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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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April 09, 2022

Zach is a fabulous Service Representative who has always helped me out since I bought my MB More

by Tacarnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Apr 09, 2022 -

Mercedes-Benz of Plano responded

Tacarnell, thank you for your 5-stars! We're happy to hear Zach has always been helpful! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 08, 2022

Thank you for the exceptional services Aly Lalani, my Mercedes Service Rep and the entire staff always provide when my car is being serviced etc.! ! As soon as , I arrived at Mercedes’ Benz of Plano as More

by Eloisefam3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aly Lalani’ my Mercedes’ Benz of Plano Service Rep,, Daniel, Bob - customer service and Freddie hand washes cars etc. Totally awesome individual!
Apr 08, 2022 -

Mercedes-Benz of Plano responded

Eloisefam3, thank you for your 5-stars! We're glad to hear Aly Lalani provided exceptional service! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 08, 2022

Stephen was so helpful, attentive, and focused! By the best service we have received, he made our experience perfect! More

by Javi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
Apr 08, 2022 -

Mercedes-Benz of Plano responded

Javi, thank you for your 5-stars! We're glad to hear Stephen was helpful and provided you with the perfect experience! We appreciate your praise. Let us know when we may serve you again. Thanks again!

April 08, 2022

They are very professional. I feel safe taking my car there because they always do a great job and are very attentive toward me and my wife. More

by Shannonh6767
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen W.
Apr 09, 2022 -

Mercedes-Benz of Plano responded

Shannonh6767, thank you for your 5-stars! We're glad to hear our team always does a great job and is attentive! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 08, 2022

Had some hiccups but ultimately they ensured I was happy. Left the dealership satisfied. Manager was great More

by rakeshkilari
Recommend Dealer
Yes
Employees Worked With
Connor
Apr 09, 2022 -

Mercedes-Benz of Plano responded

rakeshkilari, thank you for your 5-stars! We're glad to hear our team ensured you were happy and that you left our dealership satisfied! We appreciate your praise. Let us know when we may serve you again. Thanks again!

April 07, 2022

My 2017 GLE 350 looks amazing after the detail and the new windshield. I loved the attention to detail that my toll tag and inspection sticker were reapplied to the new windshield without damage. I am pa More

by bill.miranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon
Apr 08, 2022 -

Mercedes-Benz of Plano responded

bill.miranda, thank you for your 5-stars! We're happy to hear Jorge Garzon provided excellent customer service and your detail turned out amazing! We appreciate your praise. Let us know when we may serve you again. Best wishes!

April 07, 2022

Extremely thorough! My service manager makes sure issues with my car are taken care of. More

by Janetbaber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Apr 07, 2022 -

Mercedes-Benz of Plano responded

Janetbaber, thank you for your 5-stars! We're glad to hear our team is extremely thorough! We appreciate your praise. Let us know when we may serve you again. Take care!

April 07, 2022

"The Outstanding Customer Service, Attentiveness and Delivery of MBServices that were provided to me By Manny AND Efrain are to be Applauded. The Great Job that Manny AND Efraín Do Is Outstanding! THANK More

by JV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Manny and Mr Efrain
Apr 07, 2022 -

JV responded

"The Outstanding Customer Service, Attentiveness and Delivery of MBServices that were provided to me By Manny Emmanuel Rodriguez AND Mr Efrain Mechanic are to be Applauded. The Great Job that Manny AND Efraín Do Is Outstanding! THANK YOU BOTH FOR ALL THAT YOU DO!" we truly appreciate you! Your customer 4Lf, Juanita Valencia

April 07, 2022

Service did a great job with status of the vehicle while I waited to have repair done. The service was prompt and efficient. I am pleased. Friendly, clean and professional environment More

by Talk2rachelle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandrez in Service
Apr 07, 2022 -

Mercedes-Benz of Plano responded

Talk2rachelle, thank you for your 5-stars! We're glad to hear our service team did a great job with the status of your vehicle and were efficient! We appreciate your praise. Let us know when we may serve you again. Take care!

April 07, 2022

Easy to schedule service. Drop off was quick and the ride to home was easy. I was informed of any additional issues. Pick up was easy as well. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Apr 08, 2022 -

Mercedes-Benz of Plano responded

Steve, thank you for your 5-stars! We're glad to hear our team made your visit quick and easy! We appreciate your praise. Let us know when we may serve you again. Take care!

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