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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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April 14, 2022

Clean environment with timely service. Very comfortable waiting area with optional work booths for private virtual meetings More

by franklinfru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolson
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

franklinfru, thank you for your 5-stars! We appreciate your praise. We're glad to hear you enjoyed our waiting area and that our time provided timely service! Let us know when we may serve you next. Take care!

April 14, 2022

Best customer service in DFW . Aly and entire staff including rental dept. we’re nothing short of perfection. More

by Cphillips1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

Cphillips1231, thank you for your 5-stars! We appreciate your praise. We're glad to hear Aly and the rest of our team were perfect! Let us know when we may serve you next. Best wishes!

Apr 15, 2022 -

Cphillips1231 responded

You are most welcome. Mercedes-Benz of Plano will always be my preferred dealer and I recommend you to everyone without reservation. 👍👍👍👍👍

April 14, 2022

Excellent customer service in sales, service quality, personnel, communication, and follow-up. Worth the drive. More

by cindy.taylor1225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Leduc (assistant service manager)
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Apr 15, 2022 -

Mercedes-Benz of Plano responded

cindy.taylor1225, thank you for your 5-stars! We're happy to hear our team provides excellent customer service and communication! We appreciate your praise. Let us know when we may serve you next. Thanks again!

April 13, 2022

I went in to get 2 recall services and a service A on our E400. Greeted as soon as I rolled in. Mike was out service advisor and did an excellent job. I received a courtesy loan car. The job was complete More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike L.
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Chad, thank you for your 5-stars! We're glad to hear Mike did and excellent job and you enjoyed our courtesy loaner car service! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 13, 2022

Taylor Wilson and Mike Leduc did a great job and exceeded my expectations at getting my service needs met - More

by Rjglover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
Report | Print
Apr 14, 2022 -

Mercedes-Benz of Plano responded

Rjglover, thank you for sharing praise regarding your experience working with Taylor! We're pleased to hear you had all your expectations met! We look forward to serving you additionally when the opportunity arises. Thanks again!

April 13, 2022

The whole team that attended to me were professional and they kept communicating all the time. More

by Shola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manyher
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Shola, thank you for your 5-stars! We're glad to hear our team was professional and communicative! We appreciate your praise. Let us know when we may serve you again. Thanks again!

April 13, 2022

Very friendly and very helpful. Easy to make appointment.rest room is clean.waiting room is very comfortable. More

by Annayu148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henly
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

Annayu148, thank you for your 5-stars! We're glad to hear our team was friendly and helpful! We appreciate your praise. Let us know when we may serve you again. Take care!

April 12, 2022

Their service are wonderful. I am 100% satisfied. Specially my service provider Jeffery. I will visit for my next service for sure. More

by limaakond2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Quimby
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Apr 13, 2022 -

Mercedes-Benz of Plano responded

limaakond2014, thank you for your 5-stars! We're happy Jeffery and the rest of our team provides wonderful service! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 12, 2022

You are greeted as soon as you arrive for service and if necessary they arrange transportation . The service guy keeps you informed along the way as to the status of your car. More

by Legomyleg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor in service
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Apr 12, 2022 -

Mercedes-Benz of Plano responded

Legomyleg, thank you for your 5-stars! We're happy to hear our team kept you informed of the status of your car along the way! We appreciate your praise. Let us know when we may serve you again. Take care!

April 12, 2022

Aly and Trey are awesome! ! Great customer service! Highly recommend Mercedes Benz Plano to anyone. More

by jmckray12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey and Aly
Report | Print
Apr 13, 2022 -

Mercedes-Benz of Plano responded

jmckray12, thank you for your 5-stars! We're glad to hear Aly and Trey were awesome and provided great customer service! We appreciate your praise. Let us know when we may serve you again. Thanks again!

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