Mercedes-Benz of Portland

This place is listed as somewhere I can take my car for the lifetime oil change I have with Lithia. After they changed my oil they gave me zero information whatsoever about when my next one is due or what the lifetime oil change I have with Lithia. After they changed my oil they gave me zero information whatsoever about when my next one is due or what kind of oil they used. What they did tell me is that I have a “very bad oil leak” which was completely untrue per my own assessment and that of my mechanic. It seemed very obvious that since I had an older non Mercedes vehicle that they could care less about me. More

Jonte was great! The car was ready for a test drive when we arrived. Everyone at the dealership was friendly and welcoming. The car was ready for a test drive when we arrived. Everyone at the dealership was friendly and welcoming. More

Jesus goes above and beyond as a service advisor. I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus I really appreciate his attention to detail, and his efforts to make sure everything is taken care of, to the customers satisfaction. Thank you Jesus! More

Jonte was excellent and a delight to work with. Very personable and a low pressure experience. Very personable and a low pressure experience. More

There is always something to complain about. Our overall experience was very pleasant and professional. The staff taking care of our expectations and everybody was more then helpful. The wif Our overall experience was very pleasant and professional. The staff taking care of our expectations and everybody was more then helpful. The wife likes the car very much and of course has to learn a lot due to all the newest technologies. But at the end it will work out especially since we always can approach Portland Mercedes if help is needed. Most of all a very pleasant experience and the Team taking care of us will always be highly recommended by us. More

We came primarily for getting a notification on the dashboard we also got an oil change. It took all day and the primary problem was not resolved. But had a bill to pay for over $600. Never had an is dashboard we also got an oil change. It took all day and the primary problem was not resolved. But had a bill to pay for over $600. Never had an issue like that with MB in 50 years of ownership. The trade in/ sale value for this car is only $6000 So no a happy customer. Sorry for us and MB! Helgi Heidar More

Clean, seems well run, and mostly efficient. The service manager was nice to work with. Making an appointment took a little time through the automated system. I prefer speaking with someone. The service manager was nice to work with. Making an appointment took a little time through the automated system. I prefer speaking with someone. It is extremely disappointing that this dealership won'twash a car with a matte finish. A past bad experience penalizes all that do have a matte finish car. For the money we pay for service and the car cost overall, you should be able to figure out a solution. Hearing about some issue with a past customer's car isn't my problem. At least vacuum the inside as well. More

Great service. Loved the video inspection of undercarriage and car wash. Great fast service and attentive staff. Loved the video inspection of undercarriage and car wash. Great fast service and attentive staff. More

Great experience! Awesome staff! From the moment I walked into the dealership to the moment I went home in my new car, everyone was so welcoming, knowledgeable, and he Awesome staff! From the moment I walked into the dealership to the moment I went home in my new car, everyone was so welcoming, knowledgeable, and helpful. This was the BEST buying experience I have ever encountered. More

Bella are very quick and helpful. Friendly Will recommend Bella to my friends for services at MB portland. Friendly Will recommend Bella to my friends for services at MB portland. More