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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews
Call Service Center (972) 599-0909

1,377 Reviews of Mercedes-Benz of Plano - Service Center

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March 12, 2022

This dealership is always clean and tidy. Mark Henley is awesome! Can’t say enough about his service and knowledge. More

by emmanuelalvarez34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Henley
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

emmanuelalvarez34, thanks for the 5-star feedback! We're glad to hear Mark Henley is awesome! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 12, 2022

Excellent service Very profesional Thank you for giving us a car during the service Attention was very good More

by jean.tissot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

jean.tissot, thanks for your praise and mention of working with Eli. We appreciate your praise and look forward to serving you on future visits. Best wishes!

March 12, 2022

This dealership is top notch in service & expertise. I work directly with Mark Cobb and he has been phenomenal. More

by rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

rosie, thanks for the 5-star feedback! We're happy to hear Mark Cobb has been phenomenal! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 12, 2022

Service is always good but transportation vehicles to use while yours is in the shop is a major issue for me More

by William.coates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Repair
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Apr 01, 2022 -

Mercedes-Benz of Plano responded

William.coates, thank you for sharing 5-stars! We're glad to hear our service is always good! We appreciate your endorsement. Let us know when we may serve you additionally! Take care!

March 12, 2022

Asif, the service advisor is great. All staff are very courteous. I like how everything is organized. More

by Harry Hoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif Mohideen
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Mar 13, 2022 -

Mercedes-Benz of Plano responded

Harry, thanks for the 5-star feedback! We're happy to hear Asif was great and the rest of our staff was courteous! We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

March 12, 2022

I had my B service completed today. Aly Lalani , my service advisor , was informative and professional. Great service from the time I dropped my car off until I returned the loaner! More

by Tabcat4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
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Mar 13, 2022 -

Mercedes-Benz of Plano responded

Tabcat4, thanks for the 5-star feedback! We're happy to hear Aly Lalani was informative and professional! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 12, 2022

Excellent service advisor (Allie) who was very professional and friendly. Very nice facility too. Highly recommend this dealership More

by Hschreiber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Hschreiber, thanks for your kind words and mention of working with Allie! We're pleased you enjoyed the facility as well. See you next time. Thanks again!

March 11, 2022

Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service More

by Prayaana.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
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Mar 11, 2022 -

Mercedes-Benz of Plano responded

Prayaana.com, thanks for the 5-star feedback! We're glad to hear our teams customer service was excellent! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 11, 2022

We were blessed to get a same day appointment for our motorhome. It was diagnosed and repaired the same day. It's no easy task replacing the fuel pump but they got it done and got us back on the road. More

by 1dzredroses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in the service department
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

1dzredroses, thanks for noting a great service visit and the same day appointment accommodation! We appreciate your feedback and look forward to serving you again next time. Best wishes!

March 11, 2022

This dealership and in particularly the service advisor we’re terrific. They will be my contact on all future services. More

by linda.a.jefferson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Mar 12, 2022 -

Mercedes-Benz of Plano responded

Linda.a.jefferson, we sure appreciate your praise and mention of the terrific advisor your worked with. We see you marked the experience 3-star overall, so if you have feedback on how we may better serve you moving forward, we'd love to hear from you at social@MBplano.com with details. Thanks again for your business and your note. Best wishes!

Mar 12, 2022 -

linda.a.jefferson responded

I must have made an error or someone keyed in the response incorrectly. I was most satisfied with the overall experience and the answer should sho 5 stars. Thanks.

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