Mercedes-Benz of Pompano

My experience at this dealership was superb. The salesman, Frank Aloia, was very informative, knowledgable and friendly. I love the fact that I didn't feel "pressured" as in so many of the other de salesman, Frank Aloia, was very informative, knowledgable and friendly. I love the fact that I didn't feel "pressured" as in so many of the other dealerships I've visited. I just like to be given information so that I can make my own decision and not feel as if I am being "sold". This is exactly how it was at this dealership and I bought the car! The finance department was very instrumental in getting me financed at a great rate and made the deal happen for me. I am very happy with the experience and with the car! Looking forward to driving this car for some time to come because I doubt I will ever be tired of it. It's awesome and the people at Mercedes Benz Pompano are awesome too! More

We recently had occasion to visit Mercedes of Pompano to purchase a vehicle. Our decision to travel over 3 hours to visit this dealer was based on three items. It was a Mercedes Benz dealership. They had th purchase a vehicle. Our decision to travel over 3 hours to visit this dealer was based on three items. It was a Mercedes Benz dealership. They had the car(s) we were interested in. And most important – we had read many good Internet reviews on this dealership and its people. Prior to making the trip, we phoned and spoke with Steve Rahal. We had several specific questions which he quickly answered to our satisfaction. When we arrived at Mercedes of Pompano, we met with Mr Rahal, and, as he had promised, the car we were interested in was ready for our inspection. During the inspection and test drive, Mr. Rahal was clear to point out several deficiencies in the car. However, he assured us that the problems were already known and parts were on order. He said that if we purchased the car, everything would be fixed without cost once the parts arrived. We negotiated several other items and in the end, we decided to purchase the car we had originally come to view. We would like to compliment Mr Rahal on this process. He was not overbearing and the conversations were cordial and professional. A few weeks later, we were called and advised that the parts were in and they scheduled an appointment for us to come for the repairs. We again, made the long drive to Mercedes of Pompano. Our assigned service advisor, Kevin Desko, was waiting for us when we arrived. He quickly took the car into the shop. During the repair process, several problems occurred that Mr Rahal and others had not expected. The repairs needed were much more complicated and expensive then anyone had anticipated. Mr. Haworth, a manager at Mercedes of Pompano, quickly stepped in and offered a solution. He gave us a loaner car, even though we lived so far away, and said it would take several days to get additional parts and make repairs to our car. He said for us to take the loaner home and he would call us whenever our car was finally ready – even though it would probably not be until the following week. All of this at no cost to us. We are waiting now for the repairs to be done. In our opinion, the staff and management of Mercedes Pompano has gone above and beyond the call of duty and clearly exemplifies the level of customer service that has made them a leader in their community. Granted, our problems were unusual, and not the type that most people would encounter. However the way they were handled should be reason enough for anyone to strongly consider purchasing their next vehicle from Mercedes of Pompano. I would say to anyone - make the drive. If there is any way to put you in the car you desire, I truly believe they will try to make it happen. More

Just want to say thank you to the staff for the great costumer service. I came in late and they were all very helpful and professional. Especially to Mr. Rubano. I'm very happy with my whole experience. costumer service. I came in late and they were all very helpful and professional. Especially to Mr. Rubano. I'm very happy with my whole experience. More power to you all. More

I had by far the best car shopping/buying experience with Mark Sawyer at Mercedes Benz of Pompano Beach. From the moment I called in inquiring about my options, Mark was informative, professional, and pleasa Mark Sawyer at Mercedes Benz of Pompano Beach. From the moment I called in inquiring about my options, Mark was informative, professional, and pleasant. I met Mark a few days later and test drove a few vehicles. Throughout the entire process, I felt that I was truly being taken care of and being given the best possible deal. Every other person I interacted with, made me feel as though I was their only customer and was incredibly valued. I can't even count the number of times I was thanked for my business. Mark in particular went above and beyond to make my experience amazing. This is my second Mercedes Benz... and I can truly say, that with customer service like this, I am a customer for life! Thank you!! More

The best experience I have ever had buying a car. Sales guy was very helpful and honest. Will recommend this dealer to others. Ken K guy was very helpful and honest. Will recommend this dealer to others. Ken K More

My wife and I were initially attracted to Mercedes-Benz of Pompano because of their selection and prices. Our vehicle search was conducted largely online and it was refreshing to work with a salesman who i of Pompano because of their selection and prices. Our vehicle search was conducted largely online and it was refreshing to work with a salesman who is so accustomed to the needs of an out of state client. Russ and the team at Mercedes-Benz of Pompano provided stellar service on the day of our purchase as well as in the conversations prior to our purchase. Since leaving Florida to returning home we have received thoughtful and sincere follow-up communications from Russ. I would definitely purchase a vehicle from Mercedes-Benz of Pompano in the future. More

A very positive experience, from being shown the available vehicles, to having my purchase brought in from Georgia, as that was where the car with my chosen color scheme was at the time. Even the available vehicles, to having my purchase brought in from Georgia, as that was where the car with my chosen color scheme was at the time. Even the "payment" experience was painless, as Mr. SantaMaria had me out of his office quickly. I will definitely recommend this dealership to my friends. More

Very professional and knowledgable. Friendly and helpful. Good experience. I was treated fairly. Pleased with vehicle I selected. Would purchase another vehicle and get service here. Good experience. I was treated fairly. Pleased with vehicle I selected. Would purchase another vehicle and get service here. More