Mercedes-Benz of Pompano

The truth seems that we are not paying for the service ... DO NOT TAKE YOUR BUSINESS TO THIS PLACE THEY DO NOT APPRECIATE IT THEY DO NOT GIVE YOU THE SERVICE YOU DESERVE ... They believe they are doing ... DO NOT TAKE YOUR BUSINESS TO THIS PLACE THEY DO NOT APPRECIATE IT THEY DO NOT GIVE YOU THE SERVICE YOU DESERVE ... They believe they are doing you a favor by receiving your car and giving you the service of delivering one while they repair yours. And it is not like that, or they compete or we go elsewhere. More

David answered my request for information on a car I saw online in less than five minutes and was very helpful understanding my needs I am very happy with the way David is taking care of my car needs online in less than five minutes and was very helpful understanding my needs I am very happy with the way David is taking care of my car needs More

How can one only drive 21 miles a day???? BAD DEAL!!!!! I went to the dealer to look at a previously own MB S class , just to have an idea. I really wanted to get a new CLS. The salesman just pushed and I went to the dealer to look at a previously own MB S class , just to have an idea. I really wanted to get a new CLS. The salesman just pushed and pushed a new S class on a lease. I did not want a lease ,but he just talked my husband into getting this car, I insisted that I really wanted to BUY a CLS NOT lease a car. He just refused to pay attention to what I WANTED. We left with this huge car on a lease for """"4 years with 30000 to drive ."" WHO drives 21 miles a day??? When we realized the mistake 2 days later , I called the sales man and told hem I wanted to return the car ,that it was a very BAD deal. I offered to still buy a CLS , , I gave $5000, down plus my impeccable SL 550 (6580 miles) to begin with!!. he said I had to pay over $2000.!!! if I wanted to return the car. Now I am stuck with a car that I cannot drive. This is outrages. I cannot believed the management allowed this sales man to take advantage of us , I have been a MB costumer for over 30 years. This is not a way to treat a loyal customer. More

Bad follow up Bought 1 week ago a 2017 C300 convertible, still waiting for the instruction book and the spare key. I’ve been a CEO for a car importer in the Netherl Bought 1 week ago a 2017 C300 convertible, still waiting for the instruction book and the spare key. I’ve been a CEO for a car importer in the Netherlands. Can not believe the way they are working. Promises but nothing more than that. More

Misrepresented Extended Warranty I purchased a used Mercedes Benz from Pompano in September of 2014. The salesman, David Rubano and Finance rep, Curtis Early, sold me an extended war I purchased a used Mercedes Benz from Pompano in September of 2014. The salesman, David Rubano and Finance rep, Curtis Early, sold me an extended warranty which I was told would be valid for 5 years of 50,000 miles. I never had to use the warranty until today. When I went to the dealership they told me the warranty expired in December of 2018. First, I asked them why that date, They claimed it was only a 4 year warranty which makes no sense since I bought it in September of '14. I tried to explain to them if I thought the warranty was going to expire in December I would certainly have brought the car in for a complete inspection so that any work that needed to be done would be done under warranty. I asked the representative, Rusty, why I wasn't notified prior to the expiration so that I had the opportunity to extend it. He told me these are after-market warranties and I should have been contacted by a number of companies, as my name was sold to warranty companies. When I asked why I didn't get a heads up from the Pompano dealership, he said "we don;'t do that." They wanted to charge me for the repairs needed. I asked to speak to the manager and was told I could do so if I would wait for an hour and a half. This was at 3:30 PM. As they probably knew, I could not stay and wait. I asked that I be called today and was told I would be. I never received a call. While I was waiting in the waiting room I met two other customers who said their experience with the dealership was a nightmare. I understand their feelings. In my opinion, this was horrible customer service. I wasted $2495 on a warranty that I could not use when I needed it. I will contact the Mercedes Customer Service 800 number to lodge my complaint, knowing it will do no good. One thing is for sure. Neither I or any member of my family, will ever do business with Mercedes Benz of Pompano again. I 've owned two Mercedes and have dealt with numerous dealerships but have never been husted as I was with this warranty. They are the kind of dealership that gives car salesmen such a bad name. More

Warranty Sneeky I purchased at 2700.00 warranty from MB at the dealership The warranty MVSA company they have never given me what is covered...and every time I go.... I purchased at 2700.00 warranty from MB at the dealership The warranty MVSA company they have never given me what is covered...and every time I go.... whatever the issue ...it is not covered!! So why did I waste 2700.00. I have asked repeatedly for copies of the warranty...to NO AVAIL...they refuse to give a copy...this is FRAUD!!! More

BEWARE OF SERVICE DEPARTMENT BUYERS BEWARE OF SERVICE HERE. I refuse to give them even 1 star, I only had to because it wouldn't let me post. I took my car in for service on a Sat BUYERS BEWARE OF SERVICE HERE. I refuse to give them even 1 star, I only had to because it wouldn't let me post. I took my car in for service on a Saturday, drove home, and when I was going out for dinner that day my wife noticed that the car had been crashed, I called left them a message, because they were closed, never got a call returned, called back Monday when they were open, was told I needed to speak with the Service Manager Todd Banks and that he would call me back. Long story short, Todd said that they would not take care of the damage to my car basically because I drove it away without overlooking the car. He NEVER looked at their video, this dealer cares noting about their customers. BUYERS BEWARE OF SERVICE HERE. More

Great Experience Our experience began on the phone with Uriel He was excellent. James and Rosty the finance manager were pleasant and made the car buying experience a Our experience began on the phone with Uriel He was excellent. James and Rosty the finance manager were pleasant and made the car buying experience a positive one. More