Mercedes-Benz of Plano - Service Center

Marc Henley of MB Plano was very attentive to my concerns regarding service to my vehicle. He reflects the caring attitude that this dealership has toward its customers. regarding service to my vehicle. He reflects the caring attitude that this dealership has toward its customers. More

This Dealership it’s always respond to two request for information they have their most professionalism and attention to detail thank you information they have their most professionalism and attention to detail thank you More

As a long-term Sewell Lexus customer, MB-P does not and CANNOT, in any way, compete with Sewell for its service department. MB is highly inefficient-I had to wait 10-15 minutes for an attendant to FIND a s CANNOT, in any way, compete with Sewell for its service department. MB is highly inefficient-I had to wait 10-15 minutes for an attendant to FIND a service advisor, and for him to show up to accept and register my vehicle, and note my issues. I had to repeat my issues 3 times (a huge pet peeve), and explain I wouldn't be able to pick up my vehicle for several days as I was going out of town, and even gave the date I would pick my vehicle up. This occurred early in the morning, and the dealership was not busy at all; I was practically the only customer in the service bay at that time. When I returned from being out of town, there were several voice mails stating my vehicle was ready for pickup, an obvious confirmation of poor listening skills and poor attention to detail. When I was going to pick up my vehicle, I called in advance to bring my car from the back lot, but I had to leave a VM, which the Service Advisor didn't pick up before I got to the dealership. Then, as I sat near his cubicle, I had to wait 15 minutes while the service advisor was on the phone before he actually helped me; he actually made other calls while I was waiting for him to help me-very rude and very poor customer service. Oh-he did acknowledge me and said, "Hello" between calls. I then had to wait for him to find a runner to bring my van around. One other thing-the entire attitude around this MB dealership, from sales to service, leaves one with the feeling the workers' collective attitudes is that he/she is doing you a favor to assist its customers-a FATAL and DAMAGING problem for any brand. Not good! I highly recommend MB-Plano hire someone to do reconnaissance at ANY Sewell dealership and see how customer service should be handled. There is a reason Sewell is the NUMBER ONE DEALERSHIP FOR SERVICE IN THE UNITED STATES! And for those who have left 5-star ratings for this dealership; I find those reviews and the reviewers' credibility to be questionable at best! My two-star rating is actually very generous for this dealership. More

Mercedes Benz of Plano was not able to repair the problem of my car radio. Car spend a month in their shop but the technician could not figure out the problem just speculation. of my car radio. Car spend a month in their shop but the technician could not figure out the problem just speculation. More

Experience was what I’ve connected to expected from MB, prompt, professional, yet personal, continue yo spoil me. prompt, professional, yet personal, continue yo spoil me. More

Always great service and very professional staff who are willing to go above and beyond to help! willing to go above and beyond to help! More

When I took the vehicle in the 1st time I was told over the phone that the work would be done in the same day. When I arrived I was told They needed 3 days. I was from out of town and had no other vehicle the phone that the work would be done in the same day. When I arrived I was told They needed 3 days. I was from out of town and had no other vehicle so I had to reschedule for the next time I was passing through and I had to make arrangements with someone I didn’t know that well to pick me up and return me to the dealer which was an inconvenience. No offer was made by anyone at the dealership to provide me with a loaner vehicle. While the work was being done I could never reach my service associate directly to check on the status. I always had to wait for a call back. The organization is too big and lacks any ‘personal’ touch, I would not recommend this dealership for repair work. More

Not satisfied. I took car for sevice, it was fine when I deopped off but when I went to pick up it was not starting. They told me no problem reported in service but when Inshowed them its not starting theg deopped off but when I went to pick up it was not starting. They told me no problem reported in service but when Inshowed them its not starting theg started guessing. Very unreliable, jusy after service there is engine light on malfuntion sign on. More

Always on time, always quick. Check in and out is very easy too. My preferred go to is Mercedes Plano location easy too. My preferred go to is Mercedes Plano location More

Chad Bunton did a great job taking care of my car and my schedule. His customer service rating is a ten as far as I am concerned schedule. His customer service rating is a ten as far as I am concerned More