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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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June 03, 2022

The staff is very warm and always very helpful and ready to serve l appreciate that More

by Evelyn Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen
Jun 04, 2022 -

Mercedes-Benz of Plano responded

Evelyn, thanks for stopping by to leave us 5-stars. We're glad to hear our staff is very warm and helpful! We appreciate your praise. See you next time. Take care!

June 03, 2022

Great service, they helped me even without an appointment and took care of the issue right away. More

by Sabi1176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Mercedes-Benz of Plano responded

Sabi1176, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided great service even without an appointment! We appreciate your praise. See you next time. Best wishes!

June 02, 2022

Mike was great. . he filled in for my service rep that wasn't available and completed my service. Thanks Mike More

by alsykes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service Dept..
Jun 03, 2022 -

Mercedes-Benz of Plano responded

alsykes, thanks for stopping by to leave us 5-stars. We're happy to hear Mike was great! We appreciate your praise. See you next time. Best wishes!

June 02, 2022

Too business like, not warm compared with Park Place in Grapevine. They brought loaner’s key to you. More

by Mintze.graham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali in service dept.
Jun 03, 2022 -

Mercedes-Benz of Plano responded

Mintze, thanks for stopping by to leave us 4-stars. We appreciate you mentioning our team could be warmer and will take this into account in the future. We look forward to seeing you again and earning the fifth star! Take care!

June 02, 2022

Jorge did a great job. Handled my car well. Very professional and helpful. Would definitely come back again More

by Omanp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 02, 2022 -

Mercedes-Benz of Plano responded

Omanp, thanks for stopping by to leave us 5-stars. We're happy to hear Jorge did a great job and handled your car well! We appreciate your praise. See you next time. Best wishes!

June 01, 2022

Chad is amazing I feel grateful that is his my service advisor! I always recommend this dealership particularly due to his service! More

by Angel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Buttin
Jun 02, 2022 -

Mercedes-Benz of Plano responded

Angel, thanks for stopping by to leave us 5-stars. We're glad to hear Chad is amazing and earned your recommendation! We appreciate your praise. See you next time. Take care!

June 01, 2022

Chad (absolutely the best tech I have worked with) and Chad (absolutely the best advisor I have worked with) are top notch. They both seem to know just about anything and everything about the cars I have More

by nbmplano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Chris
Jun 02, 2022 -

Mercedes-Benz of Plano responded

nbmplano, thanks for stopping by to leave us 5-stars. We're happy to hear Chad and Chris are both top notch and earned your recommendation! We appreciate your praise. See you next time. Best wishes!

June 01, 2022

Fast, professional, warm family treatment, no typical huge MB markup on parts and service like other close MB dealers. Even gives military discount for this old combat veteran on total disability. Means More

by jpcompute
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, service advisor
Jun 02, 2022 -

Mercedes-Benz of Plano responded

jpcompute, thanks for stopping by to leave us 5-stars. We're glad to hear our team is fast and professional! We appreciate your praise. See you next time. Thanks again!

June 01, 2022

I like it team is so cooperative they all guide well Eric is good guy More

by Rana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Jun 02, 2022 -

Mercedes-Benz of Plano responded

Rana, thanks for stopping by to leave us 4-stars. We're glad to hear our team is cooperative and Eric is a good guy! We appreciate your praise. See you next time. Take care!

May 31, 2022

Very professional, very high experience, very high customer satisfaction, deliver the service on time with thr customers expectations. More

by amgad.badawi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
May 31, 2022 -

Mercedes-Benz of Plano responded

amgad.badawi, thanks for stopping by to leave us 5-stars. We're glad to hear our team is professional and delivered service on time! We appreciate your praise. See you next time. Thanks again!

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