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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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May 16, 2022

Where do I begin. No call backs, left messages, lack of communication, still not fixed left two more messages with my service person and still no call back to bring ba More

by SARA.QUAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
Report | Print
May 16, 2022

Friendly service, quick respond and convenient location very good coffee very nice and clean waiting Lounge. Will recommend to friends and family. More

by supreesmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Report | Print
May 17, 2022 -

Mercedes-Benz of Portland responded

Safe travels and thank you for sharing your 5-star experience! If your friends and family become our customers, we look forward to offering them the same quick, convenient, and friendly service.

May 16, 2022

The service center has gotten worse over the last few years. Takes longer to get car in for service. Takes longer for service to be complete. This most recent service I had my steering wheel looked at fo More

by KHOZALSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy. Terrible experience.
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May 16, 2022

I was never asked about doing the due service. However, they wrote that I declined it. Really bad More

by alegrapw
Customer Service
Recommend Dealer
No
Employees Worked With
Andes Acevedo
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May 15, 2022

Quality work and friendly people. Fast delivery in spite of being busy. Words words words. More

by ANDREW.S.MCNULTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
May 17, 2022 -

Mercedes-Benz of Portland responded

Hi Andrew, Thank you for taking the time to share thoughts regarding the quality work and friendly service during your visit!

May 15, 2022

Work was performed as expected. Mark updated me on progress and car was cleaned and done on time More

by KDSHURD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
May 17, 2022 -

Mercedes-Benz of Portland responded

Thank you for your 5-star approval rating! Mark is a team player who takes pride in quality work and great customer service.

May 15, 2022

Kind nice people and prompt and I didn't have to wait long good service More

by KGRILEY7777
Recommend Dealer
Yes
Employees Worked With
Rob
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May 17, 2022 -

Mercedes-Benz of Portland responded

Thank you for trusting us to get you back on the road swiftly and recognizing our friendly service!

May 14, 2022

Mark Tower has been great to work with each time. Great team, nice showroom and eating area. More

by CEMSITES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
May 17, 2022 -

Mercedes-Benz of Portland responded

It is fantastic to earn your business and be recognized for our 5-star worthy team of great associates like Mark!

May 12, 2022

Always attentive and always honest with their estimates. Been using them for the past 5 or so years and always a great service department. More

by JOECHRISTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
May 12, 2022 -

Mercedes-Benz of Portland responded

Hi Joe, We appreciate your customer loyalty and 5-star rating for the great, attentive experience given by our team.

May 11, 2022

Andy did a really great job of explaining what was going to happen to my car. More

by Will Farra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevado
Report | Print
May 11, 2022 -

Mercedes-Benz of Portland responded

Peace of mind is priceless as a customer and we're glad Will could provide that for you. Thank you for the 5-stars, Will!

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