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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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July 08, 2022

As usual the service was excellent! Aly Lalani Was very professional and friendly. Thank you More

by Rosemary Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani, my service representative, so nice! 5 STARS!
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Jul 09, 2022 -

Mercedes-Benz of Plano responded

Rosemary, thanks for the five-stars! We're glad to hear Aly Lalani was professional and friendly! We appreciate your praise. See you next time. Take care!

July 08, 2022

I was very pleased with how fast I was able to get in for tire replacements! Great customer service ! More

by Markita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandro Alvarez, Ray Cordero
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Jul 08, 2022 -

Mercedes-Benz of Plano responded

Markita, thanks for the five-stars! We appreciate your praise. We're glad to hear our team was able to get you in quickly! See you next time. Take care!

July 07, 2022

Service is vastly improved. While understaffed like everyplace, Kristen, my service manager was very polite and efficient as new software was being implemented. More

by kajtrumpet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

kajtrumpet, thanks for the five-stars! We're glad to hear Kristen was very polite and efficient! We appreciate your praise. See you next time. Take care!

July 07, 2022

Professional, courteous, knowledgeable and punctual. I always enjoy taking my AMG to MB if Plano. They do a fantastic job. Jay Henderson is my favorite service consultant. More

by e_mordi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Plano responded

e_mordi, thanks for the five-stars! We're glad to hear our team was professional, courteous, knowledgeable and punctual! Additionally, thank you for mentioning Jay Henderson is your favorite service consultant! We appreciate your praise. See you next time. Thanks again!

July 07, 2022

Work itself was excellent but ability to communicate with the customer service personnel was extremely frustrating. Promised return calls and text messages were not performed. More

by reklgk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service consultants
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Plano responded

reklgk, thanks for the five-stars! We’re glad to hear our team provided excellent work. We apologize that our team promised return calls and texts messages that were not performed. We will use your feedback to better serve you moving forward. See you next time. Best wishes!

July 07, 2022

Aly my service advisor was amazing. My vehicle was serviced correctly and on time. I would highly recommend this dealership and Aly. More

by daviddellinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
Report | Print
Jul 08, 2022 -

Mercedes-Benz of Plano responded

daviddellinger, thanks for the five-stars! We're glad to hear Aly was amazing and earned your recommendation! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

Eric A is great! He went above and beyond to make sure I was happy. Very pleased with this dealership More

by debi.wren12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandrez
Report | Print
Jul 06, 2022 -

Mercedes-Benz of Plano responded

debi, thanks for the five-stars! We're glad to hear Eric A went above and beyond to make sure you were happy! We appreciate your praise. See you next time. Take care!

July 06, 2022

Always reliable. For service and repair needs. Knowledgeable staff and clear pricing on parts and labor. More

by sethi.anuj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

sethi, thanks for the five-stars! We're glad to hear our team is always knowledgeable and reliable! We appreciate your praise. See you next time. Best wishes!

July 06, 2022

We have never been disappointed in our service from Aly! He always makes sure that all our concerns are addressed and taken care of in a very professional and efficient manner! Greatest service technician e More

by Avey DeVine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alykhan Lalani
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Plano responded

Avey, thanks for the five-stars! We're happy to hear Aly always makes sure your concerns are addressed and taken care of in a professional manner! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

Kristen was really nice and had me in and out really quick. Everyone was very friendly More

by beckirwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 06, 2022 -

Mercedes-Benz of Plano responded

beckirwhite, thanks for the five-stars! We're happy to hear Kristen was nice and had you in and out quickly! We appreciate your praise. See you next time. Take care!

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