Mercedes-Benz of Plano - Service Center

Did not fix the problem — claimed my key was not able to sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an updat sync with my car due to my purse. The key doesn’t sync even without my purse. In addition, I kept telling the representative my car needed an update. It has been recalled. He kept disagreeing with me as thug a woman doesn’t know anything about cars. When I picked up the car he researches that in fact there had been a recall and I would receive a letter as to when to return and update the dashboard panel. More

Service is consistently excellent! Chuck Pullen is a tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always tremendous service rep, always managing the maintenance and repair issues as if it was his vehicle. High quality work, good communications and always providing solution options. More

Service took longer hours just for oil change and some inspection inspection More

Excellent people excellent experience excellent services; I’ve been with them for several years and I am very happy here I’ve been with them for several years and I am very happy here More

I would not by a car from this dealer. The service is poor. They don’t return calls for service. poor. They don’t return calls for service. More

I guess I’ve gotten a little used to being spoiled. At this dealership the people I work with are very kind and do take excellent care of me, my car, and any issues I might have. I would highly recommend this dealership the people I work with are very kind and do take excellent care of me, my car, and any issues I might have. I would highly recommend this dealership! It is run well from the top all the way down the line. More

Jeff was professional and friendly. The car was cleaned properly along with maintenance and other issues. properly along with maintenance and other issues. More

I’ve been driving Mercedes-Benz cars for over 40 years. Glenn Manther is the best service advisor I’ve ever worked with. The service at Mercedes-Benz Plano is exceptional. Glenn Manther is the best service advisor I’ve ever worked with. The service at Mercedes-Benz Plano is exceptional. More

Always friendly and efficient. Shout out to Chad for being a wonderful rep! being a wonderful rep! More

Mark Cobb did an excellent job performing scheduled maintenance and detailing my Mercedes E-350. maintenance and detailing my Mercedes E-350. More