Mercedes-Benz of Plano - Service Center

All around great service at MB Plano from Sales through the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used th the Service Department. Most recent experience was with Service where I had an issue over the weekend. Dropped my car off Sunday evening and used the night drop feature. They were able to get me up and running again by close of business Monday. Jeff Quimby really took care of me with two new tires, alignment, and my next recommended service. More

Service representative gave me a thorough review of what was going on with my car plus additional service that was recommended in the near future. was going on with my car plus additional service that was recommended in the near future. More

The cost of service is reasonable. I have an excellent service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. service advisor in Stephen Wolston who always keeps me informed and is very knowledgeable. Overall a good experience. More

I have been coming to this dealership for years and they always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. always are helpful with service of my car. Even in the pandemic they continue to try to make the best of getting your car serviced. More

I’ve used this dealership for 7 years and could not be more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service on more satisfied with the service I get here. I use service more than any other dept., but rarely have to take the car in except for regular service once a year. The staff is friendly and competent. The waiting room if pleasant and comfortable. I can reserve a loaner car if necessary. Service is timely and the car is delivered back to me freshly washed every time. More

Excellent service. Even though I arrived at a busy time to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout to leave my car for service, a representative came to help me within minutes. They serviced my car within hours and even washed it for free. Checkout was a breeze and I was a very delighted customer. More

Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an updat sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an update. It has been recalled. He kept disagreeing with me as thug a woman doesn’t know anything about cars. When I picked up the car he researches that in fact there had been a recall and I would receive a letter as to when to return and update the dashboard panel. More

Excellent people excellent experience excellent services; I’ve been with them for several years and I am very happy here I’ve been with them for several years and I am very happy here More

Service is consistently excellent! Chuck Pullen is a tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always providing solution options. More