Lalani. He is an outstanding person and goes above and beyond call of duty. Thank You Alykhan. More

by Hedayat Saadat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lalani, Alykhan
Aug 09, 2022 -

Mercedes-Benz of Plano responded

Hedayat, thank you for your 5-stars. We're pleased to hear Alykhan Lalani is outstanding and goes above and beyond! We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

August 08, 2022

Great costumer service - from beginning to end. I specially liked the time taken to explain the services needed. Glenn Manthet is great. More

by JRR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
Aug 08, 2022 -

Mercedes-Benz of Plano responded

JRR, thank you for your 5-stars. We're pleased to hear Glenn Manthet and the rest of our team provided great customer service! We appreciate your feedback and look forward to serving you additionally next time. Take care!

August 07, 2022

Fast and good service. Did good gob with my vehicle. Would recommend to family and friends More

by eltontross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Mercedes-Benz of Plano responded

Eltontross, thank you for sharing 5-star praise and noting quick service. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!

August 07, 2022

Professional, knowledge and caring staff. Pleasant and clean place, a place that appreciate your business. More

by Orit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Jeff
Aug 07, 2022 -

Mercedes-Benz of Plano responded

Orit, thank you for your 5-stars. We're pleased to hear our team is knowledgeable, professional and caring! We appreciate your feedback and look forward to serving you additionally next time. Take care!

August 06, 2022

MB of Plano figured out my “noise” problem on my first visit when other service centers couldn’t. I also love the new text communication to promptly know recommended and optional work the car needs giving More

by DWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Ludic
Aug 06, 2022 -

Mercedes-Benz of Plano responded

DWM, thank you for your 5-stars and mention of our team figuring out the noise you were hearing. We appreciate your feedback regarding the SMS communication. We look forward to serving you additionally next time. Thanks again!

August 06, 2022

Best place I called and they gave me stand by service appointment. Even they were busy but got me right in before my road trip Special thanks to service team. More

by Gurjinder Singh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patric
Aug 06, 2022 -

Mercedes-Benz of Plano responded

Gurjinder, thank you for your 5-stars and mention of a great service visit. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

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