Mercedes-Benz of Plano - Service Center

I get overwhelmed with car stuff but Eric in the service department always helps me with my issues! Excellent and fast service! department always helps me with my issues! Excellent and fast service! More

The worst vehicle i have had in my life. New car & hardly drove, very few miles on there the service centre says tyres needs replacement. Toys work better than a GLC. Smells bad, airplay get New car & hardly drove, very few miles on there the service centre says tyres needs replacement. Toys work better than a GLC. Smells bad, airplay gets disconnected while you are driving & than u do not have access to maps, the window switches are made of very poor quality. An overall disappointment. Will never suggest anyone to buy Mercedes. Selling mine soon. Dealership also wants to make money out of servicing & quoting unnecessary things at unbelievable price. More

It’s very professional, I like that I am informed from my service agent,. The amenities are quite nice that are provided to the customers in the service lobby. service agent,. The amenities are quite nice that are provided to the customers in the service lobby. More

Our service adviser is Marc Henley and been for years. . He is very professional and knowledgeable & service Dept. is very accommodating. . He is very professional and knowledgeable & service Dept. is very accommodating. More

Patrick G. (my customer service rep.) and the rest of the team at Mercedes of Plano is exceptional at customer service. I got to the dealership late (not real (my customer service rep.) and the rest of the team at Mercedes of Plano is exceptional at customer service. I got to the dealership late (not realizing it closed at 7pm) because on the website it shows 8pm as closing time to pick up my car. The team members who were still on location right after closing time made it a point to make sure someone was driving my car around to me while they took care of the paperwork instead of asking me to come back during business hours. Thank you for the extra step of excellence in customer care. It made a huge difference in my day and work week. The team's extra effort and the way it made me feel well taken care of as I was leaving the dealership will always remind me to promote Mercedes of Plano. Happy 4th everyone! Lennie Strong Lancôme Paris DFW Area More

We have been using your dealer since 2016 and had been real satisfied with the service real satisfied with the service More

Have always had great service here at the MB Plano dealership, the staff have always gone above and beyond! dealership, the staff have always gone above and beyond! More

Jorge did an excellent job and taking care of the B services I needed as well as a multi point check on the car. services I needed as well as a multi point check on the car. More

They always take very good care of my vehicle and my needs. Service Department is very good. needs. Service Department is very good. More