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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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March 11, 2022

Jay Henderson goes above and beyond in his customer service skills. Thank you again for your help. More

by pablo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
Report | Print
Mar 12, 2022 -

Mercedes-Benz of Plano responded

Pablo, thank you for noting your time with Jay. We appreciate your mention of his customer service skills. See you next time. Thanks again!

March 10, 2022

The service advisor,Zach, was attentive, knowledgeable, and very professional. Such a smooth experience for an inconvenient occurrence. Will go back again. More

by baharanmuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

baharanmuse, thanks for the 5-star feedback! We're glad to hear Zach was attentive, knowledgeable, and professional. We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

March 10, 2022

Great experience. Kept me abreast of what was going on with maintenance and letting me know costs before proceeding More

by Dan K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Dan, thanks for the 5-star feedback! We're happy to hear Asif was communicative and let you know costs before proceeding! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 10, 2022

Great job fixing issues but do wish it didn’t always take a week to complete More

by EricJavaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

EricJavaJ, we apologize that your recent service took longer than anticipated and appreciate you noting the delay. We look forward to providing you more expedient service on future visits. Thanks again for your business and your feedback. Best wishes!

March 10, 2022

Dealership does a great job. Drop-off and pick-up for auto service is made easy. Thank you Zach for exceeding my expectations! More

by Caacraw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Caacraw, thanks for the 5-star feedback! We're glad to hear Zach exceeded your expectations! We're pleased you enjoyed your experience with us look forward to assisting you next time! Best wishes!

March 10, 2022

Excellent customer service by Jorge today. I would give him a 10. He did a great job communicating with me while so waited for my car windows to be tinted. This is my 2nd MB. I am back because More

by Lenningm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Plano responded

Lenningm, thank you for your 5-star review! We're happy to hear Jorge was communicative and earned your recommendation! We look forward to serving you additionally next time! Best wishes!

March 10, 2022

Helpful and efficient service department that correct problem and notifies of potential future issues Excellent More

by dtg0921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Plano responded

dtg0921, thank you for your 5-star review! We're happy to hear our service department was helpful and efficient! We look forward to serving you additionally next time! Take care!

March 09, 2022

Jay was extremely helpful and knowledgeable. He was extremely professional and considerate and available.Thank you for restoring my faith in customer care. More

by Benzfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Benzfan, thanks for the 5-star rating! We're happy to hear Jay was helpful and knowledgeable! We're pleased you had a positive experience with us and look forward to serving you again next time! Thanks again!

March 09, 2022

Professional, courteous, and very accommodating! I had an emergency, no appointment yet they fixed all my problems! More

by Stanciu.michael
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Plano responded

Stanciu.michael, thanks for the 5-star rating! We're happy to hear our team was professional and fixed all your problems! We're pleased you had a positive experience with us and look forward to serving you again next time! Best wishes!

March 08, 2022

Great experience from driving in to driving out. Lalani, the Service Manager, does a great job. More

by Lennycastro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani
Report | Print
Mar 09, 2022 -

Mercedes-Benz of Plano responded

LennyCastro, thanks for the 5-star rating! We're pleased you had a positive experience with us and look forward to serving you again next time! Thanks again!

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