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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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April 29, 2022

Car was ready in 3 hours for all service and they give you a ride home if is a longer service.This approach is really elegant and makes a difference. More

by Oana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
Apr 29, 2022 -

Mercedes-Benz of Plano responded

Oana, thank you for sharing 5-stars! We're glad to hear you appreciate our transportation service! We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 28, 2022

Very nice personal and very helpful. They get you in and out as fast as possible More

by Romogibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Apr 28, 2022 -

Mercedes-Benz of Plano responded

Romogibson, thanks for leaving a 5-star review! We're glad to hear our team is very helpful and get you in and out quickly! We look forward to serving you again in the future. Thanks again!

April 28, 2022

Jeff is the best service advisor there is! Always keeps it real with me when it comes to my vehicle and the service it needs. I typically am used to getting taken advantage of being younger bu More

by radisonmunnerlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Apr 28, 2022 -

Mercedes-Benz of Plano responded

radisonmunnerlyn, thank you for sharing 4-stars! We're glad to hear Jeff always gives you peace of mind! We appreciate your feedback and look forward to serving you additionally next time! Take care!

April 28, 2022

My service agent Mark Hanley is completely reliable, honest, and always makes my service experience positive More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 28, 2022 -

Mercedes-Benz of Plano responded

David, thank you for sharing 5-stars! We're glad to hear Mark Hanley is reliable, honest, and always makes your service experience positive! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!

April 28, 2022

They did an excellent job, everyone was very professional. Everything was done just as promised . We will be back More

by C rogers
Recommend Dealer
Yes
Employees Worked With
Jay in service dept
Apr 28, 2022 -

C rogers responded

I’m done

Apr 29, 2022 -

Mercedes-Benz of Plano responded

C Rogers, thank you for sharing 5-stars and noting an excellent job done and our professional staff! We appreciate your feedback and look forward to serving you additionally next time! Take care!

Apr 29, 2022 -

C rogers responded

You are welcome. Thank you for your Great job done

April 28, 2022

Great Service and nicely taken care all the requests I have shared. Sales team is awesome and service team is even better, will recommend for anyone. Keep up the good work More

by Shreyas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Lu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Mercedes-Benz of Plano responded

Shreyas, thank you for sharing 5-stars and noting your experience with Eric in service! We appreciate your feedback and look forward to serving you additionally next time! Best wishes!

April 27, 2022

My service rep Aly is a great. The whole experience was a breeze. He explained everything in details. Amazing service. More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
Apr 27, 2022 -

Mercedes-Benz of Plano responded

Paul, thank you for sharing 5-stars! We're glad to hear Aly is great and explained everything in detail! We appreciate your feedback and look forward to serving you additionally next time! Thanks again!

April 27, 2022

Excellent service. Easy in and out from dropping off my car and getting the loaner. Always a pleasure to get my car taken care of there. More

by Dan K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Apr 28, 2022 -

Mercedes-Benz of Plano responded

Dan, thanks for leaving a 5-star review! We're glad to hear our team provided excellent service and makes your visits a pleasure! We look forward to serving you again in the future. Take care!

April 27, 2022

Great dealership, the service is first class. No surprises, they always put your needs first. More

by Tad Parnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodriguez
Apr 28, 2022 -

Mercedes-Benz of Plano responded

Tad, thanks for leaving a 5-star review! We're glad to hear our team provides first class service and always put your needs first! We look forward to serving you again in the future. Take care!

April 27, 2022

Zach Vunk, Service Advisor, was extremely thorough when providing me with feedback on the repair/ replacements needed and fully accommodated for me to ensure the work was completed in a very timely manner More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Vunk, Service Advisor
Apr 28, 2022 -

Mercedes-Benz of Plano responded

tessaharrington143, thanks for leaving a 5-star review! We're glad to hear Zach Vunk was thorough and remained in constant communication through the process! We look forward to serving you again in the future. Best wishes!

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