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1,374 Reviews of Mercedes-Benz of Plano - Service Center
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April 05, 2022
I would give less than 1-star if I could. This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my a This is specifically directed towards Mercedes Benz of Plano and Service Manager Daniel Adams.I brought my car in because of a mildew smell from my air conditioner. The only problem that I had with my air conditioner was the smell. Everything else worked great. It was cold and blew hard. On March 25, 2022, when it was returned to me, the smell was gone, but the air conditioner barely blew even at the highest level. I documented this right away, March 25 2022, over a phone survey that received the next day. I heard nothing back. They clearly were not interested in resolving the problem. I received 2 other surveys over the next 2 weeks. I filled out another survey on April 5th and was asked by service manager Daniel Adams to return to the service area so they could inspect the damages. What happened next was breath taking. Daniel Adams came back to me with a blower without blades and said that this was the reason it wasn’t blowing. He also said that it wasn’t their fault. I explained that it worked when I brought it in and when I got it back it didn’t work. Daniel Adams seems to believe that logic doesn’t apply to Mercedes Benz of Plano. Anyone with reasonable intelligence can tell you that is clearly Mercedes Benz of Plano’s fault. My air conditioner worked before I brought it in, they worked on it to remove the smell, and now it doesn’t work. Daniel Adams offered to SELL me a new blower with no labor cost. What planet would this be considered a reasonable solution to a problem that Mercedes Benz of Plano created? To anyone who is reading this from Mercedes Benz of Plano, I’ll ask you a simple question….”Would you be satisfied with Mercedes Benz of Plano if you were me?” More
by Donald
Employees Worked With
Daniel Adams
April 05, 2022
Friendly, professional, knows how to do their job, does what they say they'll do, does what is right for the customer. Under promise, over deliver. what they say they'll do, does what is right for the customer. Under promise, over deliver. More
by dorothy.young
Employees Worked With
Eli Garcia
April 05, 2022
Top notch ! Great service department! Will definitely continue to take my business there! Great communication and dedication to customer. Great service department! Will definitely continue to take my business there! Great communication and dedication to customer. More
by Maizie
Employees Worked With
John Henderson
April 05, 2022
Mercedes Benz of Plano has the best customer service of any dealership that I have ever used. For that reason I never plan to purchase a vehicle at any other dealership. As a woman, I don't feel taken adva any dealership that I have ever used. For that reason I never plan to purchase a vehicle at any other dealership. As a woman, I don't feel taken advantage of. I trust MB of Plano to take care of me and my family. Thank you More
by drlucyunderwood
Employees Worked With
Service Department/Matt L
April 03, 2022
It is always a pleasure dealing with MB of Plano. They always make it so easy to work with. They always make it so easy to work with. More
by Pdrtechs
Employees Worked With
April 02, 2022
Ali is amazing and super professional and helpful. He is a great communicator and listener who addressed all my needs and concerns regarding my G Wagon. He is a great communicator and listener who addressed all my needs and concerns regarding my G Wagon. More
by A Meaders
Employees Worked With
Ali
