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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews
Call Service Center (972) 599-0909

1,377 Reviews of Mercedes-Benz of Plano - Service Center

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April 03, 2022

It is always a pleasure dealing with MB of Plano. They always make it so easy to work with. More

by Pdrtechs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Gurley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2022 -

Mercedes-Benz of Plano responded

Pdrtechs, thank you for the 5-stars! We're happy to hear our team is easy to work with! We appreciate your endorsement. Let us know how we may serve you additionally next time! Thanks again!

April 02, 2022

Car runs great and sunroof was fixed and now working great. Will definitely bring it back Thank you More

by PRIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henley
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Apr 02, 2022 -

Mercedes-Benz of Plano responded

PRIC, thank you for your 5-star review! We're glad to hear your car runs great and the sunroof was fixed! We appreciate you and look forward to serving you additionally next time! Take care!

April 02, 2022

Ali is amazing and super professional and helpful. He is a great communicator and listener who addressed all my needs and concerns regarding my G Wagon. More

by A Meaders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali
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Apr 03, 2022 -

Mercedes-Benz of Plano responded

A Meaders, thank you for the 5-stars! We're glad to hear Ali is professional and helpful! We appreciate your endorsement. Let us know how we may serve you additionally next time! Thanks again!

April 01, 2022

Everyone I have worked with, have always been pleasant. I feel confident taking my car to get service here. More

by steal-arugula.07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
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Apr 02, 2022 -

Mercedes-Benz of Plano responded

steal-arugula.07, thank you for your 5-star review! We're glad to hear our team is pleasant and inspires confidence! We appreciate you and look forward to serving you additionally next time! Thanks again!

April 01, 2022

Great service everytime! Great team! Everyone is really helpful!!! Eric Alejandrez has always been excellent!!! More

by courtney peak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandroz
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Apr 01, 2022 -

Mercedes-Benz of Plano responded

courtney, thank you for your 5-star review! We're glad to hear Eric Alejandrez is always excellent and provides great service every time! We appreciate you and look forward to serving you again next time. Best wishes!

April 01, 2022

Chad Bunton Thank you for making my experience easy! Chad was helpful and made sure I was taken care of! More

by Mariagraves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Report | Print
Apr 01, 2022 -

Mercedes-Benz of Plano responded

Mariagraves, thank you for your 5-star review! We're happy to hear Chad Bunton was helpful and made your experience easy! We appreciate you and look forward to serving you again next time. Thanks again!

March 31, 2022

I use the Dealer for my 10k Service. My appointment time was kept, the staff (Asif) were professional and friendly, the waiting rooms are very nice and the use of technology (texts and More

by Rtindel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
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Mar 31, 2022 -

Mercedes-Benz of Plano responded

Rtindel, thank you for sharing 5-stars! We're happy to hear Asif was professional and friendly! Additionally, thank you for noting that our waiting rooms are nice and our use of technology made it easy to follow the status of your service! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

March 31, 2022

Manny Rodrigues was excellent in explaining the issue and getting the car repaired very quickly. He explained the warranty and got the car washed as well. I wanted a cap put on battery terminal - he ensured More

by Vkumar1610
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Rodreagues
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Mar 31, 2022 -

Mercedes-Benz of Plano responded

Vkumar1610, thank you for sharing 5-stars! We're glad to hear Manny Rodrigues was explanative and ensured your requested service was carried out! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 31, 2022

My service advisor Jorge Garzon is very nice, he arranged everything for me, It only took 15 minutes to complete all the procedures and get the loaner car after arrive. The car service is 2 hours, my appoint More

by Tsaismath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department. Jorge Garzon
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Apr 01, 2022 -

Mercedes-Benz of Plano responded

Tsaismath, we thank you for servicing with us and providing constructive feedback regarding the timeline. We apologize that your service took longer than anticipated and we look forward to earning the fifth star on future engagements. See you next time. Thanks again!

March 30, 2022

They did a good job on fixing my rattle in my dashboard. My service rep is Jay Henderson and he always does a fantastic job for me. More

by Cladd
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Mar 30, 2022 -

Mercedes-Benz of Plano responded

Cladd, thank you for the 5-star review! We're happy to hear Jay Henderson always does a fantastic job for you! We appreciate you and look forward to serving you again in the future! Thanks again!

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