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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,377 Reviews

1,377 Reviews of Mercedes-Benz of Plano - Service Center

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July 29, 2021

Was a busy day but provided car service so didn’t have to wait at dealership. No pressure to do additional work. That’s it More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jul 30, 2021 -

Mercedes-Benz of Plano responded

Kathy, we appreciate your 5-stars and mention of servicing with us recently. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 28, 2021

Service representative gave me a thorough review of what was going on with my car plus additional service that was recommended in the near future. More

by T. Cox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 28, 2021 -

Mercedes-Benz of Plano responded

T. Cox, we appreciate your 5-stars and mention of thorough communication with your advisor. Thank you for taking a moment to share praise. See you next time. Thanks again!

July 28, 2021

All around great service at MB Plano from Sales through the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used th More

by billwinter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Quimby
Jul 29, 2021 -

Mercedes-Benz of Plano responded

Billwinter, thank you for sharing 5-stars in both sales and service! We're pleased to hear that Jeff was a pleasure to work with recently. We appreciate your praise. Let us know when we may serve you again. Best wishes!

July 22, 2021

The cost of service is reasonable. I have an excellent service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Wolston
Jul 22, 2021 -

Mercedes-Benz of Plano responded

M, we appreciate your 5-stars and mention of working with Stephen! Thank you for taking a moment to share praise. See you next time. Thanks again!

July 21, 2021

I have been coming to this dealership for years and they always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. More

by TexasSurfGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
Jul 21, 2021 -

Mercedes-Benz of Plano responded

TexasSurfGirl, thank you for sharing 5-stars! We appreciate your praise and look forward to serving you additionally next time. Thanks again!

July 12, 2021

I’ve used this dealership for 7 years and could not be more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service on More

by bookpeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reininger
Jul 13, 2021 -

Mercedes-Benz of Plano responded

Thank you for your endorsement of servicing with us for the last 7 years! We can't say thanks enough for your continued patronage and appreciate your feedback as well. Let us know when we may serve you additionally. Thanks again!

Jul 13, 2021 -

bookpeep responded

I also want to endorse Stephen Wolston in Service, with whom I’ve worked for 7 years as my service rep. He is top-notch with friendly, prompt, and excellent service. He is not an after-thought. The program did not have a “service” option, and there was no place to give him the top review he deserves. Thanks, Margaret Etheredge

July 09, 2021

Excellent service. Even though I arrived at a busy time to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout More

by Rae972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Vo
Jul 10, 2021 -

Mercedes-Benz of Plano responded

Rae972, thank you for sharing 5-stars regarding working with Scott in service! We appreciate your praise. See you next time. Thanks again!

July 08, 2021

Took my car to the dealership. The tech repair the issue but damaged the door panel. The dealer keep the car for two weeks then told me that I would have to wait 6 months for a part. During the 2wk More

by Nate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Servics
July 02, 2021

Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an updat More

by TLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know his name
Jul 02, 2021 -

TLS responded

Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an update. It has been recalled. He kept disagreeing with me as though a woman couldn't possibly know anything about cars. When I picked up my car, he shared with me that he researched the recall and that there is in fact a recall and I would receive a letter as to when to return and update the dashboard panel.

June 29, 2021

Excellent people excellent experience excellent services; I’ve been with them for several years and I am very happy here More

by Dr Pill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager Ben and z
Jun 29, 2021 -

Mercedes-Benz of Plano responded

Dr. Pill, thank you for endorsement of excellent service over the years! We greatly appreciate your praise and look forward to serving you additionally next time. Thanks again!

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