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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,520 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,520 reviews

August 15, 2021

I guess because of the pandemic I feel that they discourage us customer to bring our car for service . I can understand the situation but the warm. And welcome friendliness. Isn’t the same as bef More

by horii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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August 15, 2021

I was in town from San Diego and AC went out. Paid $250 to recharge and add dye. Found out when I got back to San Diego that the compressor was out. This finding should have been identified at MB of Portla More

by LOUISRUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Acevedo
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Aug 24, 2021 -

Mercedes-Benz of Portland responded

We are sorry to hear that you were disappointed with your visit. Our records indicate that our team informed you that prolonged use would need to occur for a leak to be traced in the A/C system. This is an integral part of being able to determine where a leak is coming from. Since there are many components involved with the A/C system, the dye needs time and use to be able to pass through all the components of the A/C system in your vehicle. The amount of time for the dye to run through the system could take days or possibly weeks *depending upon the use of the A/C system. We are hopeful that this information finds you well and are happy to hear the dye added to the system allowed the mechanics to find and locate the leak on your vehicle.

Aug 26, 2021 -

LOUISRUIZ responded

The A/C did not have a leak and the dye had nothing to do with the fault. The compressor was the fault which was tested in-depth at MB in El Cajon, CA. MB of Portland could have determined the A/C compressor failure without adding dye to the system. I had told MB of Portland that the system was charged twice and still blowing warm air. That should have been a clear indication that something was wrong with the compressor. This was a waste of my time and money for not getting a proper diagnosis.

August 14, 2021

Top notch customer service. Friendly, fast and easy service. Job completed when promised, good communication. Positive experience and recommend Portland Mercedes to friends and family. More

by GJLOCATI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
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August 13, 2021

Never contacted me for the key I had ordered. Made it seem like an inconvenience to mail it to me. Also I was never shown or made aware of any waiting area. More

by MEGMHOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of service advisors name
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August 13, 2021

Great dealership. Very friendly, price competitive and promised time for completion .would highly recommend to others and would buy another car from them as well More

by SCOTTLEE113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Davis, Christopher Cain
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August 12, 2021

Nice people snd professional too. It was a pleasant experience. I don’t know what more you want. I’m a satisfied customer. Thanks a lot More

by TERRIPARKIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Please stop asking.
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August 12, 2021

Getting my vehicle serviced at Mercedes Benz Portland was a breath of fresh air. The service center made it a quick and easy process. Thank you! More

by CALLIHEGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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August 12, 2021

Overall excellent customer service and attention, great Communication from Mark Tower. Service work, live Dash and sits with grease and interior duty. other than that good. More

by JESUSJARAMILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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August 12, 2021

Very honest quotes good quality work. Quick and easy to work with, even get a loaner car while they do service. 5 stars recommend. Thank you More

by royaldelivery.llc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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August 11, 2021

Great customer service! The service was efficient and with good follow up. I would highly recommend this location for all my service needs! Thank you! More

by SUZMELIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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