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Mercedes-Benz of Portland

Portland, OR

Overview
Reviews
4.2
2,729 Reviews
Call Dealership (971) 340-4573
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,729 reviews

March 26, 2026

This guy could/wouldn’t return my calls. Damage was done to the car when in service, took forever to get it resolved More

by Scott Gillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Soria
Report | Print
Mar 30, 2026 -

Mercedes-Benz of Portland responded

Hi Scott, Thank you for sharing your feedback. I'm sorry about the difficulties you've encountered with communication and for any damage that occurred. This is not the level of service we strive to provide for our customers. That being said, I am glad your concerns were addressed and ultimately resolved. Please feel free to reach out to me with any further questions. Thank you, Eric T. - Service Manager - erictrueblood@lithia.com

March 20, 2026

Very respectful and quick and knowledgeable reps, loved my experience will definitely be coming back More

by Faranzare
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Portland responded

Hi Faranzare! Thank you for sharing your Mercedes-Benz of Portland visit. We're happy to hear we'll have the opportunity to work with you again in the future. Until then, safe travels and happy Friday!

March 18, 2026

Did not return calls, did not fix anything even though they were supposed to, damaged interior door panel, did not tell truth about reaching out to warranty coverage company v More

by Morleymash
Recommend Dealer
No
Employees Worked With
Jesus Soria, Jesus Soria
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Portland responded

This is not what we expect of our team members. We work hard to provide excellent service, and we would like to gather additional details regarding your appointment to ensure all of your concerns are addressed. Please contact me when you can. Thank you, Eric Trueblood - Service Manager - erictrueblood@lithia.com

March 18, 2026

I got Service B w/o BG kit. But they did BG kit and charged for it. Eventually, I got 100$ refund, not 100%. In addition, As I know, they provide complimentary wash service as w More

by SO520
Recommend Dealer
No
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Portland responded

I appreciate your feedback and want to sincerely apologize for the misunderstanding regarding the BG kit service as well as any inconvenience caused by not receiving our complimentary wash service. We always aim to provide 100% satisfaction with all of our services, so it's disheartening to hear that we fell short in this case. Please reach out to me at your earliest convenience so I can make things right. Thank you, Eric Trueblood - Service Manager - erictrueblood@lithia.com

March 16, 2026

Jesus at Mercedes Benz of Portland will take care of all your service needs. He is very enthusiastic and follows through with his promises. He does this all with kindness, and a smile. He is a pleasure to w More

by YETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
Report | Print
Mar 17, 2026 -

Mercedes-Benz of Portland responded

Hi Yett, Thank you for sharing your service feedback! It's wonderful to hear Jesus has earned your business through top-tier customer service. We're pleased to have you as a Mercedes-Benz of Portland customer and look forward to your next visit!

March 13, 2026

This was an easy transaction, even though we traded a car as part of the sale. Good and honest service. More

by bob.carey
Recommend Dealer
Yes
Employees Worked With
Mitchell
Report | Print
Mar 16, 2026 -

Mercedes-Benz of Portland responded

It's fantastic to read that you had a seamless experience trading in your car with our team! We truly appreciate your business and hope to see you again at Mercedes-Benz of Portland.

March 13, 2026

Prompt, good communication, good work Service advisor kept me informed and the vehicle was ready when promised. More

by KOLBRP
Recommend Dealer
Yes
Employees Worked With
Jackeline
Report | Print
Mar 16, 2026 -

Mercedes-Benz of Portland responded

Thank you for sharing your positive feedback about our team! It was a pleasure to work with you at Mercedes-Benz of Portland.

March 12, 2026

I always receive very nice customer service from them. Great customer service every time Thank you More

by Wadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
Mar 13, 2026 -

Mercedes-Benz of Portland responded

Thank you, Wadie! We're pleased to hear our team continues to provide you with excellent support. We appreciate your feedback and hope to see you again at Mercedes-Benz of Portland!

March 09, 2026

Friendly, professional, competent. I was treated as though I was an important customer. Honest and trustworthy. More

by ppgdmd
Recommend Dealer
Yes
Employees Worked With
Service Advisor = excellent Quality of work = excellent
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Mar 09, 2026 -

Mercedes-Benz of Portland responded

Your feedback means so much to our team! Thank you for choosing Mercedes-Benz of Portland and for sharing your experience with us. We look forward to serving you next time!

March 09, 2026

very nice customer service. Rebecca was helpful and quick. I appreciate them. definitely recommend the place and specifically her! More

by Amgad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Mar 09, 2026 -

Mercedes-Benz of Portland responded

Amgad, thank you for recommending Rebecca and the team at Mercedes-Benz of Portland! We appreciate your support and look forward to serving you again in the future. Safe travels!

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