Mercedes-Benz of Portland

It was a pleasure to work with Chan and Andrew. Working with Chan and Andrew was very "straight forward" experience, we did not have to waste time with the typical back and forth that one was come Working with Chan and Andrew was very "straight forward" experience, we did not have to waste time with the typical back and forth that one was come to expect from a car salesman. Chan spent the time helping us find the car we wanted. Overall buying a car from Portland Mercedes was a great and satisfying experience. More

Exceptional service and experience! Dale Acelar provided me with exceptional service! Dale's professional demeanor, attention to detail, exceptional customer service, and communication Dale Acelar provided me with exceptional service! Dale's professional demeanor, attention to detail, exceptional customer service, and communication is what would make me keep coming back to Mercedes Benz of Portland and refer all my friends and relatives to him. I also so much enjoyed working with Dale’s assistant Mary Hugger who has outstanding customer service and communication skills, so friendly, warm, and cheerful with a big smile on her face! It took me a long time to find the vehicle I wanted. Neither Dale nor Mary ever pushed me to purchase what was not quite a match for me. They have been very patient and were available at “hello” any time I had questions. I purchased the vehicle of my dream on my birthday. Dale and Mary made it a very special birthday for me! I am extremely satisfied with exceptional service I received and my purchase. THANK YOU! More

Terrible experience & salesperson About a week ago I went to Mercedes Portland to test drive and likely purchase the S-cabriolet with cash and trade in my current Mercedes. The salesma About a week ago I went to Mercedes Portland to test drive and likely purchase the S-cabriolet with cash and trade in my current Mercedes. The salesman was Dale Acelar & Mary Hugger. I showed up and had to wait a very short bit to meet with Dale, which is understandable. While waiting I observed the way he dealt with another potential buyer and the way he tried to earn their business eagerly. My experience was quite the contrary than what I observed with the previous client, it felt as if I was more of an inconvenience than a potential purchaser. During the test drive I felt he was very uninterested and a vibe of it being more of a hassle, by just scrolling through his phone, texting, etc. when arriving back to the dealership Mary Hugger, his assistant, was a breath of fresh air, she was very warm, attentive, and really strived to make the experience enjoyable. They should really do a role reversal, her being the saleswoman and him the assistant! My social circle includes many Mercedes owners and I will definitely be sharing my experience. I ended up leaving there and going to a different dealership. Overall, if this is the way potential buyers are treated it makes perfect sense now why Mercedes Wilsonville sells so many more vehicles than this dealership. More

Very Positive and fun I had a great experience at MB-Portland getting into the best car I've ever owned. (Well, leased!) Everybody I dealt with was super enthusiastic abo I had a great experience at MB-Portland getting into the best car I've ever owned. (Well, leased!) Everybody I dealt with was super enthusiastic about Mercedes-Benz cars, and very helpful, knowledgeable and fun. More

A perfect experience. Chan Saecho recently helped me through the process of buying a Mercedes Benz. He listened to my needs and found precisely the right car for my lifes Chan Saecho recently helped me through the process of buying a Mercedes Benz. He listened to my needs and found precisely the right car for my lifestyle and finances. Just got back from a music gig and what a splendid ride home. I will always remember Chan because he is what a true salesman is...ethical and kind.  Doug & Heidie McCall More

Wouldn't give me a rental saying it'd be under an 1hr. I come in from Vancouver and have no issue waiting an hour for my car service to be done. But they take hours. The least I've waited was 2hrs and most I come in from Vancouver and have no issue waiting an hour for my car service to be done. But they take hours. The least I've waited was 2hrs and most was 5hrs. They wouldn't give me a rental and took over 2rs to get me my car, making me late for work. I shouldn't jeopardize my job/ career because they're too cheap to give a rental. And by the way I'm a female and they always treat me terribly here, brothers and dad come here and they treat them completely different. With respect and great service. My sex shouldn't be a reason why I'm treated so bad here. More

Bad service & sales experience This dealership offers nice service only when you are in the process of buying a car. After that, everything turns upside down. Bad service and always This dealership offers nice service only when you are in the process of buying a car. After that, everything turns upside down. Bad service and always there is a justification of delay or no service. I tried to change my car with another one due to feeling unsafe in it. Looked for a 4WD one. They didn't care about my issue and came up with a huge penalty for breaking the lease. Greedy people. More

