Mercedes-Benz of Plano - Service Center

My service advisor is Jorge. My car needed extensive work with engine and we were using my extended third-party warranty he was able to communicate with them on a timely manner a My car needed extensive work with engine and we were using my extended third-party warranty he was able to communicate with them on a timely manner and make sure my car got fixed properly and communicated with me at every step of the way it was such an amazing experience to be honest refreshing More

an excellent job, very attentive people, and they helped all my questions, the person who helped me was very respectful and kind. all my questions, the person who helped me was very respectful and kind. More

Awesome team that delivers on time and helps work around your schedule. I would highly recommend your schedule. I would highly recommend More

Great Service, Morgan is an amazing representative, always keeping me informed of stratus during the process. always keeping me informed of stratus during the process. More

Great service: Friendly, professional people; work performed in timely manner; timely communication by service representative; car cleaned! performed in timely manner; timely communication by service representative; car cleaned! More

We recieved Outstanding customer service and communication from our service rep, Jorge when ordering new key fob.. communication from our service rep, Jorge when ordering new key fob.. More

For a change this is one of the best experiences with MB PLANO! Mike was very professional and kept his time for the appointment, helped me answering all questions. He kept in communication with me through PLANO! Mike was very professional and kept his time for the appointment, helped me answering all questions. He kept in communication with me throughout! More

Good service and feedback on how car was doing. No pressure to do maintainance not really required. No pressure to do maintainance not really required. More

From the moment I drove into the Service Department I felt welcome. Thanks to the team..especially Morgan! felt welcome. Thanks to the team..especially Morgan! More

I was very happy to have a less expensive alternative suggested. I had a damaged wheel and they repaired it instead of replacing which saved me $1000. It was completed from arriva to pickup in less tha suggested. I had a damaged wheel and they repaired it instead of replacing which saved me $1000. It was completed from arriva to pickup in less than 4 hours. Eli and MB of Plano did a great job! More