Mercedes-Benz of Plano - Service Center

My wife had to wait 35 minutes for the car. Was not washed.. not your normal standard of customer service. Was not washed.. not your normal standard of customer service. More

Very good customer service. Highly recommend with a 5 STAR rating. Eli was outstanding .W Highly recommend with a 5 STAR rating. Eli was outstanding .W More

I was kept informed of the progress on my car and the staff was very attentive. staff was very attentive. More

Quick check in and out. Spacious waiting area with great amenities (children play area and small private cubicles if remote work is needed). Friendly staff. Spacious waiting area with great amenities (children play area and small private cubicles if remote work is needed). Friendly staff. More

Friendly and professional staff, quick and prompt service, highly recommend this place for your mercedes. service, highly recommend this place for your mercedes. More

Had a great experience and excellent customer service experience during my recent tire change at this dealership. Special mention of Glen Manther who was very thorough and detailed in explaining everythi experience during my recent tire change at this dealership. Special mention of Glen Manther who was very thorough and detailed in explaining everything and ensure things were well taken care. Truly kept up with the brand name! More

I took my car in for routine maintenance as well as new tires. The customer service from Jorge was incredible! tires. The customer service from Jorge was incredible! More

My service writer, Chad was great. He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved a He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved and the other gentleman later reached out to me via phone and apologized for the hiccup. These guys were super professional, courteous and professional even in this heat with hot engines running constantly as customers are wheeling in for service work they maintained their professional demeanor. These guys are amazing. We will definitely be back for future service related issues. D-Rod. More

My service advisor, Morgan, had me checked in and out quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. More

Zach was wonderful! Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks More