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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,373 Reviews
Call Service Center (972) 599-0909

1,373 Reviews of Mercedes-Benz of Plano - Service Center

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July 19, 2022

Service center is FABULOUS! However, Mercedes roadside assistance is beyond horrific!! I was on hold for 42 minutes before someone took my call! More

by Borzoimama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge
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Jul 19, 2022 -

Mercedes-Benz of Plano responded

Borzoimama, thank you for your 5-stars! We’re glad to hear you had a fabulous experience with us in service! As for the roadside assistance, please reach out to us at social@MBPlano.com with details of what happened and when so we may look into the issues you had. We appreciate your constructive praise. Let us know when we may serve you again. Best wishes!

July 18, 2022

Ease of drop off, and completely paperless experience! Rep meets you, advises what to expect, and all flows accordingly. Before you know it, rep is by your side to explain current status, and ready time More

by Sandra Wylder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen, service dept
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Jul 19, 2022 -

Mercedes-Benz of Plano responded

Sandra, thank you for your 5-stars! We're glad to hear our team provided a smooth experience with great communication! We appreciate your praise. Let us know when we may serve you again. Thanks again!

July 17, 2022

My advisor Kristen is knowledgeable and awesome and the service I received was excellent. Thank you. More

by SEvans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
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Jul 17, 2022 -

SEvans responded

My advisor Kristen is knowledgeable and awesome and the service I received was excellent. Thank you.

July 17, 2022

Great service nice working with your staff will be back next time for service thanks More

by Kirk.mclean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 18, 2022 -

Mercedes-Benz of Plano responded

kirk.mclean, thank you for noting great service with us! We appreciate your praise and look forward to serving you additionally next time. Thanks again!

July 16, 2022

Excellent dealer. A very good service department with very good managers. Car always comes back clean More

by Kerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay in Service
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Jul 16, 2022 -

Mercedes-Benz of Plano responded

Kerry, thank you for your 5-stars! We're happy to hear our service department and team is very good! We appreciate your praise. Let us know when we may serve you again. Best wishes!

July 16, 2022

Plano service is the best. Staff are really helpful. They provide you all the details of your service. More

by Anubhapandey19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge garzon
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Jul 17, 2022 -

Mercedes-Benz of Plano responded

Anubhapandey19, thanks for the five-stars! We're happy to hear our team was helpful and provided you all the details of your service! We appreciate your praise. See you next time. Thanks again!

July 16, 2022

Recall work was performed well, no issues. Timely call when the car was ready to me More

by epishock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 17, 2022 -

Mercedes-Benz of Plano responded

epishock, thanks for the five-stars! We're glad to hear our work was performed well and on time! We appreciate your praise. See you next time. Take care!

July 15, 2022

I called the adviser Morgan Flores for whole morning but she never replies my calls. Asked her to use the coupon for my bill. She ignored me. Don’t know what’s going on. More

by peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Morgan Flores
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Jul 15, 2022 -

Mercedes-Benz of Plano responded

Peter, we apologize that you've had trouble getting your service advisor, Morgan to call you back. We invite you to contact us at social@MBPlano.com with your full name so we can reference your contact information and ensure our team follows up. We apologize for the delay. Talk soon. Best wishes.

July 15, 2022

Beautiful dealership. Fantastic staff. Easily, one of my top two dealerships in the DFW. I easily recommend Mercedes-Benz Of Plano to all my friends who own Mercedes. Enco More

by kenwayoforeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen Manther
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Jul 15, 2022 -

Mercedes-Benz of Plano responded

kenwayoforeh, thank you for your 5-stars! We're happy to hear our staff was fantastic and earned your recommendation! We appreciate your praise. Let us know when we may serve you again. Thanks again!

July 15, 2022

Dealership building was neat and clean. The service department opened on time and serviced my vehicle in a timely manner.My service advisor, Manny greeted me with a warm smile and took care More

by Black Beauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Report | Print
Jul 15, 2022 -

Mercedes-Benz of Plano responded

Black Beauty, thank you for your 5-stars! We're happy to hear Manny took care of your every need! We appreciate your praise. Let us know when we may serve you again. Take care!

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