Mercedes-Benz of Portland

Brought vehicle for estimate on possible fuel door damage. Received quote for $1100 to repair and paint; door was not actually damaged - cap retainer tether was simply in the way and preventing full c damage. Received quote for $1100 to repair and paint; door was not actually damaged - cap retainer tether was simply in the way and preventing full closure. Declined service, charged $250 for estimate. Charged $100 deductible for unrelated warranty service, even though warranty had no deductible. Repeated calls to Service Manager went unanswered. Had to contact Finance Department to resolve. Extremely poor communication on status of vehicle and warranty service/coverage. 2% surcharge on credit cards. Do not recommend. More

Brought in my car for a basic check up . Cost $1000. Received a message saying it needed extra repair? Ok fix it . No written estimate? Received email stating the final bill was $6,00 Cost $1000. Received a message saying it needed extra repair? Ok fix it . No written estimate? Received email stating the final bill was $6,000 ! How did I want to pay ? I feel I was totally scammed! How can a car with low miles 24,000 cost $6,000 for repairs? No , not happy . More

Accommodated warranty repair well. Well received at check in. Service dept. did their part. Surprised about a 2% credit cad surcharge for “reward points repayment” which felt like a Well received at check in. Service dept. did their part. Surprised about a 2% credit cad surcharge for “reward points repayment” which felt like a total bait and switch. No other non fee payment options were presented. The whole policy is a weak one. You’re Mercedes Benz among a multi million dollar organization in Lithia. Be better for your clients spending this type of money. More

Thorough and very nice Worked hard to find and fix the problems with my car the lady I dealt with was very competent and kind problems with my car the lady I dealt with was very competent and kind More

Very friendly accommodating and very professional staff They get things done pretty quickly and they are very helpful They get things done pretty quickly and they are very helpful More

Maddie was wonderful to work with! Really professional team and great attention to detail! They were fantastic with communication and giving status updates. I would happily bring my ca Really professional team and great attention to detail! They were fantastic with communication and giving status updates. I would happily bring my car here for service again! More

Pretty quick checking in and checking out. Liked the ride share home and back to get the car. Liked the ride share home and back to get the car. More

John Frentsos Sales dept Great Saleman, The sale went very smooth and very pleased with the sale on the 2020 Mercedes GLE went very smooth and very pleased with the sale on the 2020 Mercedes GLE More

Setting an appointment with a service member was easy from the web based app. The staff was friendly and eager to address my questions and share information about my car. Overall good experience. from the web based app. The staff was friendly and eager to address my questions and share information about my car. Overall good experience. More

I had to call several times to check on the status of my seat. I never received a callback that the part was in stock. I called over a month later. seat. I never received a callback that the part was in stock. I called over a month later. More