Mercedes-Benz of Plano - Service Center

I like the service that I Receive at Mercedes-Benz. The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problem The Service Rep Aly Is extremely helpful and makes me feel like he really cares about me, and providing good service on my car to resolve any problems that I have. I truly like the excellent customer service. I like to sit in waiting area, which is Extremely comfortable. The only complaint I have is that the snacks that you provide a full of sugar and carbs and not healthy. It would be nice if you have little fruit cups, fruit, mini sandwiches, skinny popcorn, nuts, mints.and cans or bottles of different juices. Since people have to wait often 2 or more hours. If a microwave and refrigerator was available it would nice if it was stocked with breakfast and lunch sandwich that could be heated up. I think something’s like that would be a huge improvement. It would make your customers feel appreciated. After all people are spending lots of money, If none of this works perhaps, having the porters make a run to get a sandwiches from a local area business. The dealership could afford to spend $10.00 on each customer to have a good experience. Thank you for looking at my suggestions. More

Courteous, professional, timely on schedule Jay and Pamaelia are excellent ambassadors of service and their dealership. Pamaelia are excellent ambassadors of service and their dealership. More

The staff at the dealership was very responsive and quick to listen to my issues and schedule a service to get it fixed. to listen to my issues and schedule a service to get it fixed. More

Good and thorough work but pricey on parts where OEM parts can be bought at much lower cost elsewhere. parts can be bought at much lower cost elsewhere. More

Staff was friendly and helpful, service advisor was phenomenal and while service took a while, the overall experience was good. phenomenal and while service took a while, the overall experience was good. More

Service advisor Mr. Alykhan Lalani goes above and beyond every time. He is absolutely awesome. Alykhan Lalani goes above and beyond every time. He is absolutely awesome. More

Very nice dealership with friendly, helpful employees. They always take good care of me whether it is for service or buying a new vehicle. They always take good care of me whether it is for service or buying a new vehicle. More

I have the most incredible Service Advisor, Glen Maher! He made it happen. He’s guided us successfully for a few years now and always communicated with us in a timely manner. The service required was compl He made it happen. He’s guided us successfully for a few years now and always communicated with us in a timely manner. The service required was completed on time and I always new I could count on him and the dealership to get the job done. Thanks again Glen! More

Mila, was amazing! She kept me informed throughout the process of my car service. She's very friendly and knowledgeable. I hope to get her as my advisor in the future She kept me informed throughout the process of my car service. She's very friendly and knowledgeable. I hope to get her as my advisor in the future More

Asif was a wonderful service advisor throughout the whole process. I really appreciate his communications in keeping me updated until the work was complete. Perfect all around! process. I really appreciate his communications in keeping me updated until the work was complete. Perfect all around! More