Mercedes-Benz of Portland

Great communication, atmosphere and customer service. Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I reall Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I really appreciate his thoroughness. More

Excellent care Chuck as always takes exceptional care! I texted him and he gave me the best days to come in and we were able to set up the appointment in minutes! Chuck as always takes exceptional care! I texted him and he gave me the best days to come in and we were able to set up the appointment in minutes! More

Efficient & thorough! From the moment of arrival, throughout the time it took to service my vehicle, and at conclusion, there was efficiency and professionalism exhibited. From the moment of arrival, throughout the time it took to service my vehicle, and at conclusion, there was efficiency and professionalism exhibited. It was a satisfying experience. More

First Class Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first class and they care about the customer. More

The best staff ever We have been taking our car here for years and he service is perfect every time . Chuck is the best goes above and beyond to make it as fast and easy We have been taking our car here for years and he service is perfect every time . Chuck is the best goes above and beyond to make it as fast and easy and always finds us a loner More

Great service, much quicker than estimated. my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a h my title says it all! we were given a time estimate of one and a half hours to two hours. the actual time was significantly less than an hour and a half. More

Service visit Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me via text when vehicle would be ready for pickup. There was no time wasted which is very important to my schedule. The service and location was exceptional. This is now our new service dealer of choice after moving to the area. More

Air Bag recall I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday mo I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday morning everything went smoothly. Great service from everyone involved. More

They over deliver From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything profess From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything professionally. I'll be back for the next service! More

CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be f I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be fixed at time of buying. But after buying the car, They have not fixed the chip on windshield. Car still have the same chip after multiple followups with the dealer. When i have asked for replacing the windshield, I am asked to give back the car to dealer. I did not understand, how can the dealer ask the car back. Once after selling the car to customer. Staff(Dale Acelar) at the dealership, do not have the customer service at all, they are treating very bad. CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND. I did contact their corporate Lithia Motors, They didnot fix the chip on the windshield too. I would not recommend buying the car at Lithia Motors More