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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews
Call Service Center (972) 599-0909

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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July 06, 2022

Eric A is great! He went above and beyond to make sure I was happy. Very pleased with this dealership More

by debi.wren12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandrez
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Jul 06, 2022 -

Mercedes-Benz of Plano responded

debi, thanks for the five-stars! We're glad to hear Eric A went above and beyond to make sure you were happy! We appreciate your praise. See you next time. Take care!

July 06, 2022

Always reliable. For service and repair needs. Knowledgeable staff and clear pricing on parts and labor. More

by sethi.anuj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

sethi, thanks for the five-stars! We're glad to hear our team is always knowledgeable and reliable! We appreciate your praise. See you next time. Best wishes!

July 06, 2022

We have never been disappointed in our service from Aly! He always makes sure that all our concerns are addressed and taken care of in a very professional and efficient manner! Greatest service technician e More

by Avey DeVine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alykhan Lalani
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

Avey, thanks for the five-stars! We're happy to hear Aly always makes sure your concerns are addressed and taken care of in a professional manner! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

Red carpet, first rate customer service from calling to schedule my car services coming due, going on two years, to five star service from walk-in care when my Mercedes indicated a brake light was out. The More

by Michelle Barnard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia, Ray Cordero
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

Michelle, thanks for the five-stars! We're glad to hear our team is the best and provides first rate customer service! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

I am new to the area and Mercedes-Benz of Plano was very welcoming, informative and accommodating. I am happy to know I have a dealership close by that I can trust. More

by Lpremo53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

Lpremo53, thanks for the five-stars! We're glad to hear our team was welcoming, informative, and accommodating! We appreciate your praise. See you next time. Take care!

July 04, 2022

They are always courteous and pleasant. I enjoy taking my car to Plano for service. More

by lynettaho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
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Jul 04, 2022 -

Mercedes-Benz of Plano responded

lynettaho, thanks for the five-stars! We're glad to hear our team is always courteous and pleasant! We appreciate your praise. See you next time. Take care!

July 03, 2022

very attentive management and team. i had work to do and they have little offices for you to work on quietly and efficiently. More

by anaboni2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
Report | Print
Jul 03, 2022 -

Mercedes-Benz of Plano responded

anaboni2, thanks for the five-stars! We're happy to hear our team is very attentive! We appreciate your praise. See you next time. Take care!

July 02, 2022

just got car out of service and the AC is not working with 3 young kids this is unbearable and service and they said we can drop the car off but not loaners available until July 14th. . More

by Heather Ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristy in Service
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Jul 03, 2022 -

Mercedes-Benz of Plano responded

Heather, we apologize for the delay to reserve a loan car and we too wish there was more loan car availability to satisfy all our customer needs. Unfortunately, with the chip shortage and supply chain issues, our loan car fleet has been reduced and it is outside our control. We ensure you if a loan car comes available sooner, we will let you know. We appreciate your patience and yearn to get your vehicle repaired as soon as possible. Talk soon. Best wishes.

July 02, 2022

My automobiles are fixed the right way by factory-trained technicians. The service advisor takes time to explain the technical aspects of the repair, so I’m always reassured that when I pick up my MBs, it’s More

by CLs Mercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
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July 02, 2022

At MB Plano, I'm treated with uttermost dignity and attention. My AMG always come out perfect!! Jay Henderson is my man!! Good work Jay! More

by e_mordi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Jul 02, 2022 -

Mercedes-Benz of Plano responded

e_mordi, thanks for the five-stars! We're glad to hear Jay Henderson treats you with uttermost dignity and attention! We appreciate your praise. See you next time. Best wishes!

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