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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews
Call Service Center (972) 599-0909

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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April 05, 2022

Mercedes Benz of Plano has the best customer service of any dealership that I have ever used. For that reason I never plan to purchase a vehicle at any other dealership. As a woman, I don't feel taken adva More

by drlucyunderwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department/Matt L
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Apr 06, 2022 -

Mercedes-Benz of Plano responded

drlucyunderwood, thank you for sharing 5-star praise! We're glad to hear our team provided the best customer service of any dealership you've used and earned your loyalty! We appreciate your endorsement. See you next time. Thanks again!

April 03, 2022

It is always a pleasure dealing with MB of Plano. They always make it so easy to work with. More

by Pdrtechs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2022 -

Mercedes-Benz of Plano responded

Pdrtechs, thank you for the 5-stars! We're happy to hear our team is easy to work with! We appreciate your endorsement. Let us know how we may serve you additionally next time! Thanks again!

April 03, 2022

Glenn Mather took great care of everything as usual. Your service is great. I’ve been a. customer for years and will remain so. More

by Dick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Mather
Report | Print
Apr 03, 2022 -

Mercedes-Benz of Plano responded

Dick, thank you for the 5-stars! We're happy to hear Glenn Mather took great care of you! We appreciate your endorsement. Let us know how we may serve you additionally next time! Best wishes!

April 02, 2022

Car runs great and sunroof was fixed and now working great. Will definitely bring it back Thank you More

by PRIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henley
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Apr 02, 2022 -

Mercedes-Benz of Plano responded

PRIC, thank you for your 5-star review! We're glad to hear your car runs great and the sunroof was fixed! We appreciate you and look forward to serving you additionally next time! Take care!

April 02, 2022

Ali is amazing and super professional and helpful. He is a great communicator and listener who addressed all my needs and concerns regarding my G Wagon. More

by A Meaders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali
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Apr 03, 2022 -

Mercedes-Benz of Plano responded

A Meaders, thank you for the 5-stars! We're glad to hear Ali is professional and helpful! We appreciate your endorsement. Let us know how we may serve you additionally next time! Thanks again!

April 01, 2022

Everyone I have worked with, have always been pleasant. I feel confident taking my car to get service here. More

by steal-arugula.07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Report | Print
Apr 02, 2022 -

Mercedes-Benz of Plano responded

steal-arugula.07, thank you for your 5-star review! We're glad to hear our team is pleasant and inspires confidence! We appreciate you and look forward to serving you additionally next time! Thanks again!

April 01, 2022

Great service everytime! Great team! Everyone is really helpful!!! Eric Alejandrez has always been excellent!!! More

by courtney peak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandroz
Report | Print
Apr 01, 2022 -

Mercedes-Benz of Plano responded

courtney, thank you for your 5-star review! We're glad to hear Eric Alejandrez is always excellent and provides great service every time! We appreciate you and look forward to serving you again next time. Best wishes!

April 01, 2022

Chad Bunton Thank you for making my experience easy! Chad was helpful and made sure I was taken care of! More

by Mariagraves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Report | Print
Apr 01, 2022 -

Mercedes-Benz of Plano responded

Mariagraves, thank you for your 5-star review! We're happy to hear Chad Bunton was helpful and made your experience easy! We appreciate you and look forward to serving you again next time. Thanks again!

March 31, 2022

I use the Dealer for my 10k Service. My appointment time was kept, the staff (Asif) were professional and friendly, the waiting rooms are very nice and the use of technology (texts and More

by Rtindel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
Report | Print
Mar 31, 2022 -

Mercedes-Benz of Plano responded

Rtindel, thank you for sharing 5-stars! We're happy to hear Asif was professional and friendly! Additionally, thank you for noting that our waiting rooms are nice and our use of technology made it easy to follow the status of your service! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

March 31, 2022

Manny Rodrigues was excellent in explaining the issue and getting the car repaired very quickly. He explained the warranty and got the car washed as well. I wanted a cap put on battery terminal - he ensured More

by Vkumar1610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodreagues
Report | Print
Mar 31, 2022 -

Mercedes-Benz of Plano responded

Vkumar1610, thank you for sharing 5-stars! We're glad to hear Manny Rodrigues was explanative and ensured your requested service was carried out! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

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