Mercedes-Benz of Portland

Great service, much quicker than estimated. my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a h my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a half. More

They over deliver From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything profess From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything professionally. I'll be back for the next service! More

CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be f I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be fixed at time of buying. But after buying the car, They have not fixed the chip on windshield. Car still have the same chip after multiple followups with the dealer. When i have asked for replacing the windshield, I am asked to give back the car to dealer. I did not understand, how can the dealer ask the car back. Once after selling the car to customer. Staff(Dale Acelar) at the dealership, do not have the customer service at all, they are treating very bad. CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND. I did contact their corporate Lithia Motors, They didnot fix the chip on the windshield too. I would not recommend buying the car at Lithia Motors More

Air Bag recall I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday mo I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday morning everything went smoothly. Great service from everyone involved. More

Service visit Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me via text when vehicle would be ready for pickup. There was no time wasted which is very important to my schedule. The service and location was exceptional. This is now our new service dealer of choice after moving to the area. More

No Nonsense Professional Service I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They washed the car and I was on my way. I was able to conduct business the whole time from their business center and had access to snacks and espresso. All of this and their excellent central location can't be beat. More

Mercedes Customer Service is TOP NOTCH I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which services I wanted after Jake explained each recommendation. Upon completion, I was sent a text asking what time I wanted to pick up my car and when I arrived my washed car was waiting for me. Jake is an amazing customer service representative who seems to generally care about my car and me. More

Jake was great My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. More

Ronnie Marques It was my first time servicing my E350 at Mercedes Portland, and Ronnie Marques was awesome. His outstanding customer service and he even provided me It was my first time servicing my E350 at Mercedes Portland, and Ronnie Marques was awesome. His outstanding customer service and he even provided me transportation back to my apartment since I was late for my appointment. Ronnie is a pleasure to talk with and I will come back to Mercedes Portland because of his outstanding service. Best, Alex Tados More

My daughters Smart Car Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try t Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try the repairs that were needed. I called and scheduled a service visit with Portland Mercedes-Benz. I knew they would do a good job, it was the cost of having them do it that made me look for someone else. I do not begrudge them a profit at all, I just can't pay those prices all the time. They did do a fantastic job and the price was not as bad as I thought it would be. Not cheap, but I got what I paid for. I understand why people pay good money for that kind of service. Every chance I can, I will be back. Ronnie Marques was by far the most attentive service advisor I have ever worked with. He communicated everything to me and was very patient. The dealership is super nice. Just all the way around a great experience. More