Mercedes-Benz of Plano - Service Center

I was in and out in a timely manner. The staff was friendly and helpful The staff was friendly and helpful More

Excellent customer service . My service representative was very attentive to my concerns. He also had my s550 looking real good! My service representative was very attentive to my concerns. He also had my s550 looking real good! More

Love the personableness that Ausif (service advisor) provides me each time I am in! He is amazing and should be commended for his quality of service to customers. provides me each time I am in! He is amazing and should be commended for his quality of service to customers. More

Great service and great waiting area. Cannot say enough good things about Marc our service advisor. Always a good experience. Cannot say enough good things about Marc our service advisor. Always a good experience. More

Yes! Jorge was fantastic and the team who got my rental car ready on Friday. The man who helped clean the car and get it ready went over and beyond, inclu Jorge was fantastic and the team who got my rental car ready on Friday. The man who helped clean the car and get it ready went over and beyond, including Jorge. Best experience! I'll be going to Jorge versus Mr. Henley moving forward due to Jorge's better communication More

Easy to get to, ease of scheduling service, personable service reps, timely repair reminders, acceptable price points for service received. Clean, bright waiting area. service reps, timely repair reminders, acceptable price points for service received. Clean, bright waiting area. More

The service I receive each time is 2nd to none and my service guy Manny is spectacular every time. service guy Manny is spectacular every time. More

Great customer service! Provide ongoing updates to your car and they deliver what they promise. Provide ongoing updates to your car and they deliver what they promise. More

I would like to commend my Sales Rep Taylor Wilson on his consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Through consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Throughout the process Taylor was consistent in providing updates and was transparent and honest regarding the situation. As disappointing as the delay was, I'm sure it was also not easy for Taylor to be the bearer of that bad news. He also reached out on several occasions when other vehicle options became available just to ensure I had options. Once the car was finally available Taylor ensured everything was set up before I arrived for signing to help expedite the process and ensure there were no surprises. Less than a week after receiving my vehicle I was the victim of paint overspray on my new car. I reached out to Taylor and he assured me that this was fixable and even set up the service appointment for me. I really appreciate the above and beyond service that Taylor continues to provide! More

My service advisor, Eli Garcia is great. Always excellent service and follow up. It is always a pleasure working with him. Always excellent service and follow up. It is always a pleasure working with him. More