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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews
Call Service Center (972) 599-0909

1,377 Reviews of Mercedes-Benz of Plano - Service Center

Sort by
May 31, 2022

Very professional, very high experience, very high customer satisfaction, deliver the service on time with thr customers expectations. More

by amgad.badawi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
Report | Print
May 31, 2022 -

Mercedes-Benz of Plano responded

amgad.badawi, thanks for stopping by to leave us 5-stars. We're glad to hear our team is professional and delivered service on time! We appreciate your praise. See you next time. Thanks again!

May 31, 2022

This location is great! They are efficient, but knowledgeable, not pushy, and kind! Thanks for an always great experience! More

by s.mallory.obrien
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Jun 01, 2022 -

Mercedes-Benz of Plano responded

s.mallory.obrien, thanks for stopping by to leave us 5-stars. We're glad to hear our team is efficient, knowledgeable and kind! We appreciate your praise. See you next time. Take care!

May 31, 2022

Jay Henderson and the whole service team there are fantastic. Very courteous, professional and always kept me informed on the progress of the work. Love these guys! More

by forrest_boone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Gleason, Jay Henderson
Report | Print
Jun 01, 2022 -

Mercedes-Benz of Plano responded

forrest_boone, thanks for stopping by to leave us 5-stars. We're glad to hear Jay Henderson and the rest of our team were courteous, professional, and fantastic! We appreciate your praise. See you next time. Take care!

May 31, 2022

A good service rep makes all the difference, service waiting area very clean and nice. thanks Aly More

by Kitty_w21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
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Jun 01, 2022 -

Mercedes-Benz of Plano responded

Kitty_w21, thanks for stopping by to leave us 5-stars. We're glad to hear Aly was good and our waiting area is clean! We appreciate your praise. See you next time. Best wishes!

May 31, 2022

Zach went above and beyond to get my car fixed and provided excellent customer service. He made sure everything I needed fixed was completed and done right. More

by briyannanorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Vunk
Report | Print
Jun 01, 2022 -

Mercedes-Benz of Plano responded

briyannanorman, thanks for stopping by to leave us 5-stars. We're happy to hear Zach went above and beyond to get your car fixed and provided excellent customer service! We appreciate your praise. See you next time. Thanks again!

May 31, 2022

Service advisors are very slow to respond. I have gotten charged more than I was told. Sometimes the labor charges are crept in and there is no way to argue with that so you end up paying more More

by DallasTexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arif
Report | Print
May 31, 2022 -

Mercedes-Benz of Plano responded

We apologize that you feel negatively regarding your service experiences with us and that there may have been unnecessary charges in your bills. Without your first and last name, we cannot locate you in our system to reach out and discuss. We invite you to send us a few extra details to social@MBPlano.com including dates of the visits, who you worked with and your best contact information. We look forward to hearing from you and looking into the issues you note. Best wishes.

May 30, 2022

Excellent service, great customer service. I would recommend everyone to use Plano MB for their car purchase and service More

by phamdba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
May 30, 2022 -

Mercedes-Benz of Plano responded

phambda, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided excellent customer service and earned your recommendation! We appreciate your praise. See you next time. Take care!

May 29, 2022

My experience is always excellent when I’m working with Chad B. He is always makes the process so easy! More

by Mark.knepshield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad B
Report | Print
May 29, 2022 -

Mercedes-Benz of Plano responded

Mark, thanks for stopping by to leave us 5-stars. We're glad to hear Chad B always makes the process easy! We appreciate your praise. See you next time. Thanks again!

May 29, 2022

I have Zack as my service provider and he is fabulous. When he has a day off he always makes sure I have a great person. Connor was also over and above More

by ksdewbre1979
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack and Connor in Plano
Report | Print
May 30, 2022 -

Mercedes-Benz of Plano responded

ksdewbre1979, thanks for stopping by to leave us 5-stars and mention your experience working with Zack and Connor when Zack is not available. We appreciate your praise and look forward to future visits. See you next time. Take care!

May 28, 2022

Jorge was great to deal with and would highly recommend. Great customer service, thank you. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon, Alexandro Alvarez
Report | Print
May 29, 2022 -

Mercedes-Benz of Plano responded

Matt, thanks for stopping by to leave us 5-stars. We're glad to hear Jorge was great to deal with and earned your recommendation1 We appreciate your praise. See you next time. Take care!

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