Mercedes-Benz of Pompano

I purchased the vehicle as a Mercedes-Benz Certified Pre-Owned vehicle from an authorized Mercedes-Benz dealership on July 29, 2023. The coolant pipe failed in June 2026, while the vehicle was still wit Pre-Owned vehicle from an authorized Mercedes-Benz dealership on July 29, 2023. The coolant pipe failed in June 2026, while the vehicle was still within the applicable Mercedes-Benz Certified Pre-Owned warranty period. The extended warranty listed under the Mercedes Benz Pre-Owned terms lasts until November 16, 2026 The service department at Mercedes Benz of Pompano Beach determined that coolant pipe failure resulted from deterioration of the plastic connector on the main coolant pipe. Significantly, the replacement part differs from the original factory-installed component by utilizing a metal connector instead of the original plastic connector. This design change strongly suggests that Mercedes-Benz recognized a durability issue with the original component and redesigned it to correct that deficiency. The replacement part identified by the dealership (Part No. 91042-006001) incorporates this revised metal design and may require replacement of two assemblies. This was not a wear item, nor was the failure caused by accident, abuse, neglect, improper maintenance, or any outside influence. It was the failure of a critical engine cooling system component during normal operation within the 50,000 mile manufacturer warranty. A component of this nature should not catastrophically fail under ordinary use, particularly within the Certified Pre-Owned warranty period. Because of this failure, the vehicle is unsafe to operate and cannot be driven. Matthew Pickton, Service Manager was rude and combative when asked certain questions about the warranty and stated he was only willing to offer a 30% discount on a $3,900 repair. I did not authorized the repair because I disputed that I am financially responsible for correcting what is clearly a covered mechanical failure. I will not incur a repair expense that I believe is the responsibility of Mercedes-Benz under the Certified Pre-Owned warranty. Mercedes-Benz of Pompano maintains its position that this repair is not covered under warranty and did not provide the following information to support their claim: • The specific provision of the Mercedes-Benz Certified Pre-Owned Warranty that expressly excludes coverage for this failure. • Confirmation that a warranty claim was submitted to Mercedes-Benz USA. • The written reason or claim code provided by Mercedes-Benz for denying coverage. • An explanation of why a redesigned replacement part featuring a metal connector does not constitute evidence that the original plastic component was prone to premature failure. I purchased this vehicle specifically because it was represented as a Mercedes-Benz Certified Pre-Owned vehicle that had passed Mercedes-Benz’s rigorous inspection process and included warranty protection against covered mechanical failures. Denying coverage for the failure of a major cooling system component is inconsistent with both the purpose and the reasonable expectations of the Certified Pre-Owned warranty program. If the dealership continues to deny coverage without identifying a valid warranty exclusion, there are no other alternatives but to pursue all available remedies, including escalation to Mercedes-Benz USA Customer Assistance, filing complaints with the appropriate consumer protection agencies, and pursuing any other remedies available under applicable law. More

I purchased a used car from Mercedes-Benz of Pompano Beach through AutoNation. Due to a pricing miscalculation by the dealership, I brought a cashier's check for an amount that exceeded the actual purch Beach through AutoNation. Due to a pricing miscalculation by the dealership, I brought a cashier's check for an amount that exceeded the actual purchase price. At the time of purchase, I was assured that I would receive a refund for the difference within a week. After that week passed, I contacted my salesperson multiple times. Initially, I was repeatedly told that a refund check would be mailed to me. Eventually, however, my calls and messages went unanswered. I then contacted the dealership's Finance Director, who again assured me that the check would be sent. More than a week has passed since that conversation, and I have still received neither the refund nor any follow-up communication. At this point, I'm done chasing the dealership for money that is rightfully mine. My experience has been extremely disappointing, not because of the initial mistake, but because of the dealership's failure to correct it despite multiple promises. If you're considering buying a vehicle here, be aware that if the dealership owes you money, you may have to fight to get it back. More

Best buying experience I have ever had. Love that Bob had a great feel for the right fit for me. Ended up choosing the right SUV that had more fun than I was expecting. 2026 AMG GLC 43 � Love that Bob had a great feel for the right fit for me. Ended up choosing the right SUV that had more fun than I was expecting. 2026 AMG GLC 43 👍🥳👍🔥🐉 More

Excellent work and I love it too much to find my new favorite card the salesman is working very hard and good job thank you favorite card the salesman is working very hard and good job thank you More

We wanted to take a moment to express how extraordinary our experience was dealing with Mercedes-Benz of Pompano, and especially with Robert Abrahams. From the very beginning, Robert went out of his way t our experience was dealing with Mercedes-Benz of Pompano, and especially with Robert Abrahams. From the very beginning, Robert went out of his way to help us find exactly the automobile we wanted — fully loaded and tailored to the very specific features and preferences we requested. Rather than trying to simply sell us what was available, he and the dealership made every effort to locate the perfect vehicle for us and then handled everything necessary to get the car to us seamlessly. Even after delivery, the level of service continued. When we realized the vehicle was missing a second key — which, as you know, is quite expensive — Robert immediately stepped in and resolved the issue as quickly as possible. Throughout the entire process, he consistently stayed late, made himself available, and responded promptly every time we had a question or concern. In today’s world, exceptional customer service can be difficult to find, and Robert truly exceeded expectations. His professionalism, responsiveness, and dedication made this one of the best automobile purchasing experiences we have ever had. Please extend our sincere appreciation to Robert Abrahams and everyone involved at Mercedes-Benz of Pompano. Thank you again for such outstanding service. More

ANJA is the tru professional in Service! I only go to her for all my service appointments I only go to her for all my service appointments More

Went to the dealership a week after I purchased my car to pick up some paperwork. It was my salesman day off(no problem). I asked the manager that helped me if I could ask him some general question about the pick up some paperwork. It was my salesman day off(no problem). I asked the manager that helped me if I could ask him some general question about the car. He said NO. I had to come back and speak with my sales representative. I would say that is not the best customer service. More

Worst dealership follow up I have ever experienced. Not timely and still no results in over 2 weeks since I purchased the car. You do not expect excuses when purchasing automobiles of the category! Not timely and still no results in over 2 weeks since I purchased the car. You do not expect excuses when purchasing automobiles of the category! More

Got my eqs from them and they were above and beyond on helpful with the sale and setup for my new vehicle thanks so much Mercedes benz of Pompano Beach helpful with the sale and setup for my new vehicle thanks so much Mercedes benz of Pompano Beach More

SCAM ARTISTS! DO NOT BUY FROM POMPANO MERCEDES! They will lie to your face about taking off “additional dealer fees” only to include them in the fine print!! TAKE DO NOT BUY FROM POMPANO MERCEDES! They will lie to your face about taking off “additional dealer fees” only to include them in the fine print!! TAKE YOUR ATTORNEYS OR HAVE THEM REVIEW CONTRACT BEFORE BUYING FROM THESE SCAMMERS More