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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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July 06, 2022

Red carpet, first rate customer service from calling to schedule my car services coming due, going on two years, to five star service from walk-in care when my Mercedes indicated a brake light was out. The More

by Michelle Barnard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia, Ray Cordero
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

Michelle, thanks for the five-stars! We're glad to hear our team is the best and provides first rate customer service! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

I am new to the area and Mercedes-Benz of Plano was very welcoming, informative and accommodating. I am happy to know I have a dealership close by that I can trust. More

by Lpremo53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

Lpremo53, thanks for the five-stars! We're glad to hear our team was welcoming, informative, and accommodating! We appreciate your praise. See you next time. Take care!

July 04, 2022

They are always courteous and pleasant. I enjoy taking my car to Plano for service. More

by lynettaho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
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Jul 04, 2022 -

Mercedes-Benz of Plano responded

lynettaho, thanks for the five-stars! We're glad to hear our team is always courteous and pleasant! We appreciate your praise. See you next time. Take care!

July 03, 2022

very attentive management and team. i had work to do and they have little offices for you to work on quietly and efficiently. More

by anaboni2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
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Jul 03, 2022 -

Mercedes-Benz of Plano responded

anaboni2, thanks for the five-stars! We're happy to hear our team is very attentive! We appreciate your praise. See you next time. Take care!

July 02, 2022

just got car out of service and the AC is not working with 3 young kids this is unbearable and service and they said we can drop the car off but not loaners available until July 14th. . More

by Heather Ross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kristy in Service
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Jul 03, 2022 -

Mercedes-Benz of Plano responded

Heather, we apologize for the delay to reserve a loan car and we too wish there was more loan car availability to satisfy all our customer needs. Unfortunately, with the chip shortage and supply chain issues, our loan car fleet has been reduced and it is outside our control. We ensure you if a loan car comes available sooner, we will let you know. We appreciate your patience and yearn to get your vehicle repaired as soon as possible. Talk soon. Best wishes.

July 02, 2022

My automobiles are fixed the right way by factory-trained technicians. The service advisor takes time to explain the technical aspects of the repair, so I’m always reassured that when I pick up my MBs, it’s More

by CLs Mercedes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Henley
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July 02, 2022

Good service and Eli was a great service advisor A++++. Recommend highly to all Mercedes’ owners More

by snewaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
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July 02, 2022

I get overwhelmed with car stuff but Eric in the service department always helps me with my issues! Excellent and fast service! More

by Zizi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Service
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Jul 03, 2022 -

Mercedes-Benz of Plano responded

Zizi, thanks for the five-stars! We're glad to hear Eric is helpful and provides fast and excellent service! We appreciate your praise. See you next time. Thanks again!

July 02, 2022

The worst vehicle i have had in my life. New car & hardly drove, very few miles on there the service centre says tyres needs replacement. Toys work better than a GLC. Smells bad, airplay get More

by RS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not want to review emplyee
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Aug 01, 2022 -

Mercedes-Benz of Plano responded

RS, we apologize that your experience with us did not go as anticipated and that you are upset with the quality of your GLC. We passed your note along to our leadership who mentioned they have been in touch with you regarding your visit. If you need additional follow up regarding your visit, our leadership can be reached directly at social@MBPlano.com. Best wishes.

Aug 01, 2022 -

RS responded

Fyi … no one from the dealership has been in contact. It’s been over a month, the part they said they will replace was not available & I have not heard anything about it yet.

July 02, 2022

At MB Plano, I'm treated with uttermost dignity and attention. My AMG always come out perfect!! Jay Henderson is my man!! Good work Jay! More

by e_mordi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Jul 02, 2022 -

Mercedes-Benz of Plano responded

e_mordi, thanks for the five-stars! We're glad to hear Jay Henderson treats you with uttermost dignity and attention! We appreciate your praise. See you next time. Best wishes!

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