Mercedes-Benz of Plano - Service Center

My service writer, Chad was great. He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved a He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved and the other gentleman later reached out to me via phone and apologized for the hiccup. These guys were super professional, courteous and professional even in this heat with hot engines running constantly as customers are wheeling in for service work they maintained their professional demeanor. These guys are amazing. We will definitely be back for future service related issues. D-Rod. More

My service advisor, Morgan, had me checked in and out quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. More

Zach was wonderful! Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks More

Service center is FABULOUS! However, Mercedes roadside assistance is beyond horrific!! I was on hold for 42 minutes before someone took my call! However, Mercedes roadside assistance is beyond horrific!! I was on hold for 42 minutes before someone took my call! More

Ease of drop off, and completely paperless experience! Rep meets you, advises what to expect, and all flows accordingly. Before you know it, rep is by your side to explain current status, and ready time Rep meets you, advises what to expect, and all flows accordingly. Before you know it, rep is by your side to explain current status, and ready time of vehicle! Then rep is back, to lead you to your freshly cleaned vehicle! Great communication process from start to finish! More

My advisor Kristen is knowledgeable and awesome and the service I received was excellent. Thank you. service I received was excellent. Thank you. More

Great service nice working with your staff will be back next time for service thanks next time for service thanks More

Excellent dealer. A very good service department with very good managers. Car always comes back clean A very good service department with very good managers. Car always comes back clean More

Plano service is the best. Staff are really helpful. They provide you all the details of your service. Staff are really helpful. They provide you all the details of your service. More

Recall work was performed well, no issues. Timely call when the car was ready to me Timely call when the car was ready to me More