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Mercedes-Benz of Portland
Portland, OR
2,254 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 2,255 reviews
May 10, 2024
Great service! Quick, honest clear answers and no pressure and reliable also parking was easy. Thank you Quick, honest clear answers and no pressure and reliable also parking was easy. Thank you More
by PAUL.EHRLICH
Verified Customer
Helpful May 09, 2024
Very disrespectful staff. I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the che I was discriminated against working with Christopher service advisor and his manager Bella. I service my car with them, and after there days, the check engine light came on. They want me to pay for the diagnosis, and informed that they need the car two day for diagnosed, and you don’t provide loaner car. Christopher proceeded to tell me that they only give loaners to owners of 2016 models or higher. So. If you have anything older than that don’t, they don’t give you loaner car. You will receive the lowest customer service because of your car model. Then the interaction with Christopher made it feel very uncomfortable and discriminated against because we don’t have a new car. Not only that. I went there the same day I did the service and asked for Chris, they said he will be right with you, I had to wait with my newborn outside for almost an hour to wait for him. Truly unprofessional More
by Yohana
Employees Worked With
Christopher and Bella
May 09, 2024
I brought the car in for some scheduled services and elected to wait on it. People were kind and professional mostly. I will say, for a high end car dealer the service advisor was heavily tattooed on bo elected to wait on it. People were kind and professional mostly. I will say, for a high end car dealer the service advisor was heavily tattooed on both arms. It’s like he just came out of a Russian Prison. I know it’s Portland, but I expect a bit more from a premium car dealership. It would not be a heavy lift to ask to have them covered. More
by S-Class-SCB
Employees Worked With
Chris Scorico
May 05, 2024
Mercedes was fair with me on my trade in. Mylee and Darien made my buying experience a pleasure. Mylee and Darien made my buying experience a pleasure. More
by AJATHOM4
Employees Worked With
May 05, 2024
I've bought or leased several cars from Portland Mercedes Benz over the years. Dale & his crew always do a great job! Patrick & Amanda were especially helpful on this latest purchase! Keep up the good wo Benz over the years. Dale & his crew always do a great job! Patrick & Amanda were especially helpful on this latest purchase! Keep up the good work! More
by JONO842
Employees Worked With
Dale, Patrick & Amanda
May 03, 2024
Great experience, very friendly and professional from start to finish. Would highly recommend doing business with them. start to finish. Would highly recommend doing business with them. More
by SUBIEPETE
May 03, 2024
Great dealership to work with great service friendly salesman with a lot of knowledge of the cars salesman with a lot of knowledge of the cars More
by LIAOXI0915
May 01, 2024
Mekonnen was very friendly, professional and kept me informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go informed. He answered all my questions in a personable manner! My car was finished ahead of schedule and they arranged a Lyft for me to be able to go about my day. Much appreciated! More
by MarMar
Employees Worked With
May 01, 2024
knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee mechanical service. wasn’t waiting area with very good coffee More
by JOHN.HAUB
Employees Worked With
April 29, 2024
Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. Follow-up phone call sounds promising. We will see about the next. More
by nwilderphd
