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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,248 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,248 reviews

May 01, 2024

Mekonnen was very friendly, professional and kept me informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go More

by MarMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024

knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee More

by JOHN.HAUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2024

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. More

by nwilderphd
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice
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May 01, 2024 -

Mercedes-Benz of Portland responded

We regret to read about your recent service experiences. We aim for excellence in all we do, so it's disappointing to know that you've been let down. Your feedback is valuable and will be used as a tool for improvement moving forward. Please feel free to reach out if there are any specific issues or concerns you'd like us address directly - we're here to help! Thank you, Eric Trueblood - Service Manager - 503-228-8351

Helpful
April 28, 2024

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou More

by HOWERALEXIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Acevedo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Mercedes-Benz of Portland responded

Alexis, We take our customers' feedback seriously and it's concerning that you've left unhappy more than once. We'd be happy to look further into the noises your car is making. If you're open to discussing this in more detail, please reach out at a time convenient for you so we can work towards resolving these issues together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

Helpful
April 28, 2024

They have been very professional, accommodating and efficient with the process. I will continue to be a customer. More

by DSEX101
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Mercedes-Benz of Portland responded

Thank you for the kind review. We're happy to know that you've had a positive experience with us at Mercedes-Benz of Portland. We strive for professionalism and efficiency. Your continued support means the world to us, and we look forward to seeing you again in the future!

Helpful
April 26, 2024

Have received consistent high-quality service at this dealership for more than 20 years. Always courteous and professional. More

by GGCOML23
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hello, thank you for your feedback. We're so glad to know you've been satisfied with our service for over two decades at Mercedes-Benz of Portland. We appreciate your continued support and look forward to many more years of providing top-notch customer care!

Helpful
April 26, 2024

Don't even know who those people are! !! I dealt with another individual. So don't know what to say. More

by EVIN5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Acelar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolas Kalantari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Johnson-Grumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Joswick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Edgerly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Joseph
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hi Evin, we appreciate you taking the time to share this feedback. If we can be of any assistance in the future, please don't hesitate to reach out. Have a great day!

Helpful
April 26, 2024

Very helpful! !! Good service. Just make sure you have an appointment and you should be good! More

by Tian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Mercedes-Benz of Portland responded

Hi Tian, thank you for your review on Mercedes-Benz of Portland. We are happy to heat that our service department was helpful and provided good service at your latest visit! Our team looks forward to seeing you again!

Helpful
April 22, 2024

Professional customer service they pay close attention to details and time. I’m satisfied glad with their service. More

by ALI.ZAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Sanchez Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Kim
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Ali, we're glad to know you had a satisfying experience with our team at Mercedes-Benz of Portland. We appreciate your recognition for our attention to detail and time management! Come visit us again!

Helpful
April 22, 2024

Excellent service from Bella, swift and reliable. Clear communication, quality maintenance work. Will definitely come back. More

by MICHAEL.GERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
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Apr 22, 2024 -

Mercedes-Benz of Portland responded

Hi Michael, we're glad to know Bella provided excellent service during your visit at Mercedes-Benz of Portland. We look forward to seeing you again!

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