Mercedes-Benz of Plano - Service Center

Friendly and professional staff, quick and prompt service, highly recommend this place for your mercedes. service, highly recommend this place for your mercedes. More

Had a great experience and excellent customer service experience during my recent tire change at this dealership. Special mention of Glen Manther who was very thorough and detailed in explaining everythi experience during my recent tire change at this dealership. Special mention of Glen Manther who was very thorough and detailed in explaining everything and ensure things were well taken care. Truly kept up with the brand name! More

Service center is FABULOUS! However, Mercedes roadside assistance is beyond horrific!! I was on hold for 42 minutes before someone took my call! However, Mercedes roadside assistance is beyond horrific!! I was on hold for 42 minutes before someone took my call! More

I took my car in for routine maintenance as well as new tires. The customer service from Jorge was incredible! tires. The customer service from Jorge was incredible! More

My service writer, Chad was great. He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved a He resolved a little communication hiccup we had involving another service writer but between he and their other gentleman it was quickly resolved and the other gentleman later reached out to me via phone and apologized for the hiccup. These guys were super professional, courteous and professional even in this heat with hot engines running constantly as customers are wheeling in for service work they maintained their professional demeanor. These guys are amazing. We will definitely be back for future service related issues. D-Rod. More

My service advisor, Morgan, had me checked in and out quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. quickly with a cherry attitude. My shuttle driver was also a very pleasant man. Car was ready to go in less than half the time quoted. More

Zach was wonderful! Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks Grateful for his efficiency, responsiveness and kindness! Couldn't recommend him and MB more! Thanks More

Ease of drop off, and completely paperless experience! Rep meets you, advises what to expect, and all flows accordingly. Before you know it, rep is by your side to explain current status, and ready time Rep meets you, advises what to expect, and all flows accordingly. Before you know it, rep is by your side to explain current status, and ready time of vehicle! Then rep is back, to lead you to your freshly cleaned vehicle! Great communication process from start to finish! More

My advisor Kristen is knowledgeable and awesome and the service I received was excellent. Thank you. service I received was excellent. Thank you. More

Great service nice working with your staff will be back next time for service thanks next time for service thanks More