1,379 Reviews of Mercedes-Benz of Plano - Service Center
Mercedes Benz of Plano is a phenomenal dealership! The best customer service and is always fully accommodating no matter what. I would absolutely recommend MB Plano! best customer service and is always fully accommodating no matter what. I would absolutely recommend MB Plano! More
All around great service at MB Plano from Sales through the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used th the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used the night drop feature. They were able to get me up and running again by close of business Monday. Jeff Quimby really took care of me with two new tires, alignment, and my next recommended service. More
The cost of service is reasonable. I have an excellent service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. More
I have been coming to this dealership for years and they always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. More
I’ve used this dealership for 7 years and could not be more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service on more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service once a year. The staff is friendly and competent. The waiting room if pleasant and comfortable. I can reserve a loaner car if necessary. Service is timely and the car is delivered back to me freshly washed every time. More
Excellent service. Even though I arrived at a busy time to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout was a breeze and I was a very delighted customer. More
Took my car to the dealership. The tech repair the issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wk issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wks I only got a update after I first call. Keep in mind that this was damaged caused by the dealer. I requested a call from the service manager Daniel Adam but never received a callback. The tech damaged left door panel. The door panel installed was a different color yet it was installed and not notice by the advisor or the tech. The advisor has offered no concessions. I plan to escalate this up and including BBB, Mercedes-Benz of North America and social media. More