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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews
Call Service Center (972) 599-0909

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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March 11, 2022

Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service Excellent Customer service More

by Prayaana.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Plano responded

Prayaana.com, thanks for the 5-star feedback! We're glad to hear our teams customer service was excellent! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 11, 2022

We were blessed to get a same day appointment for our motorhome. It was diagnosed and repaired the same day. It's no easy task replacing the fuel pump but they got it done and got us back on the road. More

by 1dzredroses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in the service department
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

1dzredroses, thanks for noting a great service visit and the same day appointment accommodation! We appreciate your feedback and look forward to serving you again next time. Best wishes!

March 11, 2022

My recent service experience was absolutely awesome ! Many thanks to my service advisor and Mercedes Benz of Plano ! More

by Maryastrauss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Maryastrauss, thanks for noting a great service visit. We sure appreciate your praise and mention of you working with Glenn. Let us know when we may serve you next. Thanks again!

March 11, 2022

Jay Henderson goes above and beyond in his customer service skills. Thank you again for your help. More

by pablo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Mar 12, 2022 -

Mercedes-Benz of Plano responded

Pablo, thank you for noting your time with Jay. We appreciate your mention of his customer service skills. See you next time. Thanks again!

March 10, 2022

The service advisor,Zach, was attentive, knowledgeable, and very professional. Such a smooth experience for an inconvenient occurrence. Will go back again. More

by baharanmuse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach in service
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

baharanmuse, thanks for the 5-star feedback! We're glad to hear Zach was attentive, knowledgeable, and professional. We're pleased you enjoyed your experience with us look forward to assisting you next time! Take care!

March 10, 2022

Great experience. Kept me abreast of what was going on with maintenance and letting me know costs before proceeding More

by Dan K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asif
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Dan, thanks for the 5-star feedback! We're happy to hear Asif was communicative and let you know costs before proceeding! We're pleased you enjoyed your experience with us look forward to assisting you next time! Thanks again!

March 10, 2022

Great job fixing issues but do wish it didn’t always take a week to complete More

by EricJavaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

EricJavaJ, we apologize that your recent service took longer than anticipated and appreciate you noting the delay. We look forward to providing you more expedient service on future visits. Thanks again for your business and your feedback. Best wishes!

March 10, 2022

Dealership does a great job. Drop-off and pick-up for auto service is made easy. Thank you Zach for exceeding my expectations! More

by Caacraw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Mar 10, 2022 -

Mercedes-Benz of Plano responded

Caacraw, thanks for the 5-star feedback! We're glad to hear Zach exceeded your expectations! We're pleased you enjoyed your experience with us look forward to assisting you next time! Best wishes!

March 10, 2022

Excellent customer service by Jorge today. I would give him a 10. He did a great job communicating with me while so waited for my car windows to be tinted. This is my 2nd MB. I am back because More

by Lenningm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Plano responded

Lenningm, thank you for your 5-star review! We're happy to hear Jorge was communicative and earned your recommendation! We look forward to serving you additionally next time! Best wishes!

March 10, 2022

Helpful and efficient service department that correct problem and notifies of potential future issues Excellent More

by dtg0921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Mar 11, 2022 -

Mercedes-Benz of Plano responded

dtg0921, thank you for your 5-star review! We're happy to hear our service department was helpful and efficient! We look forward to serving you additionally next time! Take care!

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