GLK 350 4MATIC rocks in Portland weather! GLK350 Review It is my pleasure to provide a review of my 2015 Mercedes Benz GLK350 4MATIC. I bought this in October 2015 from Dale Acelar at Merc GLK350 Review It is my pleasure to provide a review of my 2015 Mercedes Benz GLK350 4MATIC. I bought this in October 2015 from Dale Acelar at Mercedes Benz on SW Naito Parkway in Portland, Oregon. I will skip reviewing the creature comforts of the GLK. It's a Mercedes, so you know all that stuff is going to be good. Compared to my previous Fords – first a Ranger 4WD and then an Explorer 4WD -- I was impressed with the drive and the ride. To be fair, the GLK is more of a car platform than a truck platform. I was happy with the fuel economy, and quickly came to appreciate the useable cargo space with the back seats folded down. The published cargo space is bigger in my Explorer, but the GLK seems to have more useable space and the seats go down and back up much easier. My only lingering doubt with the GLK was the 4MATIC versus the “real” 4WD that I had in the Ranger and Explorer. Those fears were put to rest in Portland’s recent Snow-pocalypse 2016, on Wednesday, December 14. Those of you from Portland will remember how ugly that drive home was. I was at work until 5:30 pm that day. When I left work I headed for I-84 West and generally had no troubling motoring along at a cautious speed. Then, like hundreds of others, I became stopped in the gridlock near the Lloyd Center exit. From about 6:00 pm until about midnight, I waited there with all the other drivers. (Fortunately I had emergency snow clothes so was able to turn off the engine to conserve gas.). Finally the road ahead was cleared of overturned vehicles, stranded cars, etc., and we had the okay to cross the Marquam Bridge. I was happy and somewhat surprised that the GLK motored over the bridge, down I-5 South, off the Multnomah Blvd. exit, and to my home on the Westside without a hint of problem. I went about 20mph and it did take another two hours, but the point is, I made it without incident. I saw dozens upon dozens of wrecked and abandoned vehicles and kept asking myself, “Is it really that bad?” Now before you judge me as being smug, it was around 2:00 am at that point so I did have the roads mostly to myself; I'm sure that helped. In our 2017 Snow-mageddon that started on Saturday, January 7, I've had no problems so far. After the snow on Tuesday, January 10, I put the chains on. I stayed home on Wednesday, the worst day . I drove with the chains on Thursday but took them off that night due the mostly bare pavement on the main roads. I hope this review has been helpful. I'm pleased with my 2015 GLK350. I'd also like to recommend Dale Acelar as an outstanding Mercedes Benz associate. Dales listens to what you want and need in a vehicle. He doesn't try to steer you to things that don't fit. He does what he says he's going to do and he follows up to make sure you are happy. We agreed on the price and details by email, and I was in and out of the dealership in about an hour when I went to pickup the GLK. My trusty old Explorer is still in the family, but I will be going back to Dale when it's time for the next car. The GLK has made me a believer! More

Dale goes the extra mile I did my online research and reached out to the dealership. Residing in Washington, there would be over a 2 hour commute to the dealership. With my hu I did my online research and reached out to the dealership. Residing in Washington, there would be over a 2 hour commute to the dealership. With my husband deployed, I had a lot of questions. Thankfully, Dale answered my email with such a quick response that I was able to secure a very sought after C300. He kept in touch with me throughout the whole process and made sure that everything was perfect once I got to the dealership. Since the sale, he has gone the extra mile in making sure that I was perfectly happy with my beautiful new car! Thank you, Dale. You have earned our faithful business for the future. More

Great guy! Chan is such a good guy! Very good at what he does. He helped me narrow down to exactly which SUV I wanted, helped me pick the exact options I wante Chan is such a good guy! Very good at what he does. He helped me narrow down to exactly which SUV I wanted, helped me pick the exact options I wanted, then expertly found that perfect car. Chan wasn't pushy, just thorough and really listened to what I wanted. Great job, Chan! More