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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,379 Reviews

1,379 Reviews of Mercedes-Benz of Plano - Service Center

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August 13, 2021

They have always gone above and beyond for me! They are one of a kind company. More

by diamondfriend28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay AMAZING
Aug 14, 2021 -

Mercedes-Benz of Plano responded

Diamondfriend28, thank you for sharing 5-stars and note that we've gone above and beyond to assist you! We appreciate your endorsement. See you next time. Thanks again!

August 11, 2021

Mercedes Benz of Plano is a phenomenal dealership! The best customer service and is always fully accommodating no matter what. I would absolutely recommend MB Plano! More

by tessaharrington143
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Vunk, Service Advisor
Aug 12, 2021 -

Mercedes-Benz of Plano responded

Tessaharrington143, thank you for noting our dealership as phenomenal! We appreciate your praise and mention of working with Zack! We look forward to serving you additionally next time. Thanks again!

July 29, 2021

Was a busy day but provided car service so didn’t have to wait at dealership. No pressure to do additional work. That’s it More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jul 30, 2021 -

Mercedes-Benz of Plano responded

Kathy, we appreciate your 5-stars and mention of servicing with us recently. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 28, 2021

Service representative gave me a thorough review of what was going on with my car plus additional service that was recommended in the near future. More

by T. Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 28, 2021 -

Mercedes-Benz of Plano responded

T. Cox, we appreciate your 5-stars and mention of thorough communication with your advisor. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 28, 2021

All around great service at MB Plano from Sales through the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used th More

by billwinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Jul 29, 2021 -

Mercedes-Benz of Plano responded

Billwinter, thank you for sharing 5-stars in both sales and service! We're pleased to hear that Jeff was a pleasure to work with recently. We appreciate your praise. Let us know when we may serve you again. Best wishes!

July 22, 2021

The cost of service is reasonable. I have an excellent service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Jul 22, 2021 -

Mercedes-Benz of Plano responded

M, we appreciate your 5-stars and mention of working with Stephen! Thank you for taking a moment to share praise. See you next time. Thanks again!

July 21, 2021

I have been coming to this dealership for years and they always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. More

by TexasSurfGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
Jul 21, 2021 -

Mercedes-Benz of Plano responded

TexasSurfGirl, thank you for sharing 5-stars! We appreciate your praise and look forward to serving you additionally next time. Thanks again!

July 12, 2021

I’ve used this dealership for 7 years and could not be more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service on More

by bookpeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
Jul 13, 2021 -

Mercedes-Benz of Plano responded

Thank you for your endorsement of servicing with us for the last 7 years! We can't say thanks enough for your continued patronage and appreciate your feedback as well. Let us know when we may serve you additionally. Thanks again!

Jul 13, 2021 -

bookpeep responded

I also want to endorse Stephen Wolston in Service, with whom I’ve worked for 7 years as my service rep. He is top-notch with friendly, prompt, and excellent service. He is not an after-thought. The program did not have a “service” option, and there was no place to give him the top review he deserves. Thanks, Margaret Etheredge

July 09, 2021

Excellent service. Even though I arrived at a busy time to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout More

by Rae972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Vo
Jul 10, 2021 -

Mercedes-Benz of Plano responded

Rae972, thank you for sharing 5-stars regarding working with Scott in service! We appreciate your praise. See you next time. Thanks again!

July 08, 2021

Took my car to the dealership. The tech repair the issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wk More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Servics
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