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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.4
2,270 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,270 reviews

January 14, 2024

I really like my new service rep. He is knowledgeable and efficient and charming... give him a raise.?? More

by KDAMATO16
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're happy to hear you had a positive experience with your service rep at Mercedes-Benz of Portland. We appreciate your kind words and will see you next time!

Helpful
January 13, 2024

The dealer maintenance area is clean, feels techy and the folks are friendly and helpful. Everything is clearly explained and I was kept apprised as to the progress of the service visit. All very good. More

by MFFOUST
Recommend Dealer
Yes
Employees Worked With
Cecilia
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

It makes us glad to know you had a positive experience with our service department at Mercedes-Benz of Portland. We strive for clear communication and friendly, helpful interactions. Thanks for the great review!

Helpful
January 13, 2024

Waiting room is awful. Waiting room furniture need to be replace ,no beverages available . I was charged for replacing wipes blades and it didn't need to be replaced. More

by SHIELDS.ANTONIO
Recommend Dealer
No
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read about your recent experience in our waiting room and with the service provided. We strive for a comfortable environment and transparent pricing, so it's disappointing to know we missed the mark this time. If you'd like to discuss these matters further or have any other concerns, please don't hesitate to reach out directly at, Eric Trueblood - Service Manager - 503-228-8351

Helpful
January 13, 2024

Terrible customer service and terrible experience with Mr. Acevado. Sam is amazing at what she does More

by TERI
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Teri, while we are pleased to know you have had positive experiences with our team member, Sam. We regret to see the remainder of the feedback you have shared here. When possible, the opportunity to learn more about what led to this would be greatly appreciated. Please consider reaching out at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

Helpful
January 13, 2024

Great customer service And a pleasure to be at their dealership Would highly recommend to all my friends More

by ILE2171
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you so much for the recommendation! We're thrilled to hear your experience was excellent and we look forward to serving you again at Mercedes-Benz of Portland!

Helpful
January 13, 2024

Great experience with Dale, very easy process and fair deal Very happy with the experience More

by HOQUE.ASHEQUL
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We are pleased to know you are happy with the experience you had with our team member, Dale! Having you as a customer here at Mercedes-Benz of Portland was our pleasure, and we hope to get the opportunity to work with you again.

Helpful
January 13, 2024

Great experience with knowledgeable sales people. Beautiful showroom. Love working with MB of Portland. We bought our last car there. More

by MCHILLER510
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're delighted to know you had a great experience with our team and showroom at Mercedes-Benz of Portland. Thank you for your continued support, we hope you love your new car!

Helpful
January 13, 2024

Great except for too many surveys Too many surveys too many surveys too many surveys More

by JERRY.ERSTGAARD
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mylee Burns
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

Hi Jerry, we extend our apologies for you being contacted more than once, and thank you for taking the time to respond. Your feedback is greatly valued and we look forward to the opportunity to serve you again.

Helpful
January 12, 2024

Good people and service All my sevice is done there an time H I have recommended More

by DPWESQ
Recommend Dealer
Yes
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for your five-star review. It was our pleasure to provide a positive dealership experience. Our Service Team will always be here at Mercedes-Benz of Portland to assist with any future needs.

Helpful
January 12, 2024

I took the car as scheduled, when it was done, the person who took the maintenance advisor who the car in is not present anymore. More

by razmu
Recommend Dealer
Yes
Employees Worked With
Meneken
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Jan 15, 2024 -

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to know that you had a smooth experience with us at Mercedes-Benz of Portland. We're always here for any future maintenance needs!

Helpful
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