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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.2
2,525 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,525 reviews

January 15, 2024

A little hiccup caused by a snowstorm. Everything has been solved however I had to wait for a little while More

by freddd
Recommend Dealer
Yes
Employees Worked With
Michael Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Graham
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding regarding the weather-related delay at Mercedes-Benz of Portland. We're glad to know everything was resolved and we thank you for your patience!

January 15, 2024

Easy to make a service appt, fast service. Very helpful and I'm impressed! I'll be back! More

by Diana P
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 24, 2024 -

Mercedes-Benz of Portland responded

Diana, we are pleased to read the level of care provided by our team left you feeling impressed! We look forward to having you as a return customer here at Mercedes-Benz of Portland.

January 15, 2024

Very responsive, customer focused I appreciate the expertise and customer focused approach. The service advisor is always reachable More

by ANTON
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

Jan 16, 2024 -

Mercedes-Benz of Portland responded

Anton, we're delighted to know that you had a positive experience with our service advisor at Mercedes-Benz of Portland. We always aim for responsiveness and customer satisfaction!

January 15, 2024

Very helpful. Let me leave my car there until I recovered from Covid. Mark Tower is very nice and professional and my dirty car was so clean when I picked it up. More

by JRITAP
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that our team, especially Mark, was able to assist you during such a challenging time. It's great hearing your car was returned clean and ready for the road! Thank you for choosing Mercedes-Benz of Portland.

January 15, 2024

Thorough checkup. Ended up doing more than just the routine maintenance. Luckily I had a coupon. More

by MDRINKW
Recommend Dealer
Yes
Employees Worked With
Camryn
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

Thank you for placing your trust in our team to service your vehicle. We are happy to have addressed each of its maintenance needs, and hope to have you back upon your next due service. Until then, safe travels!

January 15, 2024

Excellent I was pleased. I was pleased. I was pleased. I was pleased. I was pleased. More

by KLAANICCA
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

We are pleased to see just how pleased you were with the level of service provided by our team. For any future maintenance needs please continue to keep Mercedes-Benz of Portland in mind.

January 15, 2024

the service advisor Bella Amador is not knowledgeable about Mercedes vehicles, she did not accurately note down my issues, did not communicate timely, poorly managed my repair/maintenance and wasted my t More

by CODYXIU
Recommend Dealer
No
Employees Worked With
Bella Amador
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

It is concerning to see the feedback you have shared here, as I can assure you this is not the level of care we hope for our customers to receive. When possible, the opportunity to learn more about, and address, these concerns would be greatly appreciated. Please consider reaching out to me at your next convenience. Eric Trueblood - Service Manager - 503-228-8351

Jan 25, 2024 -

CODYXIU responded

The number you provided is an automated answering machine. I was not able to reach out to you over the phone. I made an effort to speak to you today in person at the dealership about the issues I've had with your service department over the past 2 encounters. I waited over an hour to speak to you and the foreman even when I told my service rep when I'll be there. I saw you walking around after your meeting and looked at me in the eye and turned your back on me without acknowledging my presence. I am terribly disappointed with the experience I've had as a customer of 8 years.

January 15, 2024

Good service n nearby More convenient enjoy time while waiting for service to be done and very friendly More

by BEEBEE272011
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you found our service convenient and enjoyable at Mercedes-Benz of Portland. We appreciate your feedback, thank you for sharing!

January 15, 2024

Great service I've been getting my car service for years at Mercedes of Portland and each time I've had consistent exceptional service. More

by SUEHANSEN17
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know you've consistently received exceptional service at Mercedes-Benz of Portland. Your continued trust in us is greatly appreciated! We look forward to serving you again one day.

January 15, 2024

Very courteous staff. They worked hard to get the service completed quickly since I was waiting. More

by GEORGEANDLUCY
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Report | Print
Jan 15, 2024 -

Mercedes-Benz of Portland responded

George and Lucy, Thank you for making us a part of your day. Your positive rating is much appreciated. Stop by and see us if you need anything else down the road.

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