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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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June 05, 2022

Zachary was easily the best service associate I have ever worked with. An excellent addition to the team of young professionals at Mercedes-Benz . Thanks for great service, as it is increasingly difficult to More

by daltonb88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary (Service Advisor)
Jun 06, 2022 -

Mercedes-Benz of Plano responded

daltonb88, thank you for taking time to share your experience with Zachary! We sure appreciate your praise. Let us know when we may be able to serve you additionally. Thanks again!

June 03, 2022

My service advisor was very good he kept me informed about the profess of the service and gave me the best options More

by Jkemeny1248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike leduc
Jun 04, 2022 -

Mercedes-Benz of Plano responded

Jkemeny1248, thanks for stopping by to leave us 5-stars. We're happy to hear your service advisor kept you informed and gave you the best options! We appreciate your praise. See you next time. Thanks again!

June 03, 2022

The workmanship was excellent and the staff was very professional. Overall it was a very good experience! More

by Lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen in service dept
Jun 04, 2022 -

Mercedes-Benz of Plano responded

Lee, thanks for stopping by to leave us 5-stars. We're glad to hear our workmanship was excellent and our staff was very professional! We appreciate your praise. See you next time. Best wishes!

June 03, 2022

The staff is very warm and always very helpful and ready to serve l appreciate that More

by Evelyn Alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glen
Jun 04, 2022 -

Mercedes-Benz of Plano responded

Evelyn, thanks for stopping by to leave us 5-stars. We're glad to hear our staff is very warm and helpful! We appreciate your praise. See you next time. Take care!

June 03, 2022

Great service, they helped me even without an appointment and took care of the issue right away. More

by Sabi1176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Mercedes-Benz of Plano responded

Sabi1176, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided great service even without an appointment! We appreciate your praise. See you next time. Best wishes!

June 02, 2022

Mike was great. . he filled in for my service rep that wasn't available and completed my service. Thanks Mike More

by alsykes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Service Dept..
Jun 03, 2022 -

Mercedes-Benz of Plano responded

alsykes, thanks for stopping by to leave us 5-stars. We're happy to hear Mike was great! We appreciate your praise. See you next time. Best wishes!

June 02, 2022

Too business like, not warm compared with Park Place in Grapevine. They brought loaner’s key to you. More

by Mintze.graham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali in service dept.
Jun 03, 2022 -

Mercedes-Benz of Plano responded

Mintze, thanks for stopping by to leave us 4-stars. We appreciate you mentioning our team could be warmer and will take this into account in the future. We look forward to seeing you again and earning the fifth star! Take care!

June 02, 2022

Jorge did a great job. Handled my car well. Very professional and helpful. Would definitely come back again More

by Omanp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 02, 2022 -

Mercedes-Benz of Plano responded

Omanp, thanks for stopping by to leave us 5-stars. We're happy to hear Jorge did a great job and handled your car well! We appreciate your praise. See you next time. Best wishes!

June 01, 2022

Chad is amazing I feel grateful that is his my service advisor! I always recommend this dealership particularly due to his service! More

by Angel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Buttin
Jun 02, 2022 -

Mercedes-Benz of Plano responded

Angel, thanks for stopping by to leave us 5-stars. We're glad to hear Chad is amazing and earned your recommendation! We appreciate your praise. See you next time. Take care!

June 01, 2022

Chad (absolutely the best tech I have worked with) and Chad (absolutely the best advisor I have worked with) are top notch. They both seem to know just about anything and everything about the cars I have More

by nbmplano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Chris
Jun 02, 2022 -

Mercedes-Benz of Plano responded

nbmplano, thanks for stopping by to leave us 5-stars. We're happy to hear Chad and Chris are both top notch and earned your recommendation! We appreciate your praise. See you next time. Best wishes!

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