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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews

1,377 Reviews of Mercedes-Benz of Plano - Service Center

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March 28, 2022

Always enjoy coming to MB Plano. Well maintained service area and timely service with comfortable atmosphere More

by Nickrobe04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Mar 28, 2022 -

Mercedes-Benz of Plano responded

Nickrobe04, thank you for sharing 5-stars! Thank you for noting that our service area is well maintained and mentioning our comfortable atmosphere! We appreciate your endorsement. Let us know when we may serve you additionally! Thanks again!

March 28, 2022

Jays great guy always take My needs. . I do need order my new G Wagon More

by Nicoanwary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clay Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mercedes-Benz of Plano responded

Nicoanwary, thank you for sharing 5-stars! We're glad to hear Jay always takes care of you! We appreciate your endorsement. Let us know when you're ready to order your G Wagon! Best wishes!

March 27, 2022

Great experience. Everyone friendly. Highly recommend. Service was finished although it took longer than I thought. But I got a loaner and was in and out quickly More

by Chicub
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service.
Mar 28, 2022 -

Mercedes-Benz of Plano responded

Chicub, thanks for your praise and mention of a great experience! We're pleased to hear that everyone was friendly and that you had a great experience. Let us know when we may serve you again. Best wishes!

Mar 28, 2022 -

Chicub responded

I will be back anytime my car needs servicing!!

March 26, 2022

Dealership is one of a kind! Excellent customer service. Best advisor Jorge Garzon by far! More

by vanetta.hicks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon - service; Cedric White - sales
Mar 27, 2022 -

Mercedes-Benz of Plano responded

vanetta.hicks, thank you for sharing 5-stars! We're glad to hear Jorge Garzon offered excellent customer service and earned your recommendation! We appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

March 26, 2022

I would like to compliment Service Advisor, Mark Cobb. He always does a great job explaining, understanding and advocating for his customers. He is the primary reason that I continue to do business with More

by Gfdavissr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb. 5 Stars.
Mar 26, 2022 -

Mercedes-Benz of Plano responded

Gfdavissr, thank you for sharing 5-stars! We're happy to hear Mark Cobb is explanative and advocates for his customers! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 26, 2022

Service advisors and technicians are prompt and courteous. Not cheap, but you get what you pay for. More

by Roubadm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Mar 27, 2022 -

Mercedes-Benz of Plano responded

Roubadm, thank you for sharing 5-stars! We're glad to hear our team is prompt and courteous! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 25, 2022

Super professional. Sound and thorough followup. Highly trained and customer focused staff. Pleasurable experience from beginning to end. More

by Gallencondos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
Mar 25, 2022 -

Mercedes-Benz of Plano responded

Gallencondos, thanks for the five-star rating. We're happy to hear our team is super professional and provided you with a thorough followup! We appreciate your praise! See you next time. Best wishes!

March 25, 2022

Great service, honest, reliable they do their job like you expect from a world class dealership like that Danke thanks Eli More

by juliank1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Mar 25, 2022 -

Mercedes-Benz of Plano responded

juliank1984, thank you for your 5 star review! We're happy to hear our team is honest and reliable! We look forward to serving you again in the future. Best wishes!

March 25, 2022

They got back to me about the charge. Work was done well. Got sold what I needed. Jay Henderson did a great job! More

by Amitchell0174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Mar 25, 2022 -

Mercedes-Benz of Plano responded

Amitchell0174, thank you for your 5 star review! We're happy to hear our work was well done and Jay Henderson did a great job! We look forward to serving you again in the future. Take care!

March 25, 2022

I would have loved to have a loaner car as it was very inconveniencing without one. The service itself was good. More

by Noyozee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Mar 27, 2022 -

Mercedes-Benz of Plano responded

Noyozee, we appreciate your constructive praise and apologize there was not a loan car available during your service. With the supply chain and the chip shortage, our loan car fleet has been negatively affected and we yearn to have a bigger loan car fleet as soon as market conditions permit for it. We look forward to serving you better in future visits when we may have a car available for you. Best wishes!

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