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This rating includes all service center reviews, with more weight given to recent reviews.
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1,377 Reviews of Mercedes-Benz of Plano - Service Center
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May 26, 2022
Very pleased with my service experience. Was kept informed as to the progress of the repairs and associated cost. Received my vehicle completely repaired as promised. Was kept informed as to the progress of the repairs and associated cost. Received my vehicle completely repaired as promised. More
by Ed
Employees Worked With
John Berry
May 26, 2022
I want George handling my account from now on. ..super customer oriented.and professional. He's everything you need as a customer service representative. Definitely proved it to me. I was not just ..super customer oriented.and professional. He's everything you need as a customer service representative. Definitely proved it to me. I was not just another number as he made me feel like a VIP. His interaction with me was spot on professional. Need more like him. Please transfer my account to George as his communication was very crisp and to the point. Made me feel at home and even assisted me in using the shuttle to get back to work. He real)y put me at ease...so I didn't have to worry about anything More
by Micro TexOne
Employees Worked With
George did an outstanding job with me. I couldn't have been placed with a better person. He knows his job and his communication and speech was flawless
May 26, 2022
Detailed service items provided to me in a timely & professional manner. Mark kept me advised of service needed. Appreciate the transparently provided by Mark Cobb. professional manner. Mark kept me advised of service needed. Appreciate the transparently provided by Mark Cobb. More
by Harold Sonnier
Employees Worked With
Service Advisor
May 26, 2022
Unique issue with a rattle deep in the dash. Tech had to virtually take the whole dash apart to fix the issue. Tech had to virtually take the whole dash apart to fix the issue. More
by pat.tullo
Employees Worked With
May 25, 2022
Manny is the best service rep ever. Kept me up to date on everything and got me extra value Kept me up to date on everything and got me extra value More
by drewcampbell420
May 25, 2022
Thank you ! Taylor Wilson! Everything was great! He call me to check everything is good with my truck great service Thank you. Taylor Wilson! Everything was great! He call me to check everything is good with my truck great service Thank you. More
by nahum
May 24, 2022
My Service Advisor, Stephen Wolston, is The Best! I appreciate that he explains recommended repairs in a way that I can understand. Everyone at MB Plano is courteous, professional and knowledgeabl I appreciate that he explains recommended repairs in a way that I can understand. Everyone at MB Plano is courteous, professional and knowledgeable. From making appt, to getting loaner car, to getting my car back, everything went very smoothly. The waiting areas are spotless, comfy, and good coffee! More
by LF
Employees Worked With
Stephen Wolston
