Mercedes-Benz of Plano - Service Center

I would like to commend my Sales Rep Taylor Wilson on his consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Through consistent customer service. Due to no fault of his own - global parts shortages, the production of my new vehicle was delayed by 6 months. Throughout the process Taylor was consistent in providing updates and was transparent and honest regarding the situation. As disappointing as the delay was, I'm sure it was also not easy for Taylor to be the bearer of that bad news. He also reached out on several occasions when other vehicle options became available just to ensure I had options. Once the car was finally available Taylor ensured everything was set up before I arrived for signing to help expedite the process and ensure there were no surprises. Less than a week after receiving my vehicle I was the victim of paint overspray on my new car. I reached out to Taylor and he assured me that this was fixable and even set up the service appointment for me. I really appreciate the above and beyond service that Taylor continues to provide! More

My service advisor, Eli Garcia is great. Always excellent service and follow up. It is always a pleasure working with him. Always excellent service and follow up. It is always a pleasure working with him. More

Jays great guy always take My needs. . I do need order my new G Wagon . I do need order my new G Wagon More

Always enjoy coming to MB Plano. Well maintained service area and timely service with comfortable atmosphere Well maintained service area and timely service with comfortable atmosphere More

Great experience. Everyone friendly. Highly recommend. Service was finished although it took longer than I thought. But I got a loaner and was in and out quickly Everyone friendly. Highly recommend. Service was finished although it took longer than I thought. But I got a loaner and was in and out quickly More

Dealership is one of a kind! Excellent customer service. Best advisor Jorge Garzon by far! Excellent customer service. Best advisor Jorge Garzon by far! More

I would like to compliment Service Advisor, Mark Cobb. He always does a great job explaining, understanding and advocating for his customers. He is the primary reason that I continue to do business with He always does a great job explaining, understanding and advocating for his customers. He is the primary reason that I continue to do business with you as your location is not the closest M-B dealer to me. The mechanics also do a good job. I rarely have a problem after maintenance service. Would recommend a little more flexibility with the shuttle service. Supplemental shuttle service, Alto, did a very good job. More

Service advisors and technicians are prompt and courteous. Not cheap, but you get what you pay for. courteous. Not cheap, but you get what you pay for. More

Super professional. Sound and thorough followup. Highly trained and customer focused staff. Pleasurable experience from beginning to end. Sound and thorough followup. Highly trained and customer focused staff. Pleasurable experience from beginning to end. More

Great service, honest, reliable they do their job like you expect from a world class dealership like that Danke thanks Eli you expect from a world class dealership like that Danke thanks Eli More