Mercedes-Benz of Plano - Service Center

My car is almost 20 years old and I scheduled a 21 point inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that th inspection of my car at the time of my oil change when I scheduled my appointment by phone. When I arrived the service attendant informed me that the 21 point inspection can only be completed when a full service is done and I was only having an oil change. I showed him the email from Mercedes that confirmed the 21 point inspection. I received no remarks or recommendations regarding the inspection. I appreciated the ride home while I had to wait 2 hours for the service. I have been a customer since 2002. More

Zachary your advisor does a superb job.He listens and Zachary your advisor does a superb job. He listens and follow s up. Most importantly he answers his phone. Also, When picking up the car, there i Zachary your advisor does a superb job. He listens and follow s up. Most importantly he answers his phone. Also, When picking up the car, there is no waiting like before. More

I always receive prompt and professional service! Thank you! I can depend on an accurat assessment! it helps to have a Service Advisor! Service is usually time sensitive. you! I can depend on an accurat assessment! it helps to have a Service Advisor! Service is usually time sensitive. More

Steven took great care of me, I am definitely going back there, he explained clearly the components of the bill and recommended the do’s & do not’s. there, he explained clearly the components of the bill and recommended the do’s & do not’s. More

Service on vehicle good but customer service very poor. Made to wait over 15 mins and treated very indifferently by service adviser. Calls for status not returned. Made to wait over 15 mins and treated very indifferently by service adviser. Calls for status not returned. More

My service adviser Eli provided excellent customer service! Even though this was not my regular dealership, I was treated with the utmost respect and courtesy. service! Even though this was not my regular dealership, I was treated with the utmost respect and courtesy. More

Always prompt and accommodating in scheduling my service needs. Service Advisor is always timely in greeting me for my appointment and sets the right expectations. needs. Service Advisor is always timely in greeting me for my appointment and sets the right expectations. More

I paid money but not receiving service I am entitled to receive to receive More

Excellent good costumer service. The associate that took care of car was good. care of car was good. More

I received prompt attention upon entering the service area. I was informed that my vehicle had a factory recall which I was unaware of. The repair work was completed in a timely manner and the work w area. I was informed that my vehicle had a factory recall which I was unaware of. The repair work was completed in a timely manner and the work was excellent More