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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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August 26, 2021

Steven took great care of me, I am definitely going back there, he explained clearly the components of the bill and recommended the do’s & do not’s. More

by ravi pochiraju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, Service Dept.
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Aug 27, 2021 -

Mercedes-Benz of Plano responded

Ravi, thank you for sharing 5-stars and noting that Stephen took great care of your and provided thorough explantation of everything that was done.. We appreciate your endorsement. See you next time. Thanks again!

August 26, 2021

Service on vehicle good but customer service very poor. Made to wait over 15 mins and treated very indifferently by service adviser. Calls for status not returned. More

by Carlylea1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Aug 27, 2021 -

Mercedes-Benz of Plano responded

Carlylea1, we apologize that your recent service experience left more to be desired in terms of customer service. We will be passing your feedback along to our leadership team for review and appreciate you noting the visit. If you'd ever like to send direct feedback to our management, you can do so at social@MBPlano.com. We look forward to providing improved experiences moving forward. Best wishes!

August 25, 2021

My service adviser Eli provided excellent customer service! Even though this was not my regular dealership, I was treated with the utmost respect and courtesy. More

by Dale O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Garcia
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Aug 26, 2021 -

Mercedes-Benz of Plano responded

Dale O, thank you for sharing 5-stars regarding your experience working with Eli. We appreciate your endorsement and hope to be able to serve you additionally moving forward. See you next time. Thanks again!

August 23, 2021

Always prompt and accommodating in scheduling my service needs. Service Advisor is always timely in greeting me for my appointment and sets the right expectations. More

by Demi R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Locke
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Aug 24, 2021 -

Mercedes-Benz of Plano responded

Demi, thank you for sharing 5-stars and noting your experience working with Brian. We appreciate your endorsement and your business. See you next time. Thanks again!

August 23, 2021

I paid money but not receiving service I am entitled to receive More

by ameriglk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
emmanuel rodriguez
Report | Print
Aug 23, 2021 -

ameriglk responded

The Mercedez Benz Plano is very greedy. I paid almost $600 for B Service, they did not replace engine air filter and wiper, which should be included and was done so at my first B service, now I am told that a la carte B service does not include that. What a shame.

Aug 24, 2021 -

Mercedes-Benz of Plano responded

Ameriglk, we apologize that your B service did not include items you anticipated being included. We're passing your feedback along to our senior leadership for review and apologize for the hiccup in communicating what is included. If you'd like to reach out management directly, you can do so at social@MBPlano.com. We appreciate your business and your feedback. See you next time. Best wishes.

August 19, 2021

Excellent good costumer service. The associate that took care of car was good. More

by Helenp38222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept, rodriguez
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Aug 20, 2021 -

Mercedes-Benz of Plano responded

Helenp38222, thank you for sharing 5-stars and noting excellent customer service. We appreciate your endorsement. See you next time. Thanks again!

August 13, 2021

I received prompt attention upon entering the service area. I was informed that my vehicle had a factory recall which I was unaware of. The repair work was completed in a timely manner and the work w More

by sparklinghorizons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Aug 13, 2021 -

Mercedes-Benz of Plano responded

sparklinghorizons, thank you for the 5-star feedback regarding the prompt and timely attention you received in service. We appreciate your positive rating and look forward to serving you additionally next time. Best wishes!

August 13, 2021

They have always gone above and beyond for me! They are one of a kind company. More

by diamondfriend28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay AMAZING
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Aug 14, 2021 -

Mercedes-Benz of Plano responded

Diamondfriend28, thank you for sharing 5-stars and note that we've gone above and beyond to assist you! We appreciate your endorsement. See you next time. Thanks again!

August 11, 2021

Mercedes Benz of Plano is a phenomenal dealership! The best customer service and is always fully accommodating no matter what. I would absolutely recommend MB Plano! More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Vunk, Service Advisor
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Aug 12, 2021 -

Mercedes-Benz of Plano responded

Tessaharrington143, thank you for noting our dealership as phenomenal! We appreciate your praise and mention of working with Zack! We look forward to serving you additionally next time. Thanks again!

July 29, 2021

Was a busy day but provided car service so didn’t have to wait at dealership. No pressure to do additional work. That’s it More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Plano responded

Kathy, we appreciate your 5-stars and mention of servicing with us recently. Thank you for taking a moment to share praise. See you next time. Thanks again!

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