Mercedes-Benz of Plano - Service Center

Great customer service & professional Kept me posted on the status constantly Very welcoming and clean. Rental place was polite and efficient the status constantly Very welcoming and clean. Rental place was polite and efficient More

Dealership is clean ,spacious, well arranged. The customer waiting lounge is perfect for people waiting for their vehicle in service. All personnel are nice and respectful . Nice lounge & snacks The customer waiting lounge is perfect for people waiting for their vehicle in service. All personnel are nice and respectful . Nice lounge & snacks too. Thanks More

The service was incredible. I really appreciated the help from Glen Manther Look forward to working with them in the future I really appreciated the help from Glen Manther Look forward to working with them in the future More

I would give less than 1-star if I could. This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my a This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my air conditioner. The only problem that I had with my air conditioner was the smell. Everything else worked great. It was cold and blew hard. On March 25, 2022, when it was returned to me, the smell was gone, but the air conditioner barely blew even at the highest level. I documented this right away, March 25 2022, over a phone survey that received the next day. I heard nothing back. They clearly were not interested in resolving the problem. I received 2 other surveys over the next 2 weeks. I filled out another survey on April 5th and was asked by service manager Daniel Adams to return to the service area so they could inspect the damages. What happened next was breath taking. Daniel Adams came back to me with a blower without blades and said that this was the reason it wasn’t blowing. He also said that it wasn’t their fault. I explained that it worked when I brought it in and when I got it back it didn’t work. Daniel Adams seems to believe that logic doesn’t apply to Mercedes Benz of Plano. Anyone with reasonable intelligence can tell you that is clearly Mercedes Benz of Plano’s fault. My air conditioner worked before I brought it in, they worked on it to remove the smell, and now it doesn’t work. Daniel Adams offered to SELL me a new blower with no labor cost. What planet would this be considered a reasonable solution to a problem that Mercedes Benz of Plano created? To anyone who is reading this from Mercedes Benz of Plano, I’ll ask you a simple question….”Would you be satisfied with Mercedes Benz of Plano if you were me?” More