Mercedes-Benz of Plano - Service Center

Always excellent customer service and very professional staff. I’ve never had any issues with the staff. staff. I’ve never had any issues with the staff. More

Always nice to visit, no hassle, quality service. I had a first time ride with Alto pickup service because the loaner was not available. I thought it would be like a van, but it was just like Lyft, I had a first time ride with Alto pickup service because the loaner was not available. I thought it would be like a van, but it was just like Lyft, with nice SUV (although it was not MB). It was pretty nice. More

Service rep. Went to great lengths to answer all my questions. Really really great service Went to great lengths to answer all my questions. Really really great service More

Thank you for being professional and knowledgeable on fixing my car. I appreciate everyone that worked with me and on my car. 😊 fixing my car. I appreciate everyone that worked with me and on my car. 😊 More

Quick and efficient service! Service representatives, especially, Jorge, will make sure you are well taken care of! Service representatives, especially, Jorge, will make sure you are well taken care of! More

Excellent service. Techs keep you informed. Nice environment for those wishing to wait for their vehicles. Techs keep you informed. Nice environment for those wishing to wait for their vehicles. More

I have a 3 hour road trip scheduled this morning and I got a nail in my tire yesterday late afternoon. It was a bit of an emergency situation. I texted my sales rep Taylor Wilson and literally within 5 got a nail in my tire yesterday late afternoon. It was a bit of an emergency situation. I texted my sales rep Taylor Wilson and literally within 5 minutes he had checked to ensure my tire coverage, tire availability and got me an immediate appointment for express service with Zach. I was really impressed and grateful to get my car in so late in the day (445p) and they had me out of within an hour. I'm really appreciative of the exemplary service provided by Taylor and Zach yesterday! More

The dealership provided excellent service. I was able to make an appointment a timely manner and notified by my service advisor when the service was complete. My service advisor took the time I was able to make an appointment a timely manner and notified by my service advisor when the service was complete. My service advisor took the time to explain what the service would entail and checked for all recall notices prior to taking the car for scheduled service. More

Clean environment with timely service. Very comfortable waiting area with optional work booths for private virtual meetings Very comfortable waiting area with optional work booths for private virtual meetings More

Best customer service in DFW . Aly and entire staff including rental dept. we’re nothing short of perfection. Aly and entire staff including rental dept. we’re nothing short of perfection. More