Mercedes-Benz of Plano - Service Center

My service advisor Jorge Garzon is very nice, he arranged everything for me, It only took 15 minutes to complete all the procedures and get the loaner car after arrive. The car service is 2 hours, my appoint everything for me, It only took 15 minutes to complete all the procedures and get the loaner car after arrive. The car service is 2 hours, my appointment is 10 pm, but they finish at 4:00, this is not satisfied More

They did a good job on fixing my rattle in my dashboard. My service rep is Jay Henderson and he always does a fantastic job for me. My service rep is Jay Henderson and he always does a fantastic job for me. More

Customer service is prompt and helpful, Communication was at the highest level… I worked with two service advisors just to see if the level of service was true, and by God it was! They have wonderful pe was at the highest level… I worked with two service advisors just to see if the level of service was true, and by God it was! They have wonderful people, and I am definitely a Mercedes-Benz of Plano customer forever! More

Ali was a great advisor. He was kind and got me through the check in prossess promptly, so that I could make it into work on time. I highly recommend him as your service advi He was kind and got me through the check in prossess promptly, so that I could make it into work on time. I highly recommend him as your service advisor. More

Customer service 0 stars! !! I have no complains for car service which is fine but when I was mentioning issues with the car I was informed that Mercedes is not gonna perform !! I have no complains for car service which is fine but when I was mentioning issues with the car I was informed that Mercedes is not gonna perform any checks unless I'm willing to pay!! Heck I dropped my car at Mercedes and paid over $300 just for service A where as other places take $150 to do so!!(also I did not ask to open up car engine and check) it was all pretty small checks. They should check and recommend me that this needs so and so fixes !!! More

Very nice to have the concierge service for the loader car. I would have appreciated a car wash after the service. car. I would have appreciated a car wash after the service. More

Service advisor (Eric) was very helpful, great communication, explained with details the process of repair and offer open communication in case the issue comes back communication, explained with details the process of repair and offer open communication in case the issue comes back More

I like to have business with you. Everyone is friendly and professional. I do appreciate everything you do. Everyone is friendly and professional. I do appreciate everything you do. More

Eli is the freakin' man. He deserves a high five parade and a raise. Thanks. He deserves a high five parade and a raise. Thanks. More

Very pleasant experience with my new service advisor,he explained all of the questions about the service I received very professional and knowledgeable explained all of the questions about the service I received very professional and knowledgeable More