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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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November 16, 2021

Great service as always. Big shout out to Mark Tower, who was helpful, knowledgeable, and a delight to work with, despite being incredibly busy juggling many services at once time...he deserves a big bonus o More

by LISE.LEHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 17, 2021 -

Mercedes-Benz of Portland responded

Hello Lise, thank you for this great feedback following your service experience with our team member, Mark. We are pleased to know he provided you a with prompt, helpful and knowledgeable visit and our team hope to have you back at Mercedes-Bens of Portland for any future vehicle maintenance needs.

November 15, 2021

White glove service all the way around! Everyone was White glove service all the way around! Everyone was professional and took care of us, right down to the pick up and delivery service of the loaner More

by Sailing58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert, Mark Tower, Ryan Power
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for choosing Mercedes-Benz of Portland. We are happy to know our team provided you with excellent service and hope you found our loaner service to be convenient for you. We hope to have you back for any future needs and would like to wish you safe travels in the meantime.

November 15, 2021

Excellent timely service. Everyone was aware of my limited amount of available time, and got the job done quickly and correctly. More

by Hjplatt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Dimalanta
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know our team was able to work with your timeline and get you in and out quickly! We would like to thank you for taking the time to share this positive feedback and encourage you to reach out to Mercedes-Benz of Portland for any future needs.

November 15, 2021

Excellent service as always from Mark Tower our service advisor. Friendly, on time and great amount of product knowledge More

by STEVE@POUNDWHOLESALE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux, Mark Tower
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hi Steve, thank you for this kind review. We are pleased to know Mark provided you with a friendly, timely and knowledgeable experience here at Mercedes-Benz of Portland and we look forward to your next visit with us.

November 15, 2021

Helpful in learning how to maintain our new Mercedes, way beyond the presenting issues that brought the car into the service department. More

by GARY91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lisonbee
Report | Print
Nov 16, 2021 -

Mercedes-Benz of Portland responded

Hi Gary, thank you for this kind review of our service team. We are happy to know you were provided with info on how to care for your vehicle and we look forward to having you back for any future maintenance needs. Until then, enjoy!

November 12, 2021

Service is friendly and efficient. Chris does a great job! I will be back again. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 12, 2021 -

JD responded

Service is friendly and efficient. Chris does a great! I will be back again.

November 11, 2021

Very impressed with Mark Towers handing of the unknown fault on my S550 brake fault. Guided the technicians to quickly find the fix, scheduled shuttle pickup and delivered on time. Thank you much. More

by DWORSLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 12, 2021 -

Mercedes-Benz of Portland responded

Hello, our team is happy to have provided you with prompt, efficient and accurate service. We are pleased to know you enjoyed our shuttle service and look forward to your next visit her at Mercedes-Benz of Portland

November 10, 2021

My Service Advisor, Chris, is very good and I always have valued his advice. He takes the agony out of getting my car serviced. Having said that, my AC went out the following week. Perhaps getting a vehi More

by johnpknox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 10, 2021 -

Mercedes-Benz of Portland responded

Hi John, thank you for these kind words about our team member, Chris! We are pleased to know you had a great experience and are sorry to learn of the issues you are experiencing with your AC. If there is anything we can do to help, please don't hesitate to reach out!

November 10, 2021

I did not a good experience with this dealership. I had to call multiple times with questions and no one got back to me. Also during service times the loaner car was never checked when I asked about lost a More

by DAINAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, Edward Kluwe
Report | Print
November 10, 2021

My service advisor is always very helpful and listens to my concerns regarding my vehicle More

by MRSILVERMAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 11, 2021 -

Mercedes-Benz of Portland responded

Thank you so much for the 5 star review! We loving seeing that our valued customers are have a good experience with us here at Mercedez-Benz of Portland. Enjoy the road ahead and please come back in if you need additional service!

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