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Mercedes-Benz of Plano - Service Center

Plano, TX

4.8
1,376 Reviews
Call Service Center (972) 599-0909

1,376 Reviews of Mercedes-Benz of Plano - Service Center

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June 29, 2021

Service took longer hours just for oil change and some inspection More

by Vasu854
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean
Report | Print
Jun 30, 2021 -

Mercedes-Benz of Plano responded

Vasu854, we apologize that your recent service experience took longer than anticipated and apologize for the delay. We are passing your feedback to our management and we look forward to providing far more expedient visits moving forward. Best wishes!

June 27, 2021

I would not by a car from this dealer. The service is poor. They don’t return calls for service. More

by bailey_mark15
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
None of them cared
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Jun 29, 2021 -

Mercedes-Benz of Plano responded

Bailey_mark15, we apologize that you've had trouble having someone follow up with you in service. You may always reach our management directly at social@MBPlano.com with details and contact info so that we may follow up. Apologies for the hiccup in communication. Talk soon. Best wishes!

Jun 29, 2021 -

bailey_mark15 responded

While your response as a nice gesture, I still would not recommend this dealership if you were looking for a new car. I would have thought a car of this status would have better service. I’m in sales and I would never treat a customer this way. I would never recommend this car dealership to anyone I know or anyone that ask me about this dealership.

Jun 29, 2021 -

Mercedes-Benz of Plano responded

Bailey_Mark15, we hear you and understand. If you ever change your mind, you now have a direct path to our management. We appreciate your feedback. Best wishes!

Jun 29, 2021 -

bailey_mark15 responded

I want never be back. I’ll go we’re customer service comes first.

June 25, 2021

I guess I’ve gotten a little used to being spoiled. At this dealership the people I work with are very kind and do take excellent care of me, my car, and any issues I might have. I would highly recommend More

by streak.wilhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Wolston
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Jun 26, 2021 -

Mercedes-Benz of Plano responded

Streak.wilhite, we appreciate your 5-stars and mention of working with Taylor! We love hearing your experiences have all been excellent. Thank you for taking a moment to share praise. See you next time. Thanks again!

June 24, 2021

Jeff was professional and friendly. The car was cleaned properly along with maintenance and other issues. More

by srushti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Jun 24, 2021 -

Mercedes-Benz of Plano responded

srushti, thanks for sharing 5-stars regarding working with Jeff! We appreciate your feedback. Let us know when we may serve you additionally. Thanks again!

June 21, 2021

I’ve been driving Mercedes-Benz cars for over 40 years. Glenn Manther is the best service advisor I’ve ever worked with. The service at Mercedes-Benz Plano is exceptional. More

by terry4240
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Manther
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Jun 22, 2021 -

Mercedes-Benz of Plano responded

Terry4240, we appreciate your 5-stars regarding working with Glenn! Thank you for taking a moment to share praise. See you next time. Thanks again!

June 21, 2021

Always friendly and efficient. Shout out to Chad for being a wonderful rep! More

by mark_hummel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Bunton
Report | Print
Jun 22, 2021 -

Mercedes-Benz of Plano responded

Mark_hummel, we appreciate your 5-stars and mention of working with Chad. Thank you for taking a moment to share praise. See you next time. Thanks again!

June 21, 2021

Mark Cobb did an excellent job performing scheduled maintenance and detailing my Mercedes E-350. More

by nwriddle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cobb
Report | Print
Jun 22, 2021 -

Mercedes-Benz of Plano responded

nwriddle, thanks for your endorsement of working with Mark. We sure appreciate your endorsement and pleased to see your experience was excellent all around! Thanks for the 5-stars. See you next time. Thanks again!

June 21, 2021

Great service! Service advisor Chad always does a great job. Very professional. I am a customer of his for many years. Very happy with his service. More

by milakoller35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Report | Print
Jun 22, 2021 -

Mercedes-Benz of Plano responded

milakoller35, we appreciate your 5-stars and mention of working with Chad. Thank you for taking a moment to share praise and mention many years of great experiences. See you next time. Thanks again!

June 11, 2021

Great facility with fantastic advisors. John went beyond to make sure we were happy. This is first time we’ve been to the dealership since we just moved from Arizona. We will continue to use this facility f More

by Environut.jk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sephens
Report | Print
Jun 12, 2021 -

Mercedes-Benz of Plano responded

Environut.jk, welcome to NTX! Thank you for sharing 5-star praise and mention of working with John! We love hearing you enjoyed the facility and appreciate your endorsement. Let us know when we may serve you additionally! Best wishes!

June 09, 2021

xxxx hole,criminals don’t deserve to care Mercedes logo,they will intentionally destroy your vehicle so they can make more money that is crime!!! More

by dragancess@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Peters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Williams
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Jun 12, 2021 -

Mercedes-Benz of Plano responded

Dragancess, we apologize that you had such a negative experience.We want to improve on your future visits. We would love to hear from you at social@MBPlano.com with details regarding what happened during your appointment and how we may better serve you moving forward. We'd look forward to provoding improved experiences moving forward. Talk soon. Best wishes.

